Chevrolet of Naperville

Uncaring dealer To start my review, i booked an appointment on Sunday for Thursday but stated in the description that “ it’s an emergency so ill be visiting Monday mo To start my review, i booked an appointment on Sunday for Thursday but stated in the description that “ it’s an emergency so ill be visiting Monday morning” to hand in the vehicle so Tuesday morning they start working on it, Tuesday goes by but no peep I call Wednesday morning they said they got the car in the lot but I didn’t feel comfortable with what they said, so I decided to pay them a visit around noon, turns out my vehicle is still in the lot where i left it even the way i left it parked, no need to lie to me over the phone! Just cuz i live downtown Chicago doesn’t mean i cant stop by! then I waited for them to take my car & send it over to chevy, chevy said they got no idea whats wrong they gotta dig through it. Wednesday passes without a peep from either dealerships, i called today (Thursday 27DEC18) & asked whats going on they said they’ll get back to me, took them 4 hours then I called chevy myself to get an update, they said “they got no idea what is wrong with my car probably the same issue as last time”....you don’t know whats wrong with my car & guessing that it could be the same issue as last time? That’s quite convenient to me as a customer, i work in D.C I travel every week or two weeks or so but now I’m forced to stay out of work? My guess would be my car is parked in the lot of the chevy dealership & hasn’t been looked at, & probably won’t be looked at for another week! This is absolutely ridiculous! My vehicles make is GM so chevy takes care of it, so whenever they know my vehicle is coming in, they should make space for my vehicle at the chevy dealership to have my car checked! Now I’m forced to spend hundreds of dollars to go back & forth from D.C to Chicago & new years is around the corner & its hard to find flights!!! This absurd! Even I call just now to Chevy and they say they didnt have chance to look at it yetZ I just want everyone to know what im going through!! More

Clean, professional, efficient Ilene was very friendly and answered all questions we had in a professional manner. She is a great conversationalist which was good while we waited fo Ilene was very friendly and answered all questions we had in a professional manner. She is a great conversationalist which was good while we waited for the paperwork to be processed. Chase was reasonable with the price. Overall very pleased with our time in the dealership and the place is clearly well organized and professional making for a swift experience. More

Service, then new car Brought my '05 Equinox in for service. Had a consistently great experience with Joe Vizzaccero in Service (always helpful and pleasant to deal with; h Brought my '05 Equinox in for service. Had a consistently great experience with Joe Vizzaccero in Service (always helpful and pleasant to deal with; he goes above and beyond!). Ended up needing a new car. Worked with both Steve Deason and Ayman Shinaishin....both were great to work with. Ayman took a lot of time with me, patiently answering questions and working through issues and car transfer for me. This is the second car purchase from this dealership and once again, it was a good experience. I've dealt with the service department for years now and that's been positive as well! More

New Tahoe Great people and a Great experience!! The staff is very knowledgeable and can answer your questions. The after sales training by Emily Smith was exc Great people and a Great experience!! The staff is very knowledgeable and can answer your questions. The after sales training by Emily Smith was exceptional. Rob Lee was also Great in the way he handles people. This was my fourth vehicle i have purchased from Rob. More

Very friendly environment I never bought a car that easy in my entire life,it was so easy that i can not Explain So you Have to Visit this place get a new car and L I never bought a car that easy in my entire life,it was so easy that i can not Explain So you Have to Visit this place get a new car and Live the Experience. More

Door repair Niko from the service dept. was great. Only disappointment was the car was returned dirty. I thought my Equinox would be washed on the outside. Niko from the service dept. was great. Only disappointment was the car was returned dirty. I thought my Equinox would be washed on the outside. More

No Pressure I had the idea that buying a car (for just the second time in my life) would be somewhat stressful and/or painful. But it was the total opposite. Eddi I had the idea that buying a car (for just the second time in my life) would be somewhat stressful and/or painful. But it was the total opposite. Eddie was great! No pressure and the process was quick & easy! I’d definitely recommend Chevrolet Of Naperville to anyone. And I love my new Malibu! More

Five time customers Between our lease, new purchase, and my mom’s 3 purchases, it’s safe to say that we love this dealership! They are always kind, informative, and not p Between our lease, new purchase, and my mom’s 3 purchases, it’s safe to say that we love this dealership! They are always kind, informative, and not pushy at all. Would not even consider buying anywhere else! Nothing but great experience from service to sales to finance, my husband and I could not be more pleased with Chevy of Naperville! More

Happy girl Thank you Iggy. For helping my get my Second car it is always a pleasure coming to see you. Because I know you will take care of me and my family. Yo Thank you Iggy. For helping my get my Second car it is always a pleasure coming to see you. Because I know you will take care of me and my family. You are truly my go to guy. More

New car purchade Good experience with purchase of new car which is always somewhat stressful. Not as many Chevy incentives this time as compared to last purchase but s Good experience with purchase of new car which is always somewhat stressful. Not as many Chevy incentives this time as compared to last purchase but sales team worked to reach a compromise. Dealer tends to make you feel that they are working on your behalf, which is always good when having to make a big purchase. More