Claremont Toyota

I’ve always taken my 2016 Highlander to get serviced at Claremont Toyota and thanks to that my car is running great! Thank you! Claremont Toyota and thanks to that my car is running great! Thank you! More

Left a happy satisfied customer from the dealership, salesman john Gindi made the pitching process so much better than what I excepted, the dealership staff and management provided great care salesman john Gindi made the pitching process so much better than what I excepted, the dealership staff and management provided great care More

Tried to bait and switch me. Did not fall for it. Unpleasant experience. Armando is sleazy. Did not fall for it. Unpleasant experience. Armando is sleazy. More

Rick Mason was excellent! Great communication, and incredible service. We will definitely recommend Rick and Claremont Toyota to all of our friends and family. Great communication, and incredible service. We will definitely recommend Rick and Claremont Toyota to all of our friends and family. More

Oscar, my Advisor was very welcoming. He introduced himself politely and apologized for the wait even though it was less than 10mins. The Lyf service is appreciated. My car was done in le He introduced himself politely and apologized for the wait even though it was less than 10mins. The Lyf service is appreciated. My car was done in less than 2hrs. More

They are good and they have nice care They are easy to communicate with them , easy payment ,my advice to deal with them communicate with them , easy payment ,my advice to deal with them More

After I actually got to someone who cared about putting me in my new vehicle, my experience was fabulous. I have been coming to this dealership ever since it was 'Oh baby" Toyota, so I have a history here me in my new vehicle, my experience was fabulous. I have been coming to this dealership ever since it was 'Oh baby" Toyota, so I have a history here and plan on continuing it. I made a great deal and I am extremely pleased with my new vehicle. More

Great service and professional My first getting a car and they were very nice I highly recommend to everyone and they were very nice I highly recommend to everyone More

We were thrilled that we were able to get the car we were looking for within a week where every other dealership was unable to deliver. looking for within a week where every other dealership was unable to deliver. More

It's unfortunate that the service manage dosent understand the service protocol regarding non appointment customers. I knew stopping buy would probably result in me not getting my top rack bolt cov understand the service protocol regarding non appointment customers. I knew stopping buy would probably result in me not getting my top rack bolt cover put on but I'm always one to say you can't be told no if you don't even ask. I checked in at the driveway entrance service desk. I was asked what service agent I would like, I said anyone, but Scott was the ast one I had. I was assigned Scott who would not of been my first choice. I proceeded to the front of the non appointment line and wait in my vehicle. The other 4 vehicles in the appointment lines were met by someone within the first 10 minutes. I watched Scott about 10 minutes into my wait take a casual stroll towards the outer service bay area. After 20 minutes I went into the parts dept and obtained the single roof rack bolt cap that had been ordered for me on my last visit. As I came back outside to my veh I was worried someone may have tried to contact me. I saw a grey hair gentlemen walking by my veh. I asked him if he needed to talk to me about my vehicle. He said no. I could see that Scott had returned to his desk. I asked the gentleman I was talking to who the service manager was, he said I am. I told him I had been there for half an hour now and I would like someone to check me in. He said you have been checked in. I said you are right by the employee outside and I believe assigned to Scott. As I was explaing my situation , Scott was exiting the main office headed towards us. I belive Scott recognized me. The service manage motioned to Scott to check his lap top. He did and it was obvious Scott never notice he had been assigned to my vehicle. Half of my discontent came from the system failure relying on the service agents monitoring there work procedures, with the rest of my disappointment from the service managers lack of concern for me. He restated I had been checked in, but wouldn't care or acknowledge if I had to wait any extra amount of time simply due to his employees not monitoring there procedures. I did leave at this point disappointed and at home I simply pressed on the new cap taking at least 5 seconds. I know my actions have voided any warranty coverage I would of had with any Toyota employee pressing on the cap. Yes I do think it was unfortunate for me not to be able to explain such a small repair issue to turn into a customer knowing they will not come back. More