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Coastal Kia
Wilmington, NC
5,907 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,907 reviews
September 25, 2022
From the moment we stepped on the lot to browse vehicles to the moment we drove the car home, this dealership and its staff (especially my salesperson, Jan and Manager, Pat) have been nothing short of amazi to the moment we drove the car home, this dealership and its staff (especially my salesperson, Jan and Manager, Pat) have been nothing short of amazing! They made the process easy, fun and stress free. I’ve purchased multiple vehicles from dealerships all over and this was by far my best experience! More
by ivy.g.byrd
Verified Customer
September 25, 2022
I am very pleased with Coastal Kia. I have purchased two vehicles from them. A 2021 Sorento and a 2023 Sportage. Unfortunately, both of these vehicles suffer from the same issue. The en I have purchased two vehicles from them. A 2021 Sorento and a 2023 Sportage. Unfortunately, both of these vehicles suffer from the same issue. The engine is very rough under light acceleration and at low speeds. The neighborhood I live in requires that I drive under the very conditions that these vehicles perform the worst. The service department has been unable to find the issue after multiple visits and once told me that there was a factory document that claimed that this is normal for the engine that is in my vehicle. While I am very pleased with Coastal Kia, I will not purchase another Kia and wouldn't recommend this brand to anyone else. More
by DBoyce
September 25, 2022
Kia has been a great place to give my car thr care it need. Thanks need. Thanks More
by BONITAWEBB1
Employees Worked With
September 25, 2022
They did an amazing job! Helped us with our trade in and got me rolling in a KIA K5! Helped us with our trade in and got me rolling in a KIA K5! More
by bakwoodsbarbie08
September 24, 2022
Sedona pulled to the right, ask them to check it out and check the alignment. After driving it back to Topsail. The next day it was pulling again. Carried the van to Holly Ridge, they said the right sid check the alignment. After driving it back to Topsail. The next day it was pulling again. Carried the van to Holly Ridge, they said the right side boot needed replacing, they replaced the boot and aligned my tires. Happy they new how to fix the problem and less expensive than Coastal Kia. More
by Kim Quinn
Employees Worked With
September 24, 2022
Nice service advisers and easy check in process. Great shuttle driver. Beautiful building and clean. Great shuttle driver. Beautiful building and clean. More
by chappell_donna
September 23, 2022
Do as they say. Always courteous. A pleasure to deal with. Plus they always have coffee. Always courteous. A pleasure to deal with. Plus they always have coffee. More
by lganda342011
September 23, 2022
Always feel welcomed. Very nice and helpful employees. I use the concierge service most of the time. Both drivers are very nice. Always satisfied with the work perfo Very nice and helpful employees. I use the concierge service most of the time. Both drivers are very nice. Always satisfied with the work performed. My Kia is a 2017 and nothing but maintenance has been required. I love my Kia Sportage! More
by Mistang70
September 23, 2022
Cause when my car was giving me problems at 415 in the morning and had to be towed to the shop I was told since I didn't have an appointment didn't know when my car would be ready. How was I suppose to kn morning and had to be towed to the shop I was told since I didn't have an appointment didn't know when my car would be ready. How was I suppose to know my car was going to act up that morning. That car is my only way of transportation and the person that I talked to whose name is Gary said not having appointment could take longer to fix More
by bearypookiebear
September 22, 2022
Coastal Kia of Wilmington has experienced personnel in it's Sales, Service and Parts department that are dedicated to satisfying their customers. I have found Coastal Kia to be a well-rounded dealership t it's Sales, Service and Parts department that are dedicated to satisfying their customers. I have found Coastal Kia to be a well-rounded dealership that provides professional friendly service. It is for these reasons that I will be recommending Coastal Kia to others !!! More
by DKNOWLES0
