Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Burnsville Toyota

Burnsville, MN

Overview
Employees
Reviews
Vehicles
4.4
1,343 Reviews
Contact Dealership

14730 Buck Hill Rd.

Burnsville, MN

55306

Directions

By Type

Showing 1,343 reviews

January 11, 2024

Prompt, efficient service. I found my service technician, Connor, to be very helpful in answering my questions. More

by Chowell40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
Report | Print
Jan 16, 2024 -

Burnsville Toyota responded

Thank you so much for your excellent input! I am proud of our service technicians and hope to pass along your great experience to all of our customers. Please let me know if there is anything else that we can assist you with! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
January 11, 2024

Excellent customer service - knowledgeable and very friendly staff. Very professional. I had a smooth car buying experience. More

by jonathansells
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeff Coleman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 16, 2024 -

Burnsville Toyota responded

Jonathan, thank you for your kind words, and congratulations on your new car! I am very happy to hear that it was a smooth process for you as we know buying a car takes time out of your day. Enjoy your new car! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 10, 2024

I was unprepared for an oil change with an appointment to take nearly two hours. Had a snafu with the initial service estimate showing $0 when it was the $100+. They do have comfortable seating and plenty of More

by FAMILY8
Service Time
Recommend Dealer
No
Employees Worked With
Jason Colby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
January 09, 2024

It was a good no hassle experience. I will definitely buy from Burnsville Toyota again. More

by pheejhawj
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Brian Xiong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Burnsville Toyota responded

Thank you and congratulations on your purchase! I am so pleased that we could make your visit easy and hassle-free and believe that's how every car buying experience should be. I am sincerely grateful for your business! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 09, 2024

I am a customer of Toyota in Burnsville for 10 years. Great service. Reasonable waiting time. I am very satisfied. More

by MARINAFARBER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Burnsville Toyota responded

Marina, thank you for taking the time to write this fantastic review! Our team works very hard to ensure each of our customers is 100% satisfied with the overall experience. I look forward to working with you again! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 09, 2024

Professional communication with me. Relayed the battery low level status and suggested the purchase right now. More

by LLESKINE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 11, 2024 -

Burnsville Toyota responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and I am glad that our team made such a great impression on you. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 08, 2024

Friendly, ,1,2 , 3 , 4 , 5 6, 78 . 7 7 78 7 7 7 6 6 More

by JKAWALEK
Recommend Dealer
Yes
Employees Worked With
Jason Colby
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Burnsville Toyota responded

Thanks for letting us know of your complete satisfaction. We pride ourselves on our customer service and I am glad we met our goals during your visit. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 08, 2024

Except costs for the services and excellent services for all the services provided and good service. More

by MITCHSINOU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 10, 2024 -

Burnsville Toyota responded

Hello Mitch! It is great to hear about your recent service experience. I will certainly pass on your feedback to our team as they will be happy to hear it! We look forward to working with you again in the future! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 08, 2024

not necessary I was very happy with Mark's help. we walked in and he didn't hesitate to help More

by BDMDND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Stibal
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Burnsville Toyota responded

Thank you for leaving us this great review! I am very happy to hear that Mark could be so helpful during your recent visit with us. I look forward to seeing you back again in the future. Take care! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 06, 2024

I was told that the problem assessment fee for my Tundra would be $75. When picked up the vehicle I was charged just over $200. Dave was helpful and polite, but gets the three score for being nearly 200% of More

by ANDREW@THEMELONMAN.COM
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Stibal
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 09, 2024 -

Burnsville Toyota responded

Thank you for taking the time to provide this feedback, Andrew. Our customers are our greatest asset and we value your business. Your feedback will be reviewed with our team and please don’t hesitate to call me if you’d like to discuss anything in greater detail. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
1
...
31
32
33
...
135