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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,567 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,567 reviews

September 22, 2020

CarlBlack is like my Family, always there when I need them from the beginning until the finish, all process crystal clear. I am glad to have CarlBlack as my car dealer. More

by LleonSys
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raheim Brown, Dwight McCombs
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Lleon, thank you much for the kind words! We're glad to have you as our customer and appreciate your loyal business. See you next time.

September 22, 2020

The sales rep David greeted me in the parking lot. I already knew the vehicle I wanted. A used 2012 Corvette. We probably took a test drive. I told him what my budget was. And he worked diligentlyTo wor More

by BRIDER59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David Judovits
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear David was able to get you the 2012 Corvette you were after! Thanks for choosing CBO. Enjoy the new ride; we look forward to seeing you next time.

September 22, 2020

Overall good experience. Great group of guys everyone was easy going with no pressure sales. I would recommend this place. Sales guy LJ and Josh P were awesome. Thanks! More

by PRINCESSNENEFITNESS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lemuel "LJ" Jones
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, thanks for the review and kind recommendation! Glad to hear that LJ and Josh P. provided a great experience for you. Enjoy the new ride; we look forward to seeing you next time.

September 22, 2020

I found my car online, texted with the salesman (JR) and when I went to the dealership, my car was waiting for me to test drive. Paperwork was easy and I walked out with my new car in just a few hours...wou More

by TAMBONES1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : JR Munoz
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Tambone, thanks for choosing CBO! Glad to hear JR was able to get you into your new car in a convenient manner, and for your understanding regarding the busy day. Enjoy the new ride; we'll see ya next time.

September 22, 2020

Jeffrey was awesome... With helping us find a new car that would be safe for me, my daughter and my grandkids. Thank you so much for your help. More

by MSULLIVAN499
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear Jeffrey was able to get a safe car for you and your family. Thanks for stopping in a Carl Black! Take care; we look forward to seeing you next time.

September 22, 2020

Bruno again is amazing. Not to sure about the finance guy was a little pushy until the GM stepped in and help out with trade-in and monthly payment More

by CRAIGVOILES
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Craig, thanks for coming by! Glad to hear Bruno was able to deliver a great experience for you. Enjoy your new ride; we look forward to seeing you next time.

September 22, 2020

Very friendly staff. No pressure on what I was looking for. Very understanding of my situation. Did everything possible to help me get the vehicle I was interested in. More

by JSC13815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear the team provided a warm experience for you and helped get you the vehicle you were searching for. Thanks for stopping by! We'll see you next time.

September 21, 2020

Classic shadey salesman tactics and lies. They ended up not honoring my first responder discount I was approved for. The Manager, Hector, refuses to return a phone call twice now because he knows I'm unhap More

by JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Xavier Dixon
Sep 23, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, thanks for your feedback. We’re sorry to hear about your frustration and would appreciate the chance to discuss your experience with you further; feel free to make a call to our business director, Travis Hanes, at 407-426-3000 whenever it’s convenient. Take care.

September 19, 2020

Finance person was very very pushy.tried to add on several things I didn’t want nor needed. Need a new GOOD finance person! Xxxxxxxxz More

by BEADLEHLMSBCH
Price
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, thanks for your feedback! Glad you hear your sales experience was overall a positive one. We’re sorry you found financing to be pushy; that’s not what we aim for. We’d be happy to discuss your experience further with you. Feel free to make a call to our business director, Travis Hanes, at 407-426-3000 whenever it’s convenient. All the best.

September 18, 2020

Friendly and courteous salespeople is one reason we have now bought our third vehicle from Carl Black. Also, the service department is second to none. More

by SAM_CAROL_RICHARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Sibble-Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt
Sep 18, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Sam, thanks for the feedback! Glad to hear both our departments have provided excellent experiences for you. We greatly appreciate your loyal business and look forward to seeing you next time.

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