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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,570 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,570 reviews

June 04, 2020

The wait between making the deal and getting to the Finance Manager was 3 hours. Far too long and made the buying experience unpleasant. Other than that everything was fine. More

by OKAYE
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Miller
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, sorry to hear that you experienced a long wait today. We always try to deliver a timely experience without sacrificing quality. It's good to hear that everything else went well. Thank you for coming by, and we hope to see you again in the future.

June 02, 2020

Jeff Johnson was great and easy to work with. I'm so glad we stopped at carl black dealer, excellent experience. I drove home with my new suv, thanks to their diligent service. More

by Jrm12191
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeff Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 02, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, we're happy to hear Jeff provided you with the excellent level of service we aim to deliver. Thanks much for coming by and leaving your feedback. Enjoy the SUV!

May 26, 2020

Amazing customer service. Could not have asked for a smoother transaction. Totally hassle free! Dowain was very patient with all my questions. Highly recommend them! More

by HALEY.FLORES
Recommend Dealer
Yes
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Haley, we're happy everyone could provide a fully hassle-free experience for you today. Dowain's patience is certainly legendary, and we're glad that came across. Thank you for the recommendation!

May 25, 2020

Walked in with open arms. Treated amazingly and not as a number for the books. I’ll definitely be returning in the future for my next Vehicle More

by DACKERMAN05
Recommend Dealer
Yes
Employees Worked With
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex
May 26, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad our team could provide you with the quality treatment that we aim for. Thanks for coming by. We look forward to seeing you on your return!

May 25, 2020

Excellent!! JR jdjej jdjjdd idjejje dije he urheheh rushed uejeje Jesé dije he idjejdh suene jehehehb heheh urgen eijeh ushers hehdb he d s e e d More

by NATALIAMINDZ
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt, JR Munoz
May 26, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Natalia, glad to hear all was excellent, to the extent that you couldn't contain your excitement and let loose on the keyboard! Thanks for coming by, and we'll see you next time.

May 23, 2020

Nice courteous service would recommend dealership if someone was looking for a vehicle or needed work on their vehicle also time consuming need to plan to stay the whole day More

by JOANNEQ6
Recommend Dealer
Yes
Employees Worked With
Dowain Nunes
4.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 26, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi Joanne, thanks for the recommendation and feedback; we greatly appreciate it! We do aim to move every customer through as fast as possible while still providing a great experience. Nonetheless, the speed of the process certainly can vary depending on how busy we are on every given today. Hope to see you again in the future!

May 21, 2020

Smooth Sailing My recent purchase of a vehicle at Carl Black was my 3rd purchase in 19 months at this dealership. I was fortunate to have been introduced to the new More

by BESERKER56
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : KIP KELLY, JR Munoz
May 26, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi, thanks for coming back to Carl Black again! Glad we can continue to deliver a positive experience for you. See you next time.

May 20, 2020

Our experience purchasing our first truck, a 2020 GMC Sierra SLT was a simple streamlined process. Our salesperson Justin C. , helped us differentiate between the Silverado vs Sierra and which one would More

by FLORIDAPARMAR
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Cabrera
May 20, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, we're happy to hear that we could provide a good experience for the purchasing of your very first truck! Enjoy the 2020 Sierra. We look forward to seeing you in the future.

May 20, 2020

The Team goes the extra mile! From first contact with Justin C, who was friendly and totally knowledgeable about the whole process, to Hector behind the scenes researching the loan More

by GOTTSCHALK_I
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Raheim Brown
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Cabrera
May 20, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad to hear that Justin, Hector and Raheim could all come together to provide a wonderful car-buying experience for you; that's our goal! We greatly appreciate your feedback and continued business, and look forward to seeing you next time. All the best.

May 20, 2020

David wanted to make sure I was happy with my new car! Josh found a way to make it work in my budget thank you! More

by AGNESLEWICKI
Recommend Dealer
Yes
Employees Worked With
Josh Patterson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt, David Judovits
May 26, 2020 -

Carl Black Chevrolet Buick GMC responded

Hi there, glad we could get you a new car within your budget that puts a smile on your face. See you next time!

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