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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,561 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,561 reviews

September 22, 2020

Very friendly staff. No pressure on what I was looking for. Very understanding of my situation. Did everything possible to help me get the vehicle I was interested in. More

by JSC13815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bruno Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear the team provided a warm experience for you and helped get you the vehicle you were searching for. Thanks for stopping by! We'll see you next time.

September 21, 2020

Classic shadey salesman tactics and lies. They ended up not honoring my first responder discount I was approved for. The Manager, Hector, refuses to return a phone call twice now because he knows I'm unhap More

by JS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Xavier Dixon
Sep 23, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, thanks for your feedback. We’re sorry to hear about your frustration and would appreciate the chance to discuss your experience with you further; feel free to make a call to our business director, Travis Hanes, at 407-426-3000 whenever it’s convenient. Take care.

September 19, 2020

Finance person was very very pushy.tried to add on several things I didn’t want nor needed. Need a new GOOD finance person! Xxxxxxxxz More

by BEADLEHLMSBCH
Price
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt
Sep 22, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, thanks for your feedback! Glad you hear your sales experience was overall a positive one. We’re sorry you found financing to be pushy; that’s not what we aim for. We’d be happy to discuss your experience further with you. Feel free to make a call to our business director, Travis Hanes, at 407-426-3000 whenever it’s convenient. All the best.

September 18, 2020

Friendly and courteous salespeople is one reason we have now bought our third vehicle from Carl Black. Also, the service department is second to none. More

by SAM_CAROL_RICHARDS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruno Blanco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Sibble-Brice
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt
Sep 18, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Sam, thanks for the feedback! Glad to hear both our departments have provided excellent experiences for you. We greatly appreciate your loyal business and look forward to seeing you next time.

September 16, 2020

The salesman Dwight was exceptional & continues to help even now , but I was surprised that the passenger side floor mat that was missing was not replaced ,other than that all went OK . Larry Mohrman More

by DIGGERSLICK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dwight McCombs
Sep 16, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Larry, thanks for stopping in! Glad to hear Dwight has provided (and continues to provide) excellent support on your recent purchase. We appreciate the feedback and look forward to seeing you next time.

September 16, 2020

Salesman Jeff Johnson worked with us to get the deal we wanted. We are happy with our purchase and would recommend Carl Black dealer to family and friends. More

by SUZANA.GRANADO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Suzana, glad Jeff was able to come through and get you the deal you were searching for. Thanks much for the recommendation! Enjoy the new vehicle; we look forward to seeing you next time.

September 16, 2020

Extremely efficient, engaging and helpful service. Customer interaction was top notch as they listened to what you needed and consequently provided plenty of options and helpful advice to solve your g More

by CHRISTOPHER.STANTON
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jack Cherelus
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Christopher, thanks for your feedback! Glad to hear the team provided a top-notch experience for you today and could help you find a vehicle that does what you need it to. Take care.

September 15, 2020

Luis worked so hard and got me the deal I asked for. He was very friendly, listened well and made sure I was happy. He had more knowledge about the vehicle than I could believe. Hector backed him up and w More

by BASSTUD2U
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 15, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, we're happy to hear Luis and Hector were able to get you a great deal and provide you with a top-tier experience. Thanks much for stopping in and for leaving your feedback. All the best!

September 15, 2020

I am extremely pleased with the service and the assistance that Leonard Willis, Carl Black Sales Representative, provided to find a vehicle that met my needs. T. Walyus More

by twalyus
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt
Sep 15, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi T., thanks for your feedback! We're happy Leonard and the gang were able to find you a great vehicle that suited your needs. Enjoy the new ride; we look forward to seeing you next time.

September 14, 2020

Great place. Friendly people. They get the job done. They do everything in their power to put you in a car. Hope to buy another soon from this place. More

by WBETTS99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Other Employees : Brandon Morris
Sep 14, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear your visit to CBO today was infused with good vibes through and through. Thanks much for stopping in! We greatly appreciate your business and kind feedback. All the best.

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