Carman Ford Lincoln

Excellent experience--Salesperson goes above and beyond I have a 2013 Ford Explorer, which I love driving. I recently had some things that needed attention: an oil change, a noise I heard when braking, an I have a 2013 Ford Explorer, which I love driving. I recently had some things that needed attention: an oil change, a noise I heard when braking, and a scrape on the front fender. Doug Walton, our original salesperson, quarterbacked the appointments with the Service & Body Depts. He picked up my Explorer from my home on a Monday morning & left me with a Lincoln loaner. He coordinated the oil change, and the warranty work with the Service Department and had the Body Shop buff out front fender scrape, for free. I paid for the oil change via cc over the phone. Doug returned my vehicle to my home on Wednesday am. This is not a unique experience. Doug has provided my husband similar level of service on his Lincoln. It is truly concierge-level. I wholeheartedly recommend this dealership. More

Pleasant Car Buying Experience! As all of us know, buying a car and dealing with weasel salesmen can be a trying process. There's certain perceptions and reputations for dealing with As all of us know, buying a car and dealing with weasel salesmen can be a trying process. There's certain perceptions and reputations for dealing with people in this line of work. Happy to say I experienced no such issues at Carman Ford Lincoln. Sure, it's their job to sell you a car and they'll certainly try to get that done. But at every point along the way, I felt valued and respected. They were courteous, engaging, and really did a swell job of making me, the customer, feel comfortable and at ease. I'd certainly recommend this dealership to anyone looking to make a purchase. More

Happy Repeat Customers! This was the sixth car we purchased from Carman Ford, so obviously they are doing something right! We consider ourselves well informed consumers and c This was the sixth car we purchased from Carman Ford, so obviously they are doing something right! We consider ourselves well informed consumers and can be tough negotiators, but they are always patient and willing to work with us until we are satisfied. We've dealt with Greg Grimaldi and Todd Brabender on several car purchases and they're always a pleasure to work with. More

Great experience. I came in recently and purchased a pre-owned 2012 Edge. John Brooking did an outstanding job through the entire process. He was patient in answering a I came in recently and purchased a pre-owned 2012 Edge. John Brooking did an outstanding job through the entire process. He was patient in answering all of my questions and he was very knowledgable about the vehicle and the financing process. I was in and out of the dealership in less than 3 hours. This was my second purchase from Carman and I will come back again in the future! More

Outstanding service provided by Christopher Broussea Chris Broussea was awsome, I wanted to buy from your dealership because of him! My husband took a test drive with Chris, they talked, and Chris gave Chris Broussea was awsome, I wanted to buy from your dealership because of him! My husband took a test drive with Chris, they talked, and Chris gave him his contact information. It was effortless and hassle free. A few days later we received a hand written note from Chris. YES, a handwritten note! He thanked my husband for taking the time to take a test drive with him, and contact him if we needed further information. How many people would take the time to hand write something in today's world! I don't know of anyone but Chris! Right away I knew I wanted to do business with him. We called Chris, setup an appointment, told him what we were interested in purchasing, ordered our truck that day. Chris was in contact with us throughout the whole process. We were delighted when we got a call from Chris letting us know that our truck arrived earlier than expected. He is the most honest sales person I have ever met! He made sure that all our needs and questions were addressed immediately. Chris is a real asset to your dealership! I hope he is recoginzed for going the extra mile and providing excellent customer service. We received excellent treatment and a pleasant truck-buying experience from Chris and could not be happier! More

SUV Purchase After looking at a number of different vehicles throughout the Wilmington/New Castle area, we found what we were looking for at Carman Ford Lincoln. After looking at a number of different vehicles throughout the Wilmington/New Castle area, we found what we were looking for at Carman Ford Lincoln. Doug was very friendly and helpful in locating a vehicle that we liked and in helping us make a decision on what model to buy from many that were on the lot. Everyone we dealt with was courteous and helpful. No hard sales pressure made it easy to negotiate a good price on the car and one we are happy with. I would recommend doing business with the Carman folks and the quality and variety of cars is very impressive. More

A New Beginning with F"ORD! I was sooo upset whe my old car was totalled in August - but a trip to Carman Ford and meeting Eric Aroyyo led to a new beginning for me. He was so h I was sooo upset whe my old car was totalled in August - but a trip to Carman Ford and meeting Eric Aroyyo led to a new beginning for me. He was so helpful ( indeed so were all of the carman employees with whom I came during several visits. My questions were quickly answered, options and desirable features, demonstrated as w searchd for the exact model to fit my needs, budget d dreass! Now I am the proud and happy owner of a 2015 Fiesta........and feel confident that Eric and Carman Ford will to there to answer any ew questions , as well as, care for the maitnance of my dream vehicle! Thanks so very much for all of the help! More

Buying my Edge Nick and Erwin are very friendly. They worked hard to find the car I wanted and work out a good deal. It was a very good experience. Nick and Erwin are very friendly. They worked hard to find the car I wanted and work out a good deal. It was a very good experience. More

Excellent service, friendly and helpful employees I have been a proud Ford customer for nearly 25 years. I recently moved to Delaware and visited Carman Ford Lincoln for the first time on 9/12/2015 a I have been a proud Ford customer for nearly 25 years. I recently moved to Delaware and visited Carman Ford Lincoln for the first time on 9/12/2015 and because of the service I received and the high caliber of the employees I encountered, I immediately became a proud Carman Ford customer, too, that very same day. More

Good Experience Just replaced my Buick Lucern with a Lacross. Wasn't ready to downsize but am extremely happy with my (new to me) 2 year old Lacross. Thanks, Jai Ni Just replaced my Buick Lucern with a Lacross. Wasn't ready to downsize but am extremely happy with my (new to me) 2 year old Lacross. Thanks, Jai Nichols, for being patient with me as I made the decision to trade my car in. My husband loves his Lincoln and I am sure after our experience with you and the dealership, he will be back when he is ready to get another one. It was a VERY LONG night but we appreciate all you did to make it fun and smooth. Look forward to dealing with you again. You made the experience much less stressful then it usually is. More