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Burnsville Toyota

Burnsville, MN

Overview
Employees
Reviews
Vehicles
4.4
1,343 Reviews
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14730 Buck Hill Rd.

Burnsville, MN

55306

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Showing 1,343 reviews

January 06, 2024

Dealership is great, but the price for the oil change keeps going up. We purchased the car from the dealership and we used to get discounts in mail More

by smokinvines
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Connor Knutson
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Jan 09, 2024 -

Burnsville Toyota responded

Thank you for the great feedback! We appreciate hearing all comments so we can provide the best service to our customers. Please reach out to me if you have any questions or concerns. I look forward to serving you again. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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January 05, 2024

Excellent service from Justin and Connor. Easy to schedule service. Work finished ahead of estimated time. More

by marneson
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Justin, Connor
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Jan 09, 2024 -

Burnsville Toyota responded

Thank you so much for your review! Happy customers are our goal and our mission at Burnsville Toyota, and it’s exciting to see that this service was delivered to you during your visit. Should there be anything else you need, please don’t hesitate to let me know. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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January 05, 2024

Thanks for working with me for my unexpected water pump during Christmas it wasn’t easy, and Mario was a pleasure to work with. More

by AMY.BRYSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Najera
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Burnsville Toyota responded

Amy, thank you for your kind words about Mario and the rest of the team. I am glad to hear that your emergency situation was handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and I appreciate you for taking the time to leave a review. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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January 05, 2024

The attendant was so polite, an the waiting time was short, nice and great people, I love this place. More

by ANTALADO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kevin Xiong
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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January 04, 2024

Even though it took two appts to diagnose the problem, it was fixed and compensated. More

by KERSYM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cole Mitchem
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 05, 2024 -

Burnsville Toyota responded

Thank you for leaving us this review! I am glad we could get your car all fixed up and back on the road. I appreciate your patience for the extended time this process took. If there is anything else we can do for you please feel free to pay us another visit. Take care! Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
January 04, 2024

Just wanted to take a second and appreciate David and his services, along with the rest of the Toyota Family. Thanks to all, i’m now an owner of the new Prius! More

by Brandon Migiro
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jason Colby
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Burnsville Toyota responded

Brandon, thank you for taking the time to share your feedback regarding your experience at Burnsville Toyota, and congratulations on your new vehicle! Buying a new car is a huge step and I am honored that we got to be a part of it. Please feel free to reach out if you need anything! Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 04, 2024

Prompt service, detailed walkthrough of vehicle, kind. Overall a team approach and genuinely nice people. More

by colemarschke
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Greg Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oscar Bastian
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day, Cole. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

Helpful
January 04, 2024

Love the truck and dealership. Needed a better time estimate for the service. I was told about an hour and it was at least two hours. More

by tomandcarole1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Riley Flenniken
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 08, 2024 -

Burnsville Toyota responded

Thanks for your review, Tom and Carole. I do appreciate your patience for the extended wait that you encountered. We strive to provide excellent customer service, and I am glad that this was the case for you! Please let me know if there's anything else we can do for you. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

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January 02, 2024

Thank you for taking good care of my vehicle and for having a friendly team. More

by JIM.STOFFELS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tyler Johnston
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay them to the team. Take care and have a great day, Jim. Sincerely, Mike Poulin, Service Director, mpoulin@burnsvilletoyota.com

Helpful
January 01, 2024

Excellent customer service by Tyler and Nate. Was not too happy with their financial person Dominic who was very unprofessional with a very nasty attitude. However will still give a s star for ju More

by N_GUPTA
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tyler Borgen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Dietz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dominic Martinez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caio Evangelista
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 03, 2024 -

Burnsville Toyota responded

I am glad to hear that your visit was an overall positive one. Please contact us if you would like to further discuss the less satisfying aspects of your experience, so we may continue to grow as a dealership and provide excellent customer service. Sincerely, Nathan Dietz, Executive Sales Manager, ndietz@burnsvilletoyota.com

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