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Carl Black Chevrolet Buick GMC
Orlando, FL
1,565 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 7:30 AM - 6:00 PM
Sunday Closed
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Showing 1,565 reviews
January 30, 2019
Got the car I wanted without too much hassle The folks at Carl Black sales are upbeat and answer all questions. They understood that many of us buy based on monthly payments, and work well with The folks at Carl Black sales are upbeat and answer all questions. They understood that many of us buy based on monthly payments, and work well with you to get the payment you want at signing. The rep also took me through the OnStar, WiFi, keyless entry and other bells & whistles that I've not had on a vehicle before. I'm happy with the vehicle I leased - it's an upgrade for me, for sure - so far, so good. The GM sales process--like most other brands--is of course 'caveat emptor': make sure you can see the window sticker, or ask to have it shown to you if the car has tinted windows, so that you know all options the dealer has put on that car and the overall sticker price. Also, I think the process needs to include the customer sitting directly with the Sales Manager before agreeing to the sale, so that they can ask questions about the financing calcs directly, and get everything itemized. Not sure if that process is left up to the dealer or is GM standard. More
by SMKNICKER
Verified Customer
January 29, 2019
Fast and Furious Stepped foot on the lot at 5 pm and left at 7:15. Jordan is a delight to work with, and of course the manager and owner are pretty awesome, as well! Stepped foot on the lot at 5 pm and left at 7:15. Jordan is a delight to work with, and of course the manager and owner are pretty awesome, as well! More
by TIFFANYKOHN
January 29, 2019
Stranded - Carl Black unwilling to help I ended up with a flat tire on my morning commute and have been sitting on the side of the road for 2 plus hours now all because Carl Black of Orlando I ended up with a flat tire on my morning commute and have been sitting on the side of the road for 2 plus hours now all because Carl Black of Orlando lost my wheel lock key 5 weeks ago during a routine oil change & tire rotation. They are unwilling to bring me a universal key, unwilling to tow my vehicle there, and roadside assistance (both OnStar & Life 360) is legally not allowed to bust the wheel lock off my tire. UPDATE: After sitting on the side of 429 south for four hours (YES, I SAID FOUR HOURS) I decided to accept the “courtesy” 25 mile tow limit from General Motors and pay out of pocket for the remaining miles to get my vehicle back to Carl Black. This was after they decided they were unable to bring me a universal key lock, unsuccessful at convincing Don Mealey Chevrolet to accept my vehicle on their behalf, AND flat out told NO when they attempted the same at Danny Len Buick. I arrived at Carl Black Chevrolet via Lake County Tow at 2:48pm. No one there could provide a reasonable explanation, but assured me they’d get the spare tire on it and all the lug-nuts replaced and provide me with a matching lug-nut key as fast as humanly possible. I had already purchased a replacement 285/45/22 tire elsewhere (at this point, I’d lost all confidence in CB GMC). I needed to get there no later than 4:30 (9 minute drive time from Carl Black) to have the tire replaced TODAY. I relayed this to the service department and stressed the importance. At 4:32pm, they STILL had not finished with my car. At 5:02pm the service advisor walked over to hand me my keys. He was very apologetic, but unfortunately I was beyond frustrated and every word he uttered fell on deaf ears. I am flabbergasted at their lack of customer service skills and their inability to problem solve. We have purchased SIX vehicles from Carl Black over the last 4 years and have always been gracious, thus remaining loyal customers. But. All. That. Changed. Today. If you’re in the market for a new vehicle, consider yourself warned. Sincerely, Disappointed Consumer More
by LoyalCustomerNoMore
Employees Worked With
Service Manager Kyle, Anthony Little
January 29, 2019
GREAT EXPERIENCE!! AMAZING STAFF Josh Castaldo IS the man!! I highly recommend. Anyone looking to get a new ride to go and talk to him! You know he’s great when I drove from Jax Beach Josh Castaldo IS the man!! I highly recommend. Anyone looking to get a new ride to go and talk to him! You know he’s great when I drove from Jax Beach to buy a car from him! And I would do it again tomorrow. Gotta throw a bone to Sam Brutus and Kamau Wilson as well! They worked their tail off to get me the rate I was looking for and they worked their magic and made it happen. Carl Black GMC is second to none! More
by LANGLOISPROPERTIES75
Employees Worked With
Josh Castaldo, Sam Brutus, Kamau Wilson
January 28, 2019
My experience was Excellent They were nice Very helpful and I enjoyed the experience And I would recommend the dealership to other people And if I was looking for another car They were nice Very helpful and I enjoyed the experience And I would recommend the dealership to other people And if I was looking for another car I would go back More
by NMCVEY1
January 27, 2019
Customer Josh and Luis were very helpful and professional. They both took their time to help me buy a new car. Everything went nice and smooth. I didnt have Josh and Luis were very helpful and professional. They both took their time to help me buy a new car. Everything went nice and smooth. I didnt have to wait so long to close the deal. I would recommend this dealership. Thank you More
by ROSAMORILLO
Employees Worked With
Other Employees :
Don't remember should be in your files/documents , Josh Castaldo, Kamau Wilson
January 26, 2019
It was a great experience thanks for all the help. The experience I had with staff was the kind you wont. I know you must be proud of. It was a pleasure to have worked with. Thank all I had the pleasur The experience I had with staff was the kind you wont. I know you must be proud of. It was a pleasure to have worked with. Thank all I had the pleasure to have work with. More
by VML1STSGT
January 25, 2019
Always a Pleasant Experience This is my 3rd car with this dealership. I have had the same salesman all 3 times though by the 3rd time he had a new position. He still made sure to This is my 3rd car with this dealership. I have had the same salesman all 3 times though by the 3rd time he had a new position. He still made sure to take care of us and introduced us to just as attentive and helpful salesman. As always the customer service was impeccable. They do their best to get you the best deal possible for your needs and your wallet. I am always satisfied with my experience here. More
by Seydi70
Employees Worked With
Other Employees :
There was another young kid in training that was very helpful but do not recall his name., Razvan Matei
January 25, 2019
No complaints Josh Patterson was the best salesman that I have ever worked with. We live about 50 miles from the dealership. My wife will not drive in Orlando, an Josh Patterson was the best salesman that I have ever worked with. We live about 50 miles from the dealership. My wife will not drive in Orlando, and since we didn't trade-in a car, we needed to get both cars home. Josh said "No problem", and delivered the car to our door. Fantastic customer service. More
by RSPRAY4401
January 25, 2019
Kenny was great! I recently purchased a used 2018 Chevy Traverse and my Sales men was Kenny. He informed me that he was a newer sales men but would do anything in his I recently purchased a used 2018 Chevy Traverse and my Sales men was Kenny. He informed me that he was a newer sales men but would do anything in his power to help me and help make my experience awesome. That’s exactly what he did. He helped me find the perfect vehicle and worked with his finance staff to help get me to the payments i needed to be in. I would definitely recommend Carl Black and KennyG to my friends and Family! Thank you again! More
by REBECCABROOK94
Employees Worked With
Kenny G , Bryan Levitt, Kamau Wilson
