Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Cadillac of Norwood
Norwood, MA
171 Reviews
Cadillac of Norwood has a highly trained and qualified team of certified technicians ready to perform high-quality automotive service for drivers. We handle a wide array of vehicle service needs, including oil changes, transmission replacements, and multi-point inspections. Our focus is on maintaining top-tier customer service with comprehensive maintenance and repair solutions. You can also visit our Cadillac dealership to explore a wide selection of Cadillac models and years and find a perfect new vehicle. As a reputable Cadillac dealer in the Norwood, MA area, we have new and pre-owned options available for you to consider. Let our friendly, professional sales team help you narrow down your search to a brand-new automotive investment or certified pre-owned addition to your work or school commute.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 6:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 6:00 PM
Friday 9:00 AM - 5:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 5:30 PM
Tuesday 7:30 AM - 5:30 PM
Wednesday 7:30 AM - 5:30 PM
Thursday 7:30 AM - 5:30 PM
Friday 7:30 AM - 5:30 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 171 reviews
March 23, 2018
personal service thank you for putting up with the changes we made tgrying to decide which model to purchase. If we purchase another car we would have Ed thank you for putting up with the changes we made tgrying to decide which model to purchase. If we purchase another car we would have Ed More
by Destiny
Employees Worked With
Ed McMullin
March 22, 2018
Flawless This dealership makes you feel like you are one of their own. They answered all my questions and made the car buying experience exciting instead of sc This dealership makes you feel like you are one of their own. They answered all my questions and made the car buying experience exciting instead of scary! I highly recommend this place! More
by Cay1
Employees Worked With
Nicole Domurad
March 22, 2018
Easy ! I called Cadillac of Norwood told them I wanted to trade my lease in and get the same Car again. They got back to me in a few hours and we chatted to I called Cadillac of Norwood told them I wanted to trade my lease in and get the same Car again. They got back to me in a few hours and we chatted to work out details , and they had another vechile to offer that was a step up from mine so I went with that one. The salesman handled all the paperwork in advance for me I was in and out w my new car including a test drive in an hour !! So pleased More
by Shute,steph2018
Employees Worked With
March 22, 2018
New car XT5 Cadillac 2018 Alex was very knowable, helpful and easy to talk to.Had A lot of patience also Keep up the great customer service. Likeable person 2 Alex was very knowable, helpful and easy to talk to.Had A lot of patience also Keep up the great customer service. Likeable person 2 More
by Cha
Employees Worked With
March 22, 2018
I had a great experience. Alex is such a great salesman he was very helpful and answered all my questions. I would recommend him to anyone. I’ve been to many other dealerships Alex is such a great salesman he was very helpful and answered all my questions. I would recommend him to anyone. I’ve been to many other dealerships and Cadillac by far was the best I have been to. I also have to speak about Courtney she was so helpful and stayed in contact with me all the way. More
by Michelle77
March 22, 2018
Very professional and personal service. Cadillac Norwood is the best. Great service, extremely professional and personable at the same time. They were so helpful with my previously owned car Cadillac Norwood is the best. Great service, extremely professional and personable at the same time. They were so helpful with my previously owned car search. I got exactly what I wanted when my old car died. Will definitely be back! More
by AMANDA GRAY
Employees Worked With
Nicole Domurad, Steve Sousa
March 21, 2018
We couldn't be happier! We had a great experience with Norwood Cadillac. We worked with Frank Melo and couldn't be happier. Everyone from service to the office did a great jo We had a great experience with Norwood Cadillac. We worked with Frank Melo and couldn't be happier. Everyone from service to the office did a great job. They have a lovely lounge while you wait. I highly recommend this dealership. More
by Kim65
March 20, 2018
My experience was the best I have ever had purchasing a car! Michael Xidea and George Belovitch gave us the absolute best experience purchasing our new Cadillac! I did not think this experience could be stress Michael Xidea and George Belovitch gave us the absolute best experience purchasing our new Cadillac! I did not think this experience could be stress free and it was more than that it was fun! We are Cadillac all the way NOW! Bebe McCarron More
by the best
Employees Worked With
MICHAEL XIDEA, George Belovich
March 06, 2018
Bait and switch Typical car buying experience!. Buyer beware. My wife and I purchased a 2017 XTS from Cadillac of Norwood and we're not impressed with the negotiation Typical car buying experience!. Buyer beware. My wife and I purchased a 2017 XTS from Cadillac of Norwood and we're not impressed with the negotiations. We agreed on the term and monthly payment with the Salesman. The fun began when we went in front of George in the Finance Dept. and he tried to raise our monthly payment by $20 per month!. I immediately responded that I was not going to play his game! . He looked very surprised and said " what game"! . I have purchased many cars in my life and I love when the " bait and switch" is tried on me. I told him that I wanted my down payment back and I would take my business elsewhere if he didn't come in with the agreed upon price I had from my Salesman. He then had to go see the GM and blamed the sales department for the mistake. Thankfully I did receive the agreed upon price and I don't have to bring my caddy for service at Norwood as I live in RI. Sad knowing people give into this tactic! More
by ChrisG
December 08, 2017
Condescending Joe Wilkerson. Don't deal with him. Spoke to two sales associates that did a good job but when it came to the "dealer manager" Joe Wilkerson I saw how things really work. This dealersh Spoke to two sales associates that did a good job but when it came to the "dealer manager" Joe Wilkerson I saw how things really work. This dealership prides itself on having good prices. The motto for haggling is "We deal in hundreds not thousands." Both salesmen said this to me. This is not true... within 15 minutes I had one salesman down a thousand dollars on a 2017 used Escalade ESV. Not a cheap vehicle. I have been looking for a vehicle like this one for a month. When one comes up for a good price it sells quickly. I am only able to get to these vehicles on the weekends due to working long hours during the week. This vehicle had been sitting on their lot for 2.5 months, so I know that it wasn't a great deal or it would have sold. I had told the salesman that I was traveling a good distance from out of state so I wanted to make a good deal if I was going to travel so far. While on the phone I could hear his "manager" Joe Wilkerson saying that if our price wasn't that good why didn't he buy something local where he lives.... in a CONDESCENDING voice. When I hung up on them he called back and just dug a deeper hole by getting mad at me for knowing my numbers on this car. He must think that we are all idiots and there aren't any other Cadillac dealers in the world. Buying a car is a symbiotic relationship. Both parties should be happy about the deal they make. Joe must have thought he had the upper hand. Well guess what.... I have my money in my bank account and not yours!!! I will be happy to give another dealership $70k. I also learned another saying is true. The customer is always right. You know how I know.... today they listed that ESV for the price I was trying to get to last night. Maybe now it might sell...if Joe isn't involved with the sale. The moral of my story is know your numbers!!! All prices are negotiable at any dealership. Joe will TRY TO TRICK YOU into thinking he has the best price on the eastern seaboard. He doesn't. Joe Wilkerson.... I only ask that next time, you will remember that competition is what make businesses better. You are not the only game in town. I hope the new owner expresses that to you in your customer service meetings or quota meetings. You are now down one customer and still have a car taking up space on your lot. I gave this dealership two stars... one for Al and one for Elio. They at least tried to help but a salesperson is always at the mercy of their manager. More
by Dave
Employees Worked With
Al and Elio
