Brogan Cadillac Totowa

The staff s very friendly and polite, but I am no very happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did happy with the services, I didn’t get the full explanation of what they did. So I am not sure if they did More

Their on line service appointment feature allows one to schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days withou schedule a service appointment on a day and time when there are virtually no technicians on duty, or available. My car sat there for two days without ever making it into the service bays. I Was told that when techs work a Saturday, they are off on Monday, plus they were still trying to catch up from the previous week. I told him, the service writer, that was completely unacceptable and I was coming for my car. Having been in the service industry as a telephone tech, all my life, I asked if he tried to escalate my situation to a supervisor, he stated that is not his problem, and I would have to try and find the service manager and do that myself . Again, completely unacceptable, so I just left. And yes, I did buy the car at Brogan ,brand new ,but rest assured, NEVER again! More

Pleasant experience. Anthony was very helpful through out the the purchase to delivery. Closing withAlex was quick. Anthony was very helpful through out the the purchase to delivery. Closing withAlex was quick. More

The best experience ever with excellent customer service. No hassle, no drama. Thank you Joe Guerra No hassle, no drama. Thank you Joe Guerra More

I was overcharged today for an oil change, next time I will not use your dealership. will not use your dealership. More

Everybody was very pleasant knowledgeable and efficient. I was very satisfied with all aspects of the process of buying my car And obtaining An extended warranty I was very satisfied with all aspects of the process of buying my car And obtaining An extended warranty More

I have purchased 2 vehicles from Brogan Cadillac in the past year. I cannot say enough about what a great experience it was. My salesman Anthony, and sales manager Gary were a pleasure to deal with. I h past year. I cannot say enough about what a great experience it was. My salesman Anthony, and sales manager Gary were a pleasure to deal with. I had previously purchased a vehicle from another Cadillac dealer closer to my home, but when I returned to purchase a new one they were less then helpful. It almost appeared to me that they did not care if I purchased again from them and wanted way over MSRP ( like 30K). I work in the Auto Industry and we value our customers, especially repeat customers. I will continue to do business with Brogan Cadillac for my purchases and also for service on my vehicle. I have no problem traveling a little further for excellent service ⭐️⭐️⭐️⭐️⭐️ More

My experience with sales has been excellent. All my service appointments have been very accommodating and very professional All my service appointments have been very accommodating and very professional More

Time to return leased car. When I leased my 2019 Cadillac XT5 a few years ago, it was one of GM lease offers deals. So, there were no haggling over price or banks rates, the o When I leased my 2019 Cadillac XT5 a few years ago, it was one of GM lease offers deals. So, there were no haggling over price or banks rates, the offer was the offer it was a smooth transaction. Now my lease is up, and I have decided to purchase the vehicle. I contacted the original salesman, Joe Diamond. I explain to him that I was ready to purchase the vehicle off lease. He then said he would call me back once he has all the financing put together for me. When he called me back, he said that my credit was great and was approved by the bank. But then came the Dealer “Stealer” pitch. He said he could not sell me my off-lease vehicle until it was inspected by their technician to make sure the vehicle was a safe car to dive (what?). he then told me that the inspection would cost me $695.00. at this point was getting annoyed, I knew it was BS. I said Joe I’m not paying that. He then gave me a second option, the second option was, if I were to have the vehicle Pre-own Certified, he can get me 2.9% financing though GM Financial and that it would cost me $1,500.00 to have the car Pre-owned Certified, and if I don’t have the vehicle certified, my interest rate would go up significantly. So, I went to another Dealer to get some answers because I knew something was off with the having the vehicle "Certified”. After speaking to the salesman, I was informed that my vehicle was ALREADY a Certified vehicle. So apparently when a vehicle comes off lease under the original Manufacture warranty, it’s automatically a Certified Pre-owned vehicle. It’s just another way for the dealer to get more money from me (the consumer). I understand that Joe Diamond works for this dealer and he has to follow their rules, but he is also in cohorts because he works off commission. People please, if it doesn’t sound right, go online and research it, and then go to different dealers because 90% of them are trying to get you. More

Brogan is the very best ! !! Very helpful , professional, friendly & Cortese . And the mechanics know what they’re doing . Top notch !!! !! Very helpful , professional, friendly & Cortese . And the mechanics know what they’re doing . Top notch !!! More