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Carl Black Chevrolet Buick GMC

Orlando, FL

4.6
1,569 Reviews
Owning a new or a used vehicle is an investment. In order to protect your investment, you need to keep your car, truck or SUV in proper working order with regular vehicle maintenance. The Carl Black Chevrolet Buick GMC Orlando service center provides quality service from highly trained technicians for drivers in Orlando, Kissimmee, and the surrounding areas. We use genuine GM parts and a variety of service specials to help you save money. You can easily schedule a service appointment or order parts online.
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11500 East Colonial Drive

Orlando, FL

32817

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Showing 1,569 reviews

October 25, 2019

Fast and pain free Well if they didn’t have what you wanted they had no problem locating one for you price was right courteous just all-around good people owner is a gr More

by KJONES987CCF
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Justin Cabrera
Oct 25, 2019 -

Carl Black Chevrolet Buick GMC responded

Thanks for taking the time to leave us a review! Please let us know if there is anything else the Carl Black Orlando team can do for you.

October 23, 2019

Great job! The dealership did a great job overall. The mgmt and salesman were able to answer most of my questions. As always the salesperson could use some more More

by RODL0
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Palko
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to share your Carl Black Orlando experience with us and others. Our team is dedicated to delivering experiences just like this one, so it's always an encouragement to hear how our efforts are benefiting your satisfaction. We look forward to serving you again.

October 23, 2019

Great Deal I came into the dealership and bought my new 2019 GMC Sierra SLE 1500! Hector and Louis took care of me. Thank You my friend — Thank You Carl Black fa More

by LuisCarbajal1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dowain Nunes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2019 -

Carl Black Chevrolet Buick GMC responded

We work hard to take care of all your automotive needs, big or small, and it sounds like we've done our job here. That's encouraging to hear. We appreciate the kind feedback and thank you for your business.

October 22, 2019

Dwight McComb I had a great salesaman he did everything he could for me.. I feel as though he had my best interest at heart. I love Carl Black. Thanks for all u d More

by TITEASWORK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dwight McCombs, Bryan Levitt
Oct 22, 2019 -

Carl Black Chevrolet Buick GMC responded

Thanks for leaving us a five-star review!

October 22, 2019

New Purchase The overall process was good. However I did wait for two hours before I signed any paperwork. That was frustrating. Justin was great with his help. More

by MSICLAY
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Other Employees : Justin Cabrera
Oct 22, 2019 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking some time to provide us with honest feedback about your experience with us. Please reach out to our team if there is anything else the Carl Black Orlando team can do for you.

October 22, 2019

Professionalism Sales staff greeted me as a pulled in, was very polite and professional as I scheduled an appointment on the Internet. JR the sales rep brought me int More

by Jimmy67
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Travis Hanes
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Jimenez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR Munoz
Oct 22, 2019 -

Carl Black Chevrolet Buick GMC responded

We realize you have a number of dealership options in the area, so the fact that you've chosen Carl Black Orlando means the world to us! We're glad you enjoyed your visit and look forward to seeing you next time.

October 22, 2019

I had a very good experience, very nice folks My sales person is a total gentleman, polite respectful you should have more like him Jr. He made sure that I was very comfortable while I was waitin More

by SLORINE49
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Louis Leon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : JR Munoz
Oct 22, 2019 -

Carl Black Chevrolet Buick GMC responded

Thanks for leaving us a five-star review! We are delighted to hear that our team helped make your experience with us a great one.

October 21, 2019

1 Bought 2 vehicles in 2 weeks If you are looking for a new vehicle, Leo is the guy you want to go and see. No pressure buying from a car dealership is his specialty. He was that go More

by beachmalibu2019
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Leo Willis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 22, 2019 -

Carl Black Chevrolet Buick GMC responded

We work hard to take care of all your automotive needs, big or small, and it sounds like we've done our job here. That's encouraging to hear. We appreciate the kind feedback and thank you for your business.

October 18, 2019

I wish I had chosen one of the many other Chevy dealerships Friendly salesman, but I just hate the 5 hour dealer games. I was hoping to see my situation improve, but it didn't. I'm not impressed. I feel like I More

by Errud
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
JR Munoz
Oct 21, 2019 -

Carl Black Chevrolet Buick GMC responded

Thank you for taking the time to leave honest feedback about your vehicle. As you can tell from our other reviews, leaving our customers dissatisfied with their new Chevy is not something we are known for. Please call us at (888) 502-0763 so that we can better understand your concerns and earn back your trust.

Oct 21, 2019 -

Errud responded

My concerns are fairly easy to understand in the review. I tried to call prior to leaving an unfavorable review and even reached out to the salesman to no avail. Here's an update... I wanted a bed liner and was told it would be at cost... meaning I buy the bed liner and the dealership would cover the labor cost... so $400 each... that's a lot for about 20 minutes labor, which is whatever... my issue is that when I pay a premium cost, I expect premium service. Footprints were left on the tailgate and four clips missing from the front left of the liner. I couldn't imagine taking a serious repair (let's say; brakes) to you for the same attention to detail to be missed. 300 of the 500 miles on the truck are from going back and forth to your dealership. That's around 8 to 10 hours of travel time, not to mention time spent at the dealer, fuel etc... I realize some of that is necessary, but time is valuable and shouldn't be carelessly wasted. My entire experience has been horrible, and I'm not even writing everything, just the highlights. The salesman has been barely responsive proving my experience means nothing. The service writers did a great job... so I do want to give them kudos... but the techs failed in getting the job done right. You all have my number, in the even this isn't clear. I prefer giving positive reviews and really would have hoped my satisfaction was important before giving a review. I know we all have bad days so I'm very lenient. But seriously, it keeps getting worse. I hope somehow I'll feel better about my decision.... but it's not looking good.

October 17, 2019

3rd vehicle purchased, 2nd in two months! Very low pressure dealership, tons of inventory on hand with very knowledgeable sales staff. Went above and beyond to make the sale a good experience! More

by JMLAHR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Luis Rojas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan Levitt
Oct 17, 2019 -

Carl Black Chevrolet Buick GMC responded

We realize you have a number of dealership options in the area, so the fact that you've chosen Carl Black Orlando means the world to us! We're glad you enjoyed your visit and look forward to seeing you next time.

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