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Coastal Kia

Wilmington, NC

4.8
4,555 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 4,555 reviews

November 17, 2019

Wow! Steve was the best. This man worked hard on getting us in our comfy budget amount. We would ask all of our friends to go to coastal Kia. The best! Thank you all. And financing couldn’t have been easier More

by Yurchick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve ...and in financing too!
Nov 18, 2019 -

Coastal Kia responded

Thank you Mary and Sheri for the amazing five star review. It was extremely thoughtful of you to mention Steve by name. We love that our team was able to meet your budget and we exceed your expectations. Welcome to the Coastal Kia Family! Thank you describing our team as good listeners. We are here to help. Thanks again.

November 17, 2019

Outstanding Customer service is outstanding. Sam is great! Will continue service here. Good customer service is rare but Coastal Kia, especially Sam, went ab More

by Becky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam ?
Nov 18, 2019 -

Coastal Kia responded

Thank you so much for the five star service review! We think Sam is great too. It was extremely thoughtful of you to mention Sam by name in your review. We love the comment, "was refreshing to see such good customer service still exists". We pride ourselves on treating our clients the way we want to be treated. We strive to deliver a "truly exceptional experience" to every client during every visit. Thank you for choosing Coastal Kia!

November 17, 2019

Easy buying It was quick and the easiest I've ever gotten in and out of a dealership,Jake and the staff were knowledgeable and made me comfortable about going in More

by DTNVEGAS1968
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jake
Nov 18, 2019 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Thank you for the amazing review and kudos for Jake in our sales department. We appreciate the recommendations. Don't forget we offer: *first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help!

November 17, 2019

This is my second time doing business with Kia I dealt with Jason Stone& Haywood Great Customer Service honest and reliable to their word I'm a customer for life Thank you for all your hard work Amazing G More

by Rebecca19681210
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam from service
Nov 18, 2019 -

Coastal Kia responded

Thank you so much for the five star review and kudos for Jason and Haywood. We love your loyalty and passion about our product and our staff. You are a very important part of our Coastal Kia Family! Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. We are the home of the "truly exceptional experience". Thanks again and please don't hesitate to call us if you need anything.

November 17, 2019

Excellent!! We want to thank Pat Koballa, Kelvin Swinson and the whole finance team for their hard work. They went above and beyond!!! The best car buying experi More

by KARILAKEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
Nov 18, 2019 -

Coastal Kia responded

Fantastic! Thank you for the wonderful five star review and kudos for Pat Koballa and Kelvin Swinson. We love they exceeded your expectations. Thank you for the amazing comment, " best car buying experience ever". Welcome to the Coastal Kia Family! We look forward to seeing you during your first free service at 5000 miles. Please call us if you need anything. Thanks again.

November 16, 2019

Service Steve, was very helpful and informative. He represented the dealership and the the service department very well. Waiting in the service area was a p More

by RUSHALLEY2001
Friendliness
Recommend Dealer
Yes
Employees Worked With
Steve
Nov 18, 2019 -

Coastal Kia responded

Thank you for the great review and awesome feedback. We are thrilled to hear you had a great experience with our sales staff. It is wonderful to hear you enjoyed our VIP Lounge Experience in service too. Don't forget we offer a Service Concierge that will pick up your vehicle and deliver it back to you once the service and courtesy car wash are complete. Thank you for choosing Coastal Kia!

November 15, 2019

Jason Stone (Sales Person) and Haywood (Finance) I really loved my experience with Jason Stone as my sales person, he was so delightful to deal with, and very helpful asking me questions about what i More

by Ben Blackburn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Haywood McDonald
Nov 15, 2019 -

Coastal Kia responded

Mr. Blackburn, thank you so much for the five star review and amazing comments. It was extremely thoughtful of you to mention Jason Stone and Haywood McDonald by name. Congratulations on the purchase of your new Kia Soul. You will absolutely love it! Don't forget we offer: *first service is complimentary at 5000 miles *Concierge Service that will pick up your vehicle and deliver it back to you * Complimentary Car Wash after each service *Free loaner rentals by appointment *VIP Customer Lounge Experience with complimentary drinks and snacks and much more.... Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

November 15, 2019

Good experience. Will continue to use the Coastal Kia. The Coastal Kia service center is thorough, efficient,, knowledgeable and courteous. My daughter lives in Wilmington but i (Dad) live 4 hours away. Th More

by RWIGGS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam
Nov 15, 2019 -

Coastal Kia responded

Thank you for the wonderful five star review and kudos for Sam Weisman in our service department. We love that you trust us and feel good about your daughter servicing with us locally with you 4 hours away. We appreciate that. We are happy to provide the "great peace of mind" you deserve. Please have your daughter call us if she needs us. We can pick up her vehicle and take it back to her if requested. Thank you for being an important part of our Coastal Kia Family!

November 15, 2019

Service Very nice service. Bob Tomlin was great and a big help. I already told some of my friends. To go to Kia for any repairs. Very good and thanks More

by SAMIRMODY
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
Nov 16, 2019 -

Coastal Kia responded

Thank you for the wonderful review and gracious recommendations. Bob is awesome and everyone loves working with him. Our Service Concierge can pick up your vehicle and drop it back off next time if you prefer. Thank you for choosing Coastal Kia!

November 15, 2019

Best Service Department The service team is always friendly and courteous! I would not go anywhere else for the service on my 2016 KIA Sorento. Best service department I have More

by DANDCREID
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nov 16, 2019 -

Coastal Kia responded

Awesome! Thank you for the wonderful review and gracious comments. We love being called “the best”. We strive to deliver a truly exceptional experience during every visit. Thank you for choosing Coastal Kia!

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