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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,872 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,872 reviews

August 03, 2024

Good service took less then a hour service tech was good onkyboddue is yodaybgot email advising over due service but it was done More

by HANSEYMOM
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Coastal Kia responded

Thank you for the five star service review and high marks for Sam Weisman. We appreciate the review and gracious comments. Thank you for choosing Coastal Kia!

August 02, 2024

Sam was a great help in making sure my car was in the best shape it could be and that I was taken care of while waiting at the dealership! More

by esn0630
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 05, 2024 -

Coastal Kia responded

Awesome! Our service consultant Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thank you for the high marks for our Service Director John Wigger as well. Please do not hesitate to reach out if you need us. Thanks again!

August 02, 2024

I always feel confident that we will receive excellent service. Customer rep always personable and helpful. More

by LTEAL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Coastal Kia responded

Thank you for the high marks and gracious comments. We appreciate your loyalty and amazing review.

August 01, 2024

They were very friendly and patient with me as it was my first time there! More

by abby050801711
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
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Aug 05, 2024 -

Coastal Kia responded

We are happy to hear your first service visit went well. Thank you for the five star service rating and high marks for our service consultant Darren Gokey. We are here if you need us. Thanks again!

August 01, 2024

Excellent service. And I was surprised how quickly everything got done! Each item was taken care of just like I asked. Thanks! More

by JOHNFRESHWATER88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Coastal Kia responded

Wonderful news! Thank you for the five star service review and high marks for our service consultant team. We love the feedback including, "excellent service... and I was surprised how quickly everything got done!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

August 01, 2024

They work hard to get you the best deal. The staff were friendly and the dealership was clean. More

by elkinsdollie
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Coastal Kia responded

Thank you. We sincerely appreciate the five star sales review and high marks for our Product Specialist Cody Hamilton. Congratulations! Please do not hesitate to reach out if you need us.

August 01, 2024

Great dealership with excellent customer service. My appointment was easy to schedule. The service advisor was both knowledgeable and friendly, and work was completed as promised and on time. I will More

by JPFLACKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the high marks and compliments for our Coastal Kia service department and staff. It was thoughtful of you to go online and rate your recent experience. We are here if you need us.

August 01, 2024

Took car in for oil change inspection tire rotation Trans fluid change and car wash about 3 hrs of work that took about 2.5 hrs they explained everything as usual and the car runs great as usual no problem More

by stoneman1253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 01, 2024 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star service review and high marks for John Wigger and Gary Nelson. We are happy to hear your service visit went as planned and our team exceeded your expectations. We sincerely appreciate you trusting Coastal Kia with your automotive service needs. We are here if you need us.

July 31, 2024

I dread going into this dealership. They try to wring every penny out of you. Their attitude towards women is demeaning More

by daffydiet
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of names
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Aug 01, 2024 -

Coastal Kia responded

We are here to help and discuss your experience. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call.

July 31, 2024

This purchase was our third Kia from Coastal Kia. Their inventory gave us several choices from which to purchase. Showroom was clean and staff was extremely friendly. More

by duffer480
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Isaiah Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 01, 2024 -

Coastal Kia responded

Thank you for the high marks and for your loyalty over the years! We sincerely appreciate the gracious compliments and high marks for Steve Kramer and Isaiah Torres. We strive to deliver a truly exceptional experience to every client during every visit. We are here if you need us. Thanks again!

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