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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,479 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,479 reviews

October 17, 2020

Everyone at this dealership is always friendly and happy to help! Bob has been the one to help me each time I have my car serviced and he is great! More

by E.OWEN16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and compliments for Bob Tomlin in our service department. It was thoughtful of you to go online and share your service experience. We love the feedback including, "everyone at this dealership is always friendly and happy to help!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

October 17, 2020

My wife and I went in looking for a dependable car. Dang Nguyen showed us around and took us on a test drive of a 2020 Forte EX. It was insane how beautiful this car was. Flash forward a brief time and we p More

by greg46morgan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Don Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
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Oct 19, 2020 -

Coastal Kia responded

Congratulations! Thank you for the five star review for Don and our team at Coastal Kia! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia family!

October 16, 2020

I had the great pleasure of working with Kelvin Swinson and he was amazing. He was the opposite of every other car salesman i hve worked with. Not pushy and his main concern was with us loving our new vehi More

by Tennisgirl2001
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
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Oct 16, 2020 -

Coastal Kia responded

Congratulations! Thank you for the five star review and gracious comments. It was thoughtful of you to mention Kelvin Swinson by name. We are thrilled to hear he exceeded your expectations and delivered, "five star service!" We sincerely appreciate the feedback.Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more.

October 16, 2020

Coastal Kia service department has always provided very friendly and quality care. I have worked with most all of the guys in the service department over the years and appreciate their knowledge and input. More

by MTCECU
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 19, 2020 -

Coastal Kia responded

Thank you for your loyalty and amazing five star service review. It was kind of you to go online and share your service experience. We appreciate you! Please call us if you need anything. We are here to help. Thanks again!

October 16, 2020

Great service, knowledgeable staff and quick response. The service team here is top notch,friendly and go out of their way to satisfy your needs as a customer. More

by BASSMAN28.GT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think his name was Jeff.
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Oct 19, 2020 -

Coastal Kia responded

Thank you for the feedback. After diagnosing your concern we honored your request not to move forward with the repair. The diagnostic fee discussed during write up was charged. Our Service Director John Wigger is trying to reach you via phone to discuss your experience in detail. We are here to help. Please call John Wigger at 910-408-1000. We look forward to your call. Thank you!

Oct 19, 2020 -

BASSMAN28.GT responded

Update: Kia service department was quick to respond and issue was taken care of in a quick manner. John Wigger was a true professional and very knowledgeable with service issues. Thankyou again for the great service. We own 3 Kias so this gives me confidence in future dealings with Kia service.

October 16, 2020

Buyer a new car there was a pleasant and quick experience. I would recommend Ed or Kelvin as salesmen. We would buy another car there. More

by PERDUE4
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eddie, Kelvin Swinson
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Oct 19, 2020 -

Coastal Kia responded

We sincerely appreciate the five star review for Ed, Kelvin and our Coastal Kia team. Congratulations on your new Kia purchase! Welcome to the family. We are thrilled to hear your purchase experience was, "pleasant and quick..." Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more.

October 15, 2020

timely service. Sam very professional. Great experience. Customer Service area is safe and clean. I would recommend Coastal Kia to friends. They are the best. More

by RONNIEVASQNEG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2020 -

Coastal Kia responded

Thank you for the great service review, awesome feedback and kudos for Sam. We are thrilled to hear you had a great service experience. Please call us if you need anything. We are here to help. Thanks again!

October 15, 2020

Fast service and a free wash! Thank you for your continued service and support! I bought my Kia in 2019 and will be back when I am ready to get a new car! More

by amyannetteporter
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 16, 2020 -

Coastal Kia responded

Wonderful! Thank you for your continued loyalty. We are thrilled to hear you had a great experience and were able to enjoy our complimentary car wash. Great to hear you are enjoying your 2019 Kia. Please call us if you need anything. We are here to help. Thanks again.

October 14, 2020

I only take my vehicle to Coastal Kia for service. They are excellent to work with. I have purchased two vehicles from Coastal Kia so far and I'm sure my next vehicle will come from there as well. More

by CRYSTALD0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 14, 2020 -

Coastal Kia responded

Thank you so much for your loyalty! We sincerely appreciate the five star review and gracious comments. It is wonderful to hear we have earned your trust and you find our team to be, "excellent to work with." Thanks again for the thoughtful review. Please call us if you need anything. We are here to help.

October 14, 2020

I will ONLY take my Kia Soul to Coastal Kia. The service is spectacular and the attention to detail is amazing. Sam is the best! More

by KENT13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 14, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review, amazing feedback and compliments for Sam Weisman. We think "Sam is the best!" too. Your gracious review has been shared with Sam and our entire team. Thank you for your loyalty and high praise. Please call us if you need anything. We are here to help. Thanks again.

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