Back

Coastal Kia

Wilmington, NC

4.8
4,554 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
Contact Dealership

6115 Market St

Wilmington, NC

28405

Directions

By Type

Showing 4,554 reviews

October 15, 2019

Professional I felt like Nigel was very good at doing his job. He was able to answer any questions that I had about the cars, and was able to help me find somethin More

by BLUENINJA000
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nigel (don’t know last name)
Oct 16, 2019 -

Coastal Kia responded

We could not agree more. Nigel does a fantastic job and we are lucky to have him on our team. It is wonderful to hear we were able to exceed your expectations during your "first time car shopping experience". Welcome to the Coastal Kia Family! Please call us if you need anything. We are here to help.

October 15, 2019

First service Everything was wonderful! Service was completed in a timely manner and the staff was radiating with kindness. I will definitely be back for my next se More

by AMUZIKLUVER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sam
Oct 15, 2019 -

Coastal Kia responded

Fantastic! We are thrilled your first service visit went so well. Thank you for the five star review. We love the comment, "the staff was radiating with kindness". Awesome !It is wonderful to hear we exceeded your expectations. We strive to treat our clients the way we wish to be treated. Thank you for choosing Coastal Kia!

October 15, 2019

Warning Light Service Rep explained tire pressure was low... tires were inflated properly and I got a free car wash at no cost to me for the service!! More

by MADDERMAX
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2019 -

Coastal Kia responded

Yea ! Thank you for the five star service review. We are happy to hear you were able to take advantage of our Courtesy Car Wash Program. We know there are dozens of local service centers to choose from in our community. Thank you for choosing Coastal Kia! We are the home of the "truly exceptional experience".

October 14, 2019

great experience I called Sam to schedule my appt and was scheduled that same week - sooner rather than weeks later. Sam is always polite and efficient I had my c More

by bobonlc58
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
sam
Oct 15, 2019 -

Coastal Kia responded

We realize every day how amazing Sam is. Thank you for recognizing his efforts. It was thoughtful of you to go online and give us such an amazing five star review. Thank you for that and thank you for mentioning Sam by name. We are thrilled we were able to exceed your expectations. Thank you for choosing Coastal Kia!

October 14, 2019

Great service department They really care about their customer's time and don't try to force services you don't need on you, but make recommendations as needed More

by stilljones
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin, Sam Weisman, Bob-shuttle driver
Oct 15, 2019 -

Coastal Kia responded

Awesome! Thank you for the five star service review. We appreciate you recognizing our efforts in respecting our client's time and needs. We realize there are dozens of local repair facilities to chose from. We want to thank you for choosing our Kia Factory Trained Service Consultants and Technicians. We are thrilled we have earned your business and we will not let you down. We look forward to seeing you during your next visit. Thanks again.

October 13, 2019

Recall repairs Great service, fast and friendly. Went above and beyond exceeding my expectations to make sure my vehicle was taken care of. The shuttle service was a More

by RENEE8987
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Oct 13, 2019 -

Coastal Kia responded

We love this! Thank you so much for the review. It was thoughtful of you to mention our shuttle service and it’s driver Bob. We are humbled by your comment “great job guys,way to do business”. Thank you for being such an important part of our Coastal Kia Family.

October 13, 2019

Simple Most of the deal was done on the phone so we only had to finish the paperwork while there. Although that's time consuming it's necessary. More

by BIKERCHIC51
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason, Michael
Oct 13, 2019 -

Coastal Kia responded

Congratulations on your recent purchase. Thank you for the five star review. We are thrilled you found our process accommodating. Welcome to the Coastal Kia Family!

October 13, 2019

10/12/2019 They are very friendly, listen to my questions and let me know everything that was done on each visit. Always keep me informed of recommended servic More

by BETSYB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
Oct 13, 2019 -

Coastal Kia responded

Fantastic! It was thoughtful of you to go online and share your thoughts. We appreciate the five star service review so much. Please call us if you need anything. We are here to help.

October 13, 2019

Perfect Car for 17 Year Old! Tyler worked really hard to find a car that would best fit my price range, and still satisfy my 17 year old! My son and I were so amazed at how easy i More

by LTFUSSELL11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tyler and a really nice fellow in accounting
Oct 14, 2019 -

Coastal Kia responded

You are very welcome! Congratulations to you and your son on the purchase of your 2015 Kia Rio! We know he will love it. Your wonderful five star review and gracious comments are truly appreciated. We are thrilled we were able to exceed your expectations regarding your car payment, financing options and buying experience. Welcome to the Coastal Kia Family! We are here to serve. Thanks again.

October 13, 2019

Great Service From the time we were greeted by service rep, Sam, until we departed the service department, we felt our car was in good hands and that the service ne More

by LTEAL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Weisman, Service Rep
Oct 13, 2019 -

Coastal Kia responded

Wonderful! We are thrilled we earned your trust and met your expectations. Sam is a true ambassador of how customer service should be delivered. Thank you for your business and thank you for choosing Coastal Kia.

...
364
...