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Coastal Kia

Wilmington, NC

4.8
5,859 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,859 reviews

May 14, 2021

Professional, friendly,efficient and great environment. I was kept informed every step and was not kept waiting. They do a fantastic job. I would recommend them to everyone. More

by ATAP09
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Coastal Kia responded

We love this! Thank you so much. Your wonderful five star review and gracious comments are greatly appreciated. We love the feedback including, "professional, friendly, efficient and great environment." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for trusting our team with your automotive repair needs. Please call us if you need anything. We are here to help. Thanks again!

May 14, 2021

It was good costume service and he really was kind to me thank you very much. I appreciate your time. I will come back again More

by DUNNJANE714
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 14, 2021 -

Coastal Kia responded

You are very welcome. Thank YOU for the wonderful review and kind remarks. It was thoughtful of you to rate our Service Director John Wigger with such high marks. We look forward to seeing you during your next visit. Thank you for choosing Coastal Kia! You are appreciated.

May 13, 2021

Bob was extremely professional and took care of our warranty issue. Allow a little extra time for completion. Overall very happy and recommend their services More

by GREGORYLIGHTCAP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for Bob Tomlin in our service department. We are thrilled to hear he exceeded your expectations. We sincerely appreciate the high recommendations too. Thank you for choosing Coastal Kia!

May 12, 2021

I had a problem with my keys. Problem was quickly reviewed and solved. Excellent Service!!! Wait time was less than 15 minutes. He also changed the batteries and checked to if they worked. More

by LINDADAYE8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 13, 2021 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and share your recent experience. We are thrilled to hear your key problem was handled quickly. We strive to deliver a truly exceptional experience to every client during every visit. You are appreciated. Thanks again!

May 12, 2021

Great service. Howard was very consultative, making certain my concerns were addressed but not overselling me. New to the area and relieved to find a service team I feel that I can trust. Thank you. More

by MILLIGD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 12, 2021 -

Coastal Kia responded

Thank you for this wonderful review! Howard is amazing and it was thoughtful of you to mention him by name. Welcome to the community! We strive to deliver a truly exceptional experience to every client during every visit. We love the feedback including, "Howard was very consultative, making certain my concerns were addressed but not overselling me..." You are appreciated. Please call us if you need anything. We are here to help. Thanks again!

May 12, 2021

Was not forewarned of tire rotation cost, which should have been the job of the service advisor. I am considering taking future service events elsewhere. More

by STEVEANDCONNIEMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 12, 2021 -

Coastal Kia responded

Thank you for the feedback, we are here to help. We need to gather some more information from you. Please call our Service Director John Wigger at 910-408-0100. We look forward to your call. We are here to make things right. Thank you!

May 12, 2021

Alex was great.... No pressure, worked with me over the phone and in person. Would highly recommend anyone purchasing from Coastal. Friendly atmosphere. Very pleased!! More

by jessyadi
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex Houchin
May 12, 2021 -

Coastal Kia responded

Thank you so much for the five star review and compliments for Alex. Your gracious comments are greatly appreciated. Congratulations on your recent purchase. We love the feedback including, "no pressure, worked with me over the phone and in person." Don't forget your first service is complimentary at 5000 miles. We sincerely appreciate your business. Welcome to the Coastal Kia family!

May 12, 2021

really went out of their way to ensure my first car buying experience was rememberable and easy process from picking Out the right car to making sure my budget wasnt exceeded More

by brdmholley
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2021 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star DealerRater review and gracious comments. Congratulations on your recent purchase. It was thoughtful of you to rate Steve Kramer and Michael Mascavage with such high marks. We love the feedback including, "easy process from picking out the right car to making sure my budget wasn't exceeded." Welcome to the Coastal Kia family! We look forward to seeing you during your complimentary service at 5000 miles. Enjoy!

May 11, 2021

Brandon was very knowledgeable on all the features of the Sorento. Any questions we asked he was able to answer. He made the experience enjoyable and fun. Customer service throughout the dealership was out More

by SKUHN77
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest, Brandon Wright
May 12, 2021 -

Coastal Kia responded

Fantastic! We are thrilled you had a great experience with Brandon. Congratulations on the purchase of your new Kia Sorento! We are excited to hear you have fallen in love with your new Kia. Thank you for the high recommendations too. Thank you for rating Brandon Wright and Tyler Desmarest with such high marks. We strive to deliver a truly exceptional experience to every client during every visit. Welcome to the Coastal Kia family!

May 11, 2021

I went to Coastal Kia just to see what “could” happen. 3 hours later I’m driving off in my new car!! It was great. Jason stone was absolutely the best salesman I have ever worked with. Honest, didn’t blo More

by NC5NE5
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez, Jason Stone, Tyler Desmarest
May 11, 2021 -

Coastal Kia responded

Fantastic! Thank you for the amazing testimonial and gracious comments. We sincerely appreciate the five star review and high marks for Uber Hernandez, Jason Stone and Tyler Desmarest. Welcome to the Coastal Kia family! We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help. Enjoy!

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