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Coastal Kia

Wilmington, NC

4.8
5,882 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,882 reviews

March 01, 2024

Great service department, so helpful! They even offer concierge service, I didn’t have to find a ride or leave work. More

by DMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 04, 2024 -

Coastal Kia responded

Great news! We are thrilled to hear you were able to take advantage of our complimentary concierge service. Thank you for the five star review and compliments for our staff.

March 01, 2024

My experience at Coastal Kia was a great experience. Everyone who helped me it was wonderful, very knowledgeable and had great customer service. I will continue to be a Kia customer and recommend Kia to More

by chrisingram
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson, Brandon Wright
Mar 01, 2024 -

Coastal Kia responded

Wonderful news! Thank you so much for the high marks and gracious feedback. We sincerely appreciate your loyalty and compliments for our team. Thank you for choosing Coastal Kia!

March 01, 2024

Sam did an excellent job walking me through the process. He made it seamless and easier than I could have asked for. More

by joseph.m.spatola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our Service Consultant Sam Weisman. We appreciate the five star review and gracious feedback. Thank you for choosing Coastal Kia for your automotive service needs.

March 01, 2024

Car was picked up earlier than expected so I got it back sooner than expected. Although I declined to get new tires and a cabin filter it was nice to get info on their condition. More

by okeefde
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jay? Guy who picked up my car
Mar 01, 2024 -

Coastal Kia responded

Thank you! We appreciate the gracious feedback and five star service review. We are thrilled to see you were able to take advantage of our Courtesy Concierge Service. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 29, 2024

I had the pleasure of working with Bob Tomlin, he was very nice and thorough. More

by MANDYSPRINTZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

February 29, 2024

By far the best team on the planet. Would fly to the moon to get my car serviced by these folks.❤️❤️❤️ More

by MMAPLE
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Mar 01, 2024 -

Coastal Kia responded

Wow! Thank you for the amazing service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "by far the best team on the planet." Please don't hesitate to reach out if you need anything. Thanks again!

February 29, 2024

Always helpful. They have serviced my current car for nine years and always keep up with what my car needs. Their service is excellent. More

by TAYLOR412823
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Coastal Kia responded

Thank you! We truly appreciate your loyalty over the year. Thank you for the high marks and gracious comments. We are here if you need anything.

February 29, 2024

Gary Nelson consistently exhibits kindness, provides valuable information, and offers assistance readily. Will definitely recommend Kia to family and friends! More

by ALLENCARMEN221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Nelson
Feb 29, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Gary Nelson! We sincerely appreciate the five star rating and high recommendations. Your gracious review means the world to us. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

February 29, 2024

I had the pleasure of working with Bob Tomlin from Coastal Kia when my car broke down, and I could not have been more impressed with the level of service I received. Bob immediately identified that my More

by COTTLEJAMESNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the amazing testimonial and high marks. It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. We are thrilled to hear Bob exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. We hate to hear your vehicle had issues but are happy to hear we were able to meet your needs. Thank you for choosing Coastal Kia for your automotive service needs!

February 29, 2024

Always very pleased with my interactions with Kia and the service department, especially Sam who was my contact for this visit. More

by MCGINNISDOTTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Feb 29, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We sincerely appreciate the five star review and gracious comments. Please don't hesitate to call us if you need anything. Thanks again!

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