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Capital Toyota, Inc.
Chattanooga, TN
1,630 Reviews
Capital Toyota has been serving Chattanooga, TN and the surrounding Hamilton County area since 1967. In fact, we were the very first Toyota dealer in the state of Tennessee. We specialize in the full line up of Toyota and Scion products including the best-selling car in the world, the Toyota Camry. Other Toyota cars include the Corolla, Highlander, Tacoma, and the Tundra. And if you are considering a pre-owned vehicle of any make or model, then you have come to the right place. We have one of the largest inventories of Pre-Owned Vehicles in the area.
Capital Toyota is one of the most complete car dealerships around. If you have an automobile need of any kind, we can deliver! Please visit our Service Center, Parts Center, Collision Center, Detail Center, or Finance Center for more information.
Here at Capital Toyota, we strive to treat each customer as we would a guest in our home. Furthermore, Capital Toyota treats the needs of each individual customer with paramount concern. We know that you have high expectations, and as a car dealer we enjoy the challenge of meeting and exceeding those standards each and every time. Allow us to demonstrate our commitment to excellence!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,630 reviews
June 27, 2024
I have been severely disappointed by the service I have gotten from the dealership. Previously, I had been over the moon with the service provided by this dealership, so much so that I have given a measure gotten from the dealership. Previously, I had been over the moon with the service provided by this dealership, so much so that I have given a measure of grace when things were subpar in the last year or so. Now I am out of grace. I live 2.5 hours away and work full time, to take time to bring the 4Runner to this location is a minor event for my family. When I brought the car in, I had a tech go with to see if the car would make the sounds in question. This was the third attempt for one of the sounds. BEHOLD!! The tech heard both sounds!!! I was relieved as I believed the issues would be addressed. I was so wrong.... After the car was at the dealership half a day the day I dropped it and all day the next....I got there to find that the 3X sound was completely unmentioned and the new sound was mentioned only that the sound can be heard, but cannot be identified 'because there is too much personal property in the vehicle. Really? So, did no one think to call me to clue me in? I could happily come by and remove any/all items interfering with your $90 diagnostic task. It kills me that I had to pay for an incomplete service and was only made aware that the service was incomplete at a time when there was no opportunity to remedy 'the problem' because i am due back to work in the morning.....2.5 hours away......and the Service Dept is now closed.....and my Service guy nor the manager is on site..... Do you see what I'm getting at here? Yes, I'm mad. I've given grace when your finance guy over charged me at the time of purchase....I've given grace when your service department returned me my vehicle with the dash still disassembled after a repair and the contents of my glove box strewn around the floorboards......I believe I've been gracious..... now what? I expect to hear from someone without delay..... More
by moxiekenney
Employees Worked With
June 26, 2024
My car smelled like oil and gasoline and the hood wasn’t fully latched and came open as I was driving on the highway fully latched and came open as I was driving on the highway More
by Karen.pittman
Employees Worked With
June 26, 2024
Service department is good. They did not try to upsell me. They are a little higher in cost than a non dealership They did not try to upsell me. They are a little higher in cost than a non dealership More
by Slimpickens2020
Employees Worked With
June 25, 2024
Have received helpful services when I have been in need to service my 2018 Toyota HIGHLANDER. to service my 2018 Toyota HIGHLANDER. More
by karena67
Employees Worked With
June 21, 2024
Great service department - no surprises, great communication and updates you on warranties and standard maintenance issues. communication and updates you on warranties and standard maintenance issues. More
by Rapowellcpa
June 19, 2024
Curry is the best salesman I have ever dealt with! I have always had one of my parents with me to help me but this time I ended up alone. He was beyond kind and patient with me while I made a million I have always had one of my parents with me to help me but this time I ended up alone. He was beyond kind and patient with me while I made a million phone calls to my parents asking for opinions. He listened to what I needed it and understood my boundaries on payments and didn’t try to push my limits. He had a positive attitude the entire time which really helped me stay calm! He truly took care of the customer in any way he possibly could. I will never go to another dealership as long as Curry works at Capital Toyota. I would return to him a million times over! Thank you so much! More
by Caitlin Walker
Employees Worked With
June 19, 2024
Curry was AMAZING not only did he help me out, he also helped out my sister!! We are so happy with our experience. We definitely being more business with him in the future. Thank you so much Curry!! helped out my sister!! We are so happy with our experience. We definitely being more business with him in the future. Thank you so much Curry!! More
by HillaryHodge
June 17, 2024
They always very fast and professional. Staff very attentive and curious. Always helping which ever way they can Staff very attentive and curious. Always helping which ever way they can More
by laracuente
June 06, 2024
The work was good but after replacing the windshield it was returned dirty and had handprints all over on the hood, roof, and front doors. was returned dirty and had handprints all over on the hood, roof, and front doors. More
by kevin.stenger
Employees Worked With
