Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a Review

Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,535 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership
View Awards

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 5,535 reviews

January 04, 2021

Great first experience with Coastal Kia for service. Sam was wonderful. Plan is to continue going back to them as they have earned my business with this first service. More

by RAPPORTMAGAZINE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2021 -

Coastal Kia responded

Fantastic! We are thrilled to hear your first service visit went well and we were able to earn your business and loyalty as well. It was thoughtful of you to mention Sam by name. We think he is 'wonderful" too. Thank you for the review and gracious comments. Please call Sam or any of our team members if you need anything. We are here to help. Thanks again!

January 04, 2021

Pleasant experience with Steve Kramer. He took the time with me to explain my new car features. Also he did not hesitate to give me the best deal on my new Kia Soul. I love it!!! More

by JANELIZ0203
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 04, 2021 -

Coastal Kia responded

Congratulations on the purchase of your new Kia Soul! We sincerely appreciate the five star review and compliments for your Product Specialist Steve Kramer. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

January 02, 2021

Very friendly staff. We would but another Kia from them as we really like the one we got. Everyone made the process a great experience. More

by guyfurfaro
Recommend Dealer
Yes
Employees Worked With
Kelvin Swinson
Report | Print
Jan 04, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for our Coastal Kia team. We love to hear, "very friendly staff... and everyone made the process a great experience." Thank you for choosing Coastal Kia!

December 31, 2020

Thank you for fast and friendly service! Howard is always nice to work with and makes sure all my concerns with my car are fixed. More

by JMCA2008
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Report | Print
Jan 04, 2021 -

Coastal Kia responded

Isn't Howard Ramsey just awesome? His clients love him and we are lucky to have him. Thank you so much for the five star review and gracious comments. We love the feedback including, "fast and friendly service." Please call Howard or another member of our staff if you need anything. We are here to help. Thanks again!

December 31, 2020

The people in the service department were wonderful. They went out of their way to take care of me and my car. They followed up with me to make sure everything was going well with the car, it was, and truly More

by JOZYLEVI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Jan 04, 2021 -

Coastal Kia responded

We sincerely appreciate the five star review and high ratings for our service team. It is wonderful to hear they exceeded your expectations and followed up with you to make sure everything was perfect. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to compliment our shuttle service as well. Thank you for choosing Coastal Kia!

December 31, 2020

Timely and courteous service. Snacks and drinks in the waiting area. I absolutely adore the shuttle driver. They even had the shuttle service on Christmas Eve! Trustworthy group. More

by CECOSTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mr. Kelly, Howard Ramsey
Report | Print
Dec 31, 2020 -

Coastal Kia responded

Wonderful! We sincerely appreciate the gracious comments and high marks. We are thrilled you were able to take advantage of our Courtesy Van Service. We love your feedback including, "timely and courteous service... trustworthy group." Thank you for being an important part of our Coastal Kia family!

December 31, 2020

Fast, helpful service. Waiting area was clean and well supplied with reading material, TV and snacks. Bob kept me updated on how things were going. Very helpful. More

by FLHILLJR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 31, 2020 -

Coastal Kia responded

Thank you for the five star review. Happy New Year! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the gracious comments and high ratings for Bob Tomlin in our service department. We sincerely appreciate your business. Please call us if you need anything. We are here to help. Thanks again!

December 30, 2020

We were happy with the sales team . Friendly team. I made them aware that I already have a leased a kia and they reassured me that by attaining a new 2nd lease My other vehicle wouldn't be burdaned to More

by ESU2557
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
manager
Report | Print
Dec 30, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star sales review and gracious comments. Congratulations on your second Kia purchase! We love the feedback including, "friendly team...very accommodating." We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being an important part of our Coastal Kia family!

December 29, 2020

The customer service is always good. I've worked with Sam every time I've been here and he is always kind and keeps me updated on whatever work is being done to my car. More

by KLG5194
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 29, 2020 -

Coastal Kia responded

Thank you for the five star service review and amazing feedback. We love your loyalty to Sam Weisman and appreciate your business. Please call us if you need anything. We are here to help. Thanks again!

December 29, 2020

Great service from a team that looks out for customers. I am happy with my new tires and previous recall inspection. Thank you very much. More

by WILLIAMCARNOLD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Dec 29, 2020 -

Coastal Kia responded

Thank you so much! We absolutely love the comment, "great service from a team that looks out for customers." It was thoughtful of you to rate your recent service experience online and we appreciate it. Thank you for choosing Coastal Kia!

1
...
349
350
351
...
554