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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,909 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,909 reviews

January 26, 2023

No complaints about getting service completed here. They meet you at your car when you arrive and escort you back to it after service complete. Sam kept me updated about status of the car. Price is wha More

by DONNAMCCULLOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 27, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and compliments for our Service Consultant Sam Weisman. We love the feedback including, "they meet you at your car when you arrive and escort you back to it after service is complete." Please call us if you need anything. Thank you for trusting Coastal Kia with your automotive service needs.

January 26, 2023

Coastal kia is always easy to work with. Communication is great. Service writers explain everything before doing anything to your vehicle. Also when picking up vehicle explain what was done More

by JOSHUA3067
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Jan 27, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and high marks for our team members. Your gracious testimonial means the world to us. We are thrilled to hear you "love your KIA!" Please call us if you need anything. We are here to help. Thanks again!

January 26, 2023

A very upbeat atmosphere and not particularly pushy staff. Very knowledgeable management and good products. I would feel comfortable dealing with them again More

by Bd28409
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Cody and Brandon were both courteous and helpful
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Jan 27, 2023 -

Coastal Kia responded

Thank you for the review and gracious compliments for Cody and Brandon. We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "very upbeat atmosphere... very knowledgeable management." Thank you for choosing Coastal Kia!

January 26, 2023

Service was quick and efficient, service staff was friendly and helpful! Definitely coming back soon! More

by beryluscious
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Jan 26, 2023 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "service was quick and efficient, service staff was friendly and helpful." We strive to deliver a truly exceptional experience to every client during every visit. We appreciate you taking time to go online and rate your experience. Thank you for the high marks for so many of our team members too. Thank you for choosing Coastal Kia!

January 26, 2023

Steve was quick to Return Call. Friendly and helpful. I am currently living in FL and miss Wilmington KIA More

by MKJWENGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 26, 2023 -

Coastal Kia responded

We miss you too! Thank you for the five star review and high praises for Steve Kramer. We sincerely appreciate you taking time to rate your experience online. Please call us if you need anything. Thanks again!

January 26, 2023

Everyone was so helpful and kind. The dealer was honest and trustworthy. The car I drove was amazing. More

by mj
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gus
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Jan 26, 2023 -

Coastal Kia responded

Perfect! Thank you for the five star review and high praises. It was thoughtful of you to recognize Ever Quezada and Michael Mascavage with such high marks. Thank you for choosing Coastal Kia!

January 26, 2023

My service manager Bob is always helpful, knowledgeable, professional and I know I can trust him! He listened to what I needed and everything was perfect. More

by Cecilia
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Coastal Kia responded

Thank you! Bob Tomlin is a true ambassador for our customer service culture at Coastal Kia! We appreciate the compliments and amazing five star review. We love the feedback including, "he listened to what I needed and everything was perfect." Your high marks and kind words mean the world to us. Thank you for choosing Coastal Kia!

January 25, 2023

Customer service is always great. And Kia is very accommodating while waiting for my car to be serviced. More

by SHANNON01032001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Coastal Kia responded

Thank you for the amazing five star review! We appreciate the five star service review and compliments for our service team. Please call us if you need anything. Thanks again!

January 25, 2023

Steve Kramer was absolutely fantastic to work with. Would highly recommend for your new car purchase More

by Carla.k.welch
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 26, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for our Product Specialist Steve Kramer. It was thoughtful of you to go online and rate your experience. Thank you for choosing Coastal Kia!

January 24, 2023

Good salespeople that are helpful in answering any questions you may have. Vehicle was delivered on time as promised More

by tideruunercb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kendrick progue
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Jan 25, 2023 -

Coastal Kia responded

Thank you for the five star review! We love the feedback including," good salespeople that are helpful in answering any questions." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Thanks again!

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