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Coastal Kia

Wilmington, NC

4.8
5,881 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,881 reviews

February 01, 2024

Great service work, quick and perfessional. They helped with a situation and handled it very quick and perfessional. Very please. Thank you, Mr John and Mrs Peggy. Til next time, yall!! Thanks More

by Destonejr75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Peggy Robert's
Feb 02, 2024 -

Coastal Kia responded

Mr. Stone, thank you for taking our call today. We look forward to addressing your concerns. Our Service Director John Wigger will be contacting you to gather more information. Thank you for choosing Coastal Kia!

February 01, 2024

I brought my inoperable vehicle to the service center by way of tow truck, enjoyed some nice snacks and coffee in their comfortable customer lounge and left with my car working just like new! More

by drooskidmore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Coastal Kia responded

Mr. Skidmore, thank you for your patience and helpful feedback. Our Operations Manager Peggy Roberts left you a message to discuss your experience. We can't thank you enough for allowing our sales team to jump in and handle the situation you mentioned. We hope you are enjoying your 2023 Kia Sorento! Please return Mrs. Roberts's call when time permits. Thanks again and we look forward to speaking with you soon.

February 01, 2024

It was super easy to schedule an appointment. When we arrived, I was impressed be the cleanliness of the service area. We were able to get right in for our appointment and we got exactly what we More

by BWPERSY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Coastal Kia responded

Fantastic news! Thank you for the five star service review. It was thoughtful of you to go online and rate your recent service experience. We are thrilled to hear our service team exceeded your expectations. We appreciate the compliments for our facility as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting Coastal Kia with your automotive service needs.

February 01, 2024

Everyone that you encounter is so friendly and helpful. They keep you well informed about your service, how it is going, how long it will take. I wait for my car and enjoy the fact that the facility is so More

by BKimbee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Feb 01, 2024 -

Coastal Kia responded

Wonderful news! We appreciate the five star service review and gracious comments. We are thrilled to hear you were comfortable while you waited during your recent service visit. It was thoughtful of you to share your compliments regarding our facility. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

January 31, 2024

Professional and courteous service; the work was completed on time and was reasonably priced; the only downside is how long it takes to get an appointment More

by ellen179
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 01, 2024 -

Coastal Kia responded

We appreciate your five star review and gracious comments. Thank you for the high marks for Bob Tomlin our Service Consultant as well. We love the feedback including, "professional and courteous service." Thank you for choosing Coastal Kia for your automotive service needs.

January 30, 2024

Everyone was very nice and very helpful. Parker helped me find my car and he was the nicest salesman and was super personable. More

by alissa.brennan
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Parker , Uber Hernandez
Jan 30, 2024 -

Coastal Kia responded

Thank you for the five star review! We are thrilled to hear our Product Specialist, Parker Martin, exceeded your expectations. Congratulations and enjoy! Thank you for choosing Coastal Kia.

January 29, 2024

EV9’s ICCU module was DOA so the vehicle could not be charged. Replacement module would’ve been back ordered putting the brand new EV9 out of service several weeks awaiting arrival of the replacement mod More

by w3gp
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Spencer ?, Uber Hernandez
Jan 30, 2024 -

Coastal Kia responded

Thank you for the five star review and testimonial. We are thrilled to hear our team was able to exceed your expectations. Congratulations! We are here if you need us.

January 29, 2024

Facility is clean. It's "waiter" friendly. It's not too loud. It's spacious. More

by SAYTOYMAKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler
Jan 30, 2024 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled you hear you were comfortable during your recent service visit. It was thoughtful of you to go online and rate your recent experience. Thank you for the high marks and compliments for our facility.

January 29, 2024

My wife usually takes our kia in for services. They were always super friendly and helpful and always let her bring in our dog koga, who both her and him have had their pictures make it into kia's More

by alexwilliams2842
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and thoughtful comments. We love to see Koga during your service visits. Koga is a member of the Coastal Kia family! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

January 29, 2024

The staff at coastal Kia are very kind and courteous. The waiting area and restrooms are always tidy More

by COOAMA1123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 30, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our facility. We sincerely appreciate the high marks and gracious comments. Thank you for choosing Coastal Kia!

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