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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,872 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,872 reviews

August 04, 2024

Wonderful customer service, comfortable waiting area, was told I’d be out by 6pm- was in my car at 5:59pm with complimentary car wash. Always an easy and reliable service at coastal Kia. More

by aminacastro93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey, Tony Kirschner, Marquita Best
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Aug 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our service team. We are thrilled to hear our team met and exceeded your expectations. We love the feedback including, "always an easy and reliable service at Coastal Kia." We appreciate your trust and thoughtful feedback.

August 04, 2024

Service is always exceptional, Sam Weisman, is always helpful and informative. Wouldn't take my car anywhere else. More

by RSTUTZ24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam Weisman
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Aug 05, 2024 -

Coastal Kia responded

We appreciate your loyalty! Thank you for the five star review and compliments for our Product Specialist Sam Weisman. It was thoughtful of you to go online and rate your recent service experience. We are here if you need us.

August 04, 2024

Great dealership to work with. Ever was great to work with and very knowledgeable on all the high tech options and software. He even helped me set up my Kia connect. It was an hour More

by jmamerio1957
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Guder "GQ" Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Coastal Kia responded

Thank you for making the trip to Coastal Kia! We truly appreciate the five star review and compliments for our Product Specialist Ever. Congratulations! Enjoy your hew Kia. Please do not hesitate to reach out if you need us.

August 04, 2024

Great service and friendly customer service Courtesy van was very convenient My highest recommendation for this dealership More

by shoppe0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Courtesy driver Gene
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Aug 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our service team. Thank you for the five star rating and high recommendations. We are thrilled to hear you were able to take advantage of our courtesy van experience. Our clients truly seam to enjoy this complimentary convenience. Thanks again!

August 04, 2024

I appreciate being able to drive in and have them check a warning light so i could go about my day without worrying. More

by jjtlmullins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Henry?
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Aug 05, 2024 -

Coastal Kia responded

Thank you! We appreciate the high rating and compliments for our service team. Please do not hesitate to reach out if you need us. Thanks again!

August 04, 2024

This is my first Kia and my first time using the service department. The wait was a little longer than I hoped but everything went well. More

by megan pratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Coastal Kia responded

We appreciate your patience and helpful feedback. Thank you for the five star rating and gracious comments. We are thrilled to hear your first Kia service visit went smooth. Thank you for choosing Coastal Kia for your automotive service needs.

August 04, 2024

Outstanding dealership. I have been coming here for years and the level of service provided is superior. More

by JJBPGABBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey - Outstanding!
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Aug 05, 2024 -

Coastal Kia responded

Wow! Thank you! We appreciate the five star rating and high marks for our Service Consultants Gary Nelson and Howard Ramsey. We love the feedback including, "outstanding dealership...the level of service provider is superior." We appreciate your service business and are here if you need us.

August 04, 2024

Wonderful service. Easy to make appointment. Convenient hours. Taken care of promptly. Nice waiting area. It was so nice to have a pleasant easy experience. I’m from PA More

by jillemt797
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Coastal Kia responded

We love this! Thank you for going online and sharing your service experience. We appreciate the five star review and amazing comments. We appreciate you. Please do not hesitate to reach out if you need us. Thanks again!

August 04, 2024

Excellent! The service, price and promptness was excellent and unexpected from a dealership. Air is working great! More

by JBRINEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
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Aug 05, 2024 -

Coastal Kia responded

Great news! It is wonderful to hear your air is working great and you are enjoying it. We appreciate the five star service review and high marks for our Service Consultant Marquita Best. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us.

August 04, 2024

Great customer service. They always make sure everything is explained thoroughly. Also ensure service is at a convenient time for you. More

by JJACKS2009
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Kirschner
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Aug 05, 2024 -

Coastal Kia responded

Perfect! Thank you for the five star review. We love the feedback including, "great customer service... ensure service is at a convenient time for you." It was thoughtful of you to rate Gary Nelson and Tony Kirschner in our service department with such high marks. Thank you for choosing Coastal Kia!

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