Champion Chevrolet
Johnson City, TN
Hours
Sales/Showroom
Monday 8:30 AM - 7:00 PM
Tuesday 8:30 AM - 7:00 PM
Wednesday 8:30 AM - 7:00 PM
Thursday 8:30 AM - 7:00 PM
Friday 8:30 AM - 7:00 PM
Saturday 8:30 AM - 7:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday Closed
Sunday Closed
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The service department at Champion is great. Phil Leonard did an exceptional job in having my truck serviced. Thank you. Phil Leonard did an exceptional job in having my truck serviced. Thank you. More
Honest, helping, hardworking, dealership. I fully trust them with all my maintenance needs, on my Buick and my GMC truck. I fully trust them with all my maintenance needs, on my Buick and my GMC truck. More
Kristen Martin was outstanding. She Kept me in the loop from the day that I ordered the Corvette until I picked up my car. This the second purchase that I have made with Kristen as She Kept me in the loop from the day that I ordered the Corvette until I picked up my car. This the second purchase that I have made with Kristen as my salesperson More
Champion always does a great job and i would highly recommend for your vehicle service recommend for your vehicle service More
I had my 2017 Chevrolet there for tire pressure sensors. They charged me $860.00. They have a 100% markup on their parts! I was originally quoted $135, and then they came back at $192.20 each. The servic They charged me $860.00. They have a 100% markup on their parts! I was originally quoted $135, and then they came back at $192.20 each. The service attendant said he looked online and they weren't available for less. Their cost is $96.1. Discount Tire quoted $285 including tax for these parts. Online, they are available for $90 - $115. I called back to question the cost; the parts manager said If you can get them cheaper, do it, and tough luck! My mistake was to trust them! The Service Manager was sympathetic but said he was caught in the middle and could not help. He was polite but could not justify the price gouging. I was preparing to purchase a new truck and had spoken with the sales team, but I cannot work with them again and will discourage others Buyer beware!! More
Fast and friendly service that made me feel at home. Service advisor kept me informed Service advisor kept me informed More
Super nice people & very helpful whenever you need assistance., the service dept goes way beyond to help you. assistance., the service dept goes way beyond to help you. More
Great dealership and great salesman with an eager to please demeanor and knowledge of the new vehicle I purchased. please demeanor and knowledge of the new vehicle I purchased. More
The transaction was seamless. In and out! I’d definitely recommend this dealership to my friends and family! In and out! I’d definitely recommend this dealership to my friends and family! More
I scheduled my first service on my 25 Corvette Eray at 7000k miles and due to the corvette tech being booked out had my service at 8000 miles. They performed the service and I was told everything was goo 7000k miles and due to the corvette tech being booked out had my service at 8000 miles. They performed the service and I was told everything was good. I specifically asked if everything was good on the car since it was the first service and I wanted to make sure everything was normal. I was told yes your car is good to go there are no issues. So 800 miles down the road I am on the interstate and suddenly get a really bad vibration from the rear of the car. I pulled off the next exit and checked. My right rear tire had a bulge pushing out from the center of the tire and wires were showing at the center near the bubble. The left tire was worn in the middle but was not showing any wires. I was shocked by the amount of wear on the tires but specifically the right rear since 800 miles before at my service I had been told everything on my car was good to go and there were no issues. I had the car towed to the dealer. Initially the service advisor Phil was great. They had to order the tires for my car from the manufacturer. I asked him if there might be a flaw in the tire since, from my perspective out of no where I suddenly had a bubble pushing through the center of my tire. He told me they would get the car on a lift and check and let me know. The car went on a lift almost a week later when the tires came in. Phil calls me to tell me the new tires are on my car and that the there were no issues with the tires that it is just my "spirited" driving that caused the tires to wear. To this point I had not pushed on the fact that my car was at the dealer for service 800 miles before and was told my tires were all fine, since it was possible that the dealer had not missed anything and the tires had a flaw. Now that he had informed me that that was not the case I asked him why I was not informed my rear tires were worn at my service 800 miles ago. He said he could not answer that question because he was not the service advisor at that time. I said I need to be able to trust this dealership with my car and would like to know how they had missed this because its not possible that my tires went from perfectly fine to wires showing in 800 miles. He told me that my "spirited" driving caused the tires to wear down to the wire since that service and the dealer didnt miss anything. To keep this short we went back and forth on this statement for many minutes since I dont think that makes any sense or is even possible, which I made clear to him. He started getting heated and defensive and proceeded to tell me that my car is a high powered sports car and he could drive my car for 10 miles down the road and wear my rear tires from new to wire exposed, it is a "spirited" driving problem not anything the dealer missed. The Eray is an all wheel drive car. It does not spin and you can not do burn outs. After he told me this I realized I was not going to get any help from him and his customer service skills were terrible. I told him I would talk to the manager when I came in to pick up my car. The manager Mark was very nice but not very helpful. He just explained how amazing the tech was and how the tech would not miss my tires being worn but we are all human and mistakes could happen but he didnt think that was what happened. Basically just saying the same thing Phil had said that it was my driving that had worn the tires down in 800 miles. These cars wear rear tires fast which I didnt know at that time but the dealer does and they should have checked my tires at that service, which is standard for every service, since Mark told me I should expect 8k to 10k miles from a set of tires. I have lost all faith in this service department if this is how they handle, what I assume, was just an honest mistake. A mistake that could have led to me having a blowout on the interstate because I put my trust in them. Be very careful if you have them service your vehicle. More






