City Volkswagen of Evanston

Relaxed environment, had the car in stock that I was interested in purchasing, sales and finance staff were friendly and patient. interested in purchasing, sales and finance staff were friendly and patient. More

Kellon was specifically accommodating and thoughtful at this location, and I would recommend going to him again! this location, and I would recommend going to him again! More

Overall a great dealership to work with, the sales people were very friendly and knowledgeable and not too pushy either. Working with the in-house finance manager wasn't quite as a pleasant experience, as h were very friendly and knowledgeable and not too pushy either. Working with the in-house finance manager wasn't quite as a pleasant experience, as he seemed a little annoyed when we had some questions to ask when paying and signing contracts. More

This dealership is my go to dealership when it comes to my car. Whether that means getting a new car or getting my car serviced, I will always choose this location! my car. Whether that means getting a new car or getting my car serviced, I will always choose this location! More

Ricky and the entire team made our buying a new car experience easy with no stress at all. Ricky was professional, knowledgeable, friendly and walked us through the process step by step. We purchased a experience easy with no stress at all. Ricky was professional, knowledgeable, friendly and walked us through the process step by step. We purchased a 2023 Taos and love our new car and love this dealership. We highly recommend them and will definitely be back!! More

By far the most pleasant experience I’ve ever had buying a car . Ricky was fantastic ! Knowledgeable ,professional, patient , and prepared in all aspects of the purchase process . A true asset to the VW d a car . Ricky was fantastic ! Knowledgeable ,professional, patient , and prepared in all aspects of the purchase process . A true asset to the VW dealer. Everyone involved from the sales manager to finance to the car porters were also wonderful . Can’t praise the team enough More

Excellent customer service. Amazing staff. They helped me find not only the perfect car but also insurance! Amazing staff. They helped me find not only the perfect car but also insurance! More

I went over there to buy a used car. I bought the car in the end of December and 27 2022. I noticed January 1st that the passenger site window was not working and I call immediately to I bought the car in the end of December and 27 2022. I noticed January 1st that the passenger site window was not working and I call immediately to inform about the problem. My sales person Julian D. quickly told me, " bro I spoke with my manager and he told me that you have to go to Subaru to fix it" Long story short don't go to those people/ car dealership , they don't care about customer service as well as customer satisfaction or after sales support. I was in the need of a car and I bought it there but I will not suggest to anyone to go there because they are all a bunch of unprofessional kids, starting from the sales team, and going up to the management I had the opportunity when I was there to talk with there managers Marcus and Alex ( both of them extremely unprofessional and implement to work with). I will be sure to inform everyone that is in need of a car that you are not a good choice ! More

We purchased a 2023 VW Taos this weekend with the help of Narcis, and we could not be happier with our experience at the City VW of Evanston Dealership! Narcis was extremely friendly, helpful, and patient wi Narcis, and we could not be happier with our experience at the City VW of Evanston Dealership! Narcis was extremely friendly, helpful, and patient with me and my partner as we asked him a million questions. He made us feel heard and comfortable in our purchase, and I really appreciate all of his help! Alex also spent a good amount of time explaining the warranty options to us, what a friendly guy! The VW Evanston team made our experience a memorable one! Highly recommend. More