Cassens Chrysler Dodge Jeep RAM

Best Experience I've had buying a vehicle. When I 1st got to the dealership I was approached and asked if I needed help. I told them no, I was just looking and wanted to see the selection. I wa When I 1st got to the dealership I was approached and asked if I needed help. I told them no, I was just looking and wanted to see the selection. I was stunned when they actually left me alone and just look around. They were there when I needed them and left when I wanted them to. When I was ready they were very friendly and helpful, I told them the car I was looking at. They did not try to push me into a more expensive car/truck. Very down to earth. Guarantee I'll be shopping here for my cars in the future. More

Stressfree easy experience My husband and I are elderly and have bought many cars at many dealerships in the past. This was not something we were looking forward to since other My husband and I are elderly and have bought many cars at many dealerships in the past. This was not something we were looking forward to since other times were pure torture with the mind games and the bait and switch games. We were dreading doing it again. But going to Cassens was a totally different and pleasant experience. Everything that was sent to us by Mary price wise was exactly what it was when we got here. We had Steve Lane to show us the vehicles we were interested in and again he was so low key and no pressure and truthful about the vehicle price, eprices, and gave us the correct trade in value for our vehicle as the website stated. We agreed and then worked with Jack Gai for financial arrangements Again, no pressure and he was so calm and pleasant that we felt very comfortable when signing our loan. Awesome place, awesome sales and financial people. We will be back in the future and will tell our friends and relatives of our experience. More

Fast and no hassles When I got there I was greated by Cliff my salesman. I told him that I wanted to test drive the one Cherokee Trailhawk and if I liked I would be tradi When I got there I was greated by Cliff my salesman. I told him that I wanted to test drive the one Cherokee Trailhawk and if I liked I would be trading my Ram. I also informed him that I was only giving him 2 hours of my time. 2 hours later I was driving off in my new Cherokee Trailhawk. More

Successful experience I wasn't sure what type of vehicle I wanted but had a list of what I wanted or didn't want on the vehicle. So Cliff showed me many vehicle that fi I wasn't sure what type of vehicle I wanted but had a list of what I wanted or didn't want on the vehicle. So Cliff showed me many vehicle that fit what I want/didn't want. Cliff was patient with me and helped me with the final decision a white( I wanted red) 2019 Cherokee. It turned out that even white makes for a nice Vehicle. Cliff has responded timely to my text and phone messages! and Dustin in financing made the process easy and checked with a couple of financial institutions to get me the best rate. Dustin also submitted the roadside assistance information on our trade in for a refund that we already received. So happy this was a smooth and successful experience. More

Looking for days My wife and I had been looking for a newer vehicle for myself everyday 10hrs a day for a week. Not the right car, not the right color or mileage etc. My wife and I had been looking for a newer vehicle for myself everyday 10hrs a day for a week. Not the right car, not the right color or mileage etc. We found a 2011 Jeep Grand Cherokee on Cassens and sons website in Glen Carbon I'll. Expecting more of the usual run around that you get from dealerships. We called and asked if the car was available. First of all we were pleasantly surprised at how Nice kind and courteous the people on the phone where. They informed that it was still available and that a Gentleman named Steve Lane ( FANTASTIC GUY) would be Happy to show it to us. I have never been to a Dealership for buy a vehicle and been there less than 6hrs. Not here Everyone we had contact with was Remarkable. Steve showed us the vehicle, we drove it and had a very nice discussion about the Jeep. We were in and out in under 2hrs total. This is a Great place to shop and I will always be a returning customer. THANK YOU Cassins and especially Steve Lane! More

The Best Experience This was without a doubt the easiest and best buying experience I have ever had. From the moment we walked in the door and were greeted, we never fel This was without a doubt the easiest and best buying experience I have ever had. From the moment we walked in the door and were greeted, we never felt a bit of pressure. Our salesman Greg was very knowledgeable when we had questions, and when it came to talk numbers he laid them out and clearly explained everything. Dustin, the finance officer we dealt with, was easy going and really helped us get the most for our money. Having bough several vehicles in the past from other dealerships, I can without a doubt say that we will be back to Cassens for our next purchase!! Thanks again! More

Easy going Received no pressure from anyone. Everything was very straight forward. Overall a good experience. This was our third car purchase from them. Thank yo Received no pressure from anyone. Everything was very straight forward. Overall a good experience. This was our third car purchase from them. Thank you Cassens. More

Impossible made Possible When I started my search for a new car, Cassens was the number one on my list from get go. I wasn't sure if they would be able to help me but I had to When I started my search for a new car, Cassens was the number one on my list from get go. I wasn't sure if they would be able to help me but I had to try. Looking at two vehicals I settled on the Jeep Cheerokee at suggestion of Holly, Steve and Jack. It had everything I was looking for and while the Journey was what I really wanted, this one was more in my price range. So off we went to start the financing. I will admit when they started the finance bit of it on monday thats when I got nervous, my credit wasn't very good, but I had a down payment. Things seemed like it may not work out, then wendsday rolled around and Holly called me telling me that Jack had found someone who approved me. I cried, I couldn't stop saying thank you and I am still takenback that here I am, proud owner of a new car thanks to all the hard work and effort from such a wonderful team at Cassens. They made what seemed impossible possible and I HIGHLY recommend you go see them over there. More specifically Holly and Steve. Jack is a miracle worker and will do all he can to make things happen. I am super happy and will continue to return to them for any of my car buying needs. More

Great Service Awesome service & Great Financing options, Steve Lane was Great to work with & Helped us out a Great Deal! I would Highly recommend Looking at Cassens Awesome service & Great Financing options, Steve Lane was Great to work with & Helped us out a Great Deal! I would Highly recommend Looking at Cassens More

Pleasurable The only thing that was missed was the operation of the radio. I didn’t realize that there wasn’t any blue tooth connection. Partly my fault as I told The only thing that was missed was the operation of the radio. I didn’t realize that there wasn’t any blue tooth connection. Partly my fault as I told the sales person the radio was good. More