CardinaleWay Mazda Mesa

AMAZING PEOPLE THE WORK HERE AND THE SALES AND SERVICE DEPARTMENT DO A GREAT JOB! 100% RECOMMEND DEPARTMENT DO A GREAT JOB! 100% RECOMMEND More

Amazing place to come to buy a car or service it! The people here are truly amazing and very helpful. 100% recommend! The people here are truly amazing and very helpful. 100% recommend! More

Super amazing people that work here 100% recommend this place to anyone who wants to buy a car or service it. place to anyone who wants to buy a car or service it. More

Great experience! Everyone was super friendly, helpful and easy to work with. The whole process was smooth and I never felt pressured. Definitely recommend! Everyone was super friendly, helpful and easy to work with. The whole process was smooth and I never felt pressured. Definitely recommend! More

I am writing to formally escalate a severe case of predatory sales practices, electronic contract padding, and unhinged verbal abuse experienced by my wife and me at CardinaleWay Mazda in Mesa, Arizon predatory sales practices, electronic contract padding, and unhinged verbal abuse experienced by my wife and me at CardinaleWay Mazda in Mesa, Arizona. Our family has been loyal Mazda drivers for over 13 years, having purchased multiple vehicles from this exact location and frequently referring friends. That long-standing trust was weaponized against my wife in a calculated effort to force her into an unauthorized vehicle purchase. 1. Explicit Misrepresentation and the "Blind Tablet" Trap On the day of the incident, my wife was exploring hybrid models. After test-driving, she was looking over pricing options when she received emergency news regarding a high-balance medical bill. She immediately halted the transaction and explicitly told the sales staff, "I cannot buy this car." Instead of pausing the transaction, two staff members collaborated to keep the deal alive through deliberate deception. They explicitly told my wife she could take the vehicle home for a three-day trial period to clear things up at home. Believing this was a courtesy waiver, she was escorted to an office. Rather than presenting a physical contract or a line-by-line financial breakdown, staff placed a small electronic signature pad in front of her. No contract text was visible, and no terms were explained. My wife signed the pad under the explicit representation that she was signing a liability waiver to take the car home for three days. The final paperwork was immediately folded, placed in an envelope without being shown to her, and handed over with the keys. 2. Electronic Contract Padding When we opened the envelope at home three days later, we discovered that the dealership had executed a final binding purchase agreement. Furthermore, they engaged in severe electronic contract padding. While my wife expected a total vehicle price of roughly $41,570 after taxes and fees for a Premium, the hidden paperwork listed the price at $55,517.40, forcing a final balance of $50,767.40 even after her trade-in credits. They jammed thousands of dollars of unauthorized, back-end products into a blind contract, violating standard consumer protection disclosure rules. 3. Hostile Retention and Stranding Senior Citizens in the Arizona Heat When we returned at the end of the three days to address the pricing discrepancies and discuss the vehicle trims, Head Salesman Dan aggressively blocked us, stating, "You bought the car. You only have 24 hours to cancel a deal." When my wife countered that she canceled on day one and was promised a three-day trial, Dan doubled down and condescendingly told us in the open showroom, "You are adults, and you know you signed to buy this car." He continuously talked over us and informed us that my wife's 13-year-old trade-in vehicle had already been sent to an auction block to prevent us from reversing the transaction. Dan then attempted to force us off the lot, saying, "Drive your new car home and we will see what we can do tomorrow." Recognizing this as a trap to push us past the three-day trial mark, we refused to drive the new vehicle away. Showing a complete lack of basic human decency, Dan let us walk out of the dealership on one of the hottest days of the year in Arizona. Leaving a 69-year-old and 72-year-old stranded to walk through extreme desert heat without our original trade-in or a ride home was an egregious, dangerous act of intimidation. We had to walk down the street to a nearby Jeep dealership just to escape the heat. The staff there kindly let us sit in their showroom, and after hearing what happened, they recommended we reach out to CardinaleWay’s General Manager, Donald Mortier, falsely believing him to be a fair, religious man. We were forced to arrange a Lyft ride just to get home safely. Upon arriving home, we called GM Mortier to request an emergency meeting. He was immediately impolite, talked over us just as Dan had, condescendingly. More

I’d like to thank Devin personally he was outstanding and professional and fun to be around he was knowledgeable and accommodating he got us cold drinks and brought us into the air conditioning because it wa professional and fun to be around he was knowledgeable and accommodating he got us cold drinks and brought us into the air conditioning because it was so hot outside we test drove 3 vehicles in which he made sure they were cooled off by the ac for a comfortable driving experience we found the car we wanted and while we were signing the paper work he was washing the car to present it to us it was beautiful Devin didn’t go out of his way for us it’s just who he is as a person thanks Devin More

I have never had a bad experience here. I feel that they are honest and their service prices are fair compared to non dealership car service. I actually don't mind just waiting in the lobby I feel that they are honest and their service prices are fair compared to non dealership car service. I actually don't mind just waiting in the lobby and working when I am getting maintenance done on the car. Snacks, coffee, drinks and wifi make it easy! More

Great experience with buying a car. Everyone involved was outstanding. Special shout out to Matt for going above and beyond. Everyone involved was outstanding. Special shout out to Matt for going above and beyond. More

Came in for a sudden dead battery and was out in under two hours, super fast, and super friendly. two hours, super fast, and super friendly. More

Can rely on this dealer to take excellent care of my CX-5 every time. It is the little extras that they do which make them stand out in the crowd. every time. It is the little extras that they do which make them stand out in the crowd. More