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Coastal Kia

Wilmington, NC

4.8
5,534 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,534 reviews

November 30, 2020

Had an issue with our Sorento not moving out of Park that just happened out of the blue. Dropped it off at the Service Department and they had us back in good working order that day. Thanks Bob and the tec More

by Edwards20
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review and kudos for Bob Tomlin and our service team. Your wonderful review has been shared with Bob and our entire service crew. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

November 29, 2020

Saw ad on TV and went to see what cars they had and what kind of a deal they could offer. Was told they had no 2020 vehicles left with the pricing as advertised on TV. Next thing I knew I was the owner of a More

by HADRESING
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Nov 30, 2020 -

Coastal Kia responded

Congratulations on the purchase of your 2021 Kia Forte! Welcome to the Coastal Kia family! We sincerely appreciate your wonderful review, gracious comments and high marks for John Wallace, Mike Mascavage and our entire team. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

November 27, 2020

Process was simple and quick. Car is a dream. Kia continues to amaze with their style and service. I will continue to be a loyal Kia buyer. More

by ANDYSLEET
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Stone, Howard Ramsey
Nov 30, 2020 -

Coastal Kia responded

We love this! Thank you so much for the five star review. Congratulations on your recent purchase. We can not thank you enough for your business and loyalty to Coastal Kia and to the Kia brand as well. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

November 27, 2020

Have been using this dealership for service of our two KIAs for last 8 years. Always friendly and knowledgeable. Treat me like I am really the customer and they appreciate my business. Highly recommend. More

by Les
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

Thank you so much for the wonderful review and your business over the past 8 years! We truly do, "appreciate your business", and your unwavering loyalty. Thank you for being such an important part of our Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

November 26, 2020

Super salesman. Great service! No pressure . Went in for vehicle problem came out with a brand new vehicle. Same model, same color. Would do it all over again.Next vehicle purchase will be with the same sa More

by hotflashcindy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Nov 30, 2020 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase from Jason Dodd and our team at Coastal Kia! Thank you for the five star review and gracious comments. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again! Welcome to the Coastal Kia Family!

November 26, 2020

Creating my appointment for service online was very easy and fast. When I arrived for my service appointment I was greeted at my car by the service technician. I was kept informed and updated regularly whil More

by TONYA B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and amazing testimonial. We love you being such an awesome ambassador for our service department. It was thoughtful of you to go online and share your experience. You are an important part of our Coastal Kia family and we appreciate you! Please call us if you need anything. Thanks again and we hope to see you again soon!

November 26, 2020

My visit was stress free. Jason G did a wonderful job. I would come back sure. I'M trying to talk my wife into buying a Kia More

by FUJ1GIN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace, Howard Ramsey
Nov 30, 2020 -

Coastal Kia responded

Great! Thank you for the five star review and compliments for Jason G and our team. We love the comments including, "my visit was stree free...I would come back for sure." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for the high marks and gracious comments. We look forward to seeing you again soon.

November 26, 2020

Best place to buy a vehicle! From start to finish! I like going here mainly because I'm treated as a person and not a sale quota! It's always an enjoyable experience with Coastal Kia! Everyone makes you feel More

by kmorgan0692
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Nov 30, 2020 -

Coastal Kia responded

Thank you! We love to hear you "always have an enjoyable experience with Coastal Kia!" We sincerely appreciate the five star review and kudos for Steve Kramer and our sales team. Congratulations on your recent purchase. Please call us if you need anything. We are here to help.

November 25, 2020

It was easy to get to. It was nice and clean inside. And everyone was nice. A very welcoming atmosphere. Go check out Coastal Kia for tour next Kia More

by RIDDICK.MEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

Wow! Thank you for wonderful review and gracious compliments. We appreciate the high recommendations too. It was thoughtful of you to rate your experience with Steve Kramer. He is a true asset to our team and we are lucky to have him. Thank you for choosing Coastal Kia!

November 25, 2020

Brandon & Mike were awesome and so helpful. Definitely will recommend to friends! Great customer service and I love my new vehicle so much! Thankful they worked with me! More

by amber
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brandon
Nov 30, 2020 -

Coastal Kia responded

Thank you for the five star review and compliments for Brandon Wright and Mike Mascavage. It was thoughtful of you to go online and share your experience. Congratulations on your recent purchase and welcome to the Coastal Kia family! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thanks again!

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