Carl Black Chevrolet Buick GMC

Took my brand new car in for its first oil change and while waiting they came out to inform us that they rear-ended my vehicle with another customer's vehicle. 2 hours later we left being told it would while waiting they came out to inform us that they rear-ended my vehicle with another customer's vehicle. 2 hours later we left being told it would be taken care of by Aaron Shepard. After a week and no word from anyone we called. Amazingly enough a loaner vehicle is now ready for pick up the next day. We show up - no loaner is ready. They searched through 5 cars and tried to give us one with no gas. Oh it gets better......after a week they call to say my car is ready. I go to pick it up and nothing on the bumper where the damage is was touched. They were like, "the scratch on the side was fixed"....and of course I'm like what???? Aaron Shepard was not available as he left for the day. This is absolutely unacceptable. I do not blame the employee that rear-ended my car. Mistakes happen but Aaron Shepard's job is to make sure that they are corrected. He failed. More

Great service. Great follow up by sales person. Financial person worked very well with my wife and I. Would recommend this dealer to friends. Great follow up by sales person. Financial person worked very well with my wife and I. Would recommend this dealer to friends. More

great personalized service. Seller Luis find the way to help me with my purchase. Thanks Seller Luis find the way to help me with my purchase. Thanks More

Leo and Matt and Josh all went above and beyond their job to help my son get a car for his fiancé, Which my son then proposed to his fiancé of almost 3 years to marry him so thank you to those three gentleme to help my son get a car for his fiancé, Which my son then proposed to his fiancé of almost 3 years to marry him so thank you to those three gentlemen at your dealership for going above and beyond I will go back to Carl to buy another vehicle. Thank you. More

Leonard Willis was our salesman and went over and above to make this purchase a smooth one, he is so extremely knowledgeable about the product he sells it made it a pleasure to work with him. Not only the to make this purchase a smooth one, he is so extremely knowledgeable about the product he sells it made it a pleasure to work with him. Not only the paperwork part of this sale that had not one hiccup, but I was having trouble connecting my phone up to my Bluetooth and he came out and helped me but he showed me many other options I knew nothing about, I would recommend him to everyone I know. I would give him a 10 out of 10 rating More

This dealership is friendly. They take into consideration all of your needs. They want you to leave satisfied They take into consideration all of your needs. They want you to leave satisfied More

A pleasant experience with I feel an experience and knowledgeable salesperson.. I was comfortable with my decision. knowledgeable salesperson.. I was comfortable with my decision. More

My first time to this dealership and I was greeted right away. I knew exactly what I was looking for and Shami was able to assist me with that. Shami wanted to make sure that I left with the brand new car I away. I knew exactly what I was looking for and Shami was able to assist me with that. Shami wanted to make sure that I left with the brand new car I really wanted and he made that possible. He is a wonderful asset to your company and I hope that I will continue to see him around on my maintenance visits. More

We had a great experience with Shami. He was aware that I was coming in and had the truck I was looking at ready to go on a test drive. After the test drive he took us inside to run the n He was aware that I was coming in and had the truck I was looking at ready to go on a test drive. After the test drive he took us inside to run the numbers. The whole time he was with us he was very attentive and seemed interested in helping us. He was not aggressively trying to push the truck on me, but took his time in trying to make me feel comfortable with the deal, all while representing the dealership in a very positive way. I would definitely buy another car from Shami and Carl Black Chevrolet. More