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Coastal Kia

Wilmington, NC

Overview
Employees
Reviews
Vehicles
4.8
5,481 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,481 reviews

June 20, 2020

Dedicated to customer satisfaction. We kept in contact for over 8 months and helped guide me even though I was unintentionally being difficult. Thank you More

by bruskie23
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
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Jun 22, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and gracious comments. We are thrilled to hear our team was patient with you and we were able to exceed your expectations. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help.

June 20, 2020

Highly impressed with how they corrected a wrong that they were under no obligation to do. They truly do care about their customers. I am on my third Sorento with this dealership. Tyler, in finance got m More

by GYPSY81165
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 22, 2020 -

Coastal Kia responded

Congratulations on your THIRD Kia Sorento purchase! Wow! We truly appreciate your loyalty to Coastal Kia and to the Kia brand as well. It was thoughtful of you to mention Tyler, Uber and Sam in your review. We strive to deliver a truly exceptional experience to every client during every visit. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 19, 2020

Great service all around This is a great place to have your car serviced. The staff was great in the service dept. Thank you for all that you do. More

by BIGJOHNB161
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Jun 19, 2020 -

Coastal Kia responded

Thank you for the five star service review and wonderful comments. We love the feedback including the comment, "this is a great place to have your car serviced." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help.

June 19, 2020

overall good experience love my new Kia Sorento!!! Brandon was very easy to work with and everyone in dealership was very nice/friendly and there was a good vibe. More

by SSMOODY1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : My salesman's name was Brandon
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Jun 19, 2020 -

Coastal Kia responded

Thank you for the wonderful review and amazing comments. Congratulations on your recent Kia Sorento purchase from Coastal Kia! It was thoughtful of you to mention Brandon by name. Your amazing review and gracious comments have been shared with Brandon and our entire team. We look forward to seeing you during your complimentary service at 5000 miles. Please call us if you need anything. We are here to help!

June 19, 2020

Steve made it quick and easy to get me into an affordable car, hassle free, no staying all day for a car. He made it so easy to purchase a car! More

by Nichell
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 19, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and kudos for your Product Specialist Steve Kramer. We love the feedback including the comment, "he made it so easy to purchase a car!" Your gracious comments have been shared with Steve and our entire sales team. Please remember your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 18, 2020

Always have the best customer service at Coastal Kia! Love the friendly atmosphere. My Sorento has been one of my favorite cars and runs amazing thanks to the excellent customer service! Thanks! Lynd More

by GOLFERGIRL5214
Recommend Dealer
Yes
Employees Worked With
None, Howard Ramsey
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Jun 19, 2020 -

Coastal Kia responded

Thank you Ms. Smith for the five star review and wonderful comments. We love to hear, "always have the best customer service at Coastal Kia!" We are thrilled you hear you love your Kia Sorento and that it has been a great fit for you and your family. Please call us if you need anything. We are here to help.

June 18, 2020

Jason and John were great to work with. I’m very pleased with the whole proceeds and the deal we arrived at. I love my new Sorento! More

by SWHITE81
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, John Wallace
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Jun 19, 2020 -

Coastal Kia responded

Aren't Jason and John just amazing? We are lucky to have them on our team. Thank you so much for the five star review and kudos for Jason and John. We strive to deliver a truly exceptional experience to every client during every visit. Congratulations on the purchase of your new Kia Sorento from Coastal Kia! Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 17, 2020

The dealership was very helpful. John asked me what my ideal situation was and then he made it happen. All the staff were very nice and approachable. More

by Christina
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Congratulations on your recent purchase from Coastal Kia! Thank you for the amazing review and five star rating for John Wallace and our sales team. It was thoughtful of you to go online, we sincerely appreciate it. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

June 17, 2020

Coastal Kia service center is great. The staff is efficient, professional, and friendly. There are never any surprises. You are given a time your vehicle will be ready and they meet that deadline e More

by ATAP09
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review for our Coastal Kia Service Team! It was thoughtful of you to go online and rate your experience. We sincerely appreciate the gracious comments and love hearing you say,"the staff is efficient, professional and friendly." Our goal is to provide a truly exceptional experience to every guest during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

June 16, 2020

Yes as always great ! Service and fast. They always care . Love the waiting area it's always clean and neat. Can even do computer work. It's very nice. ! More

by joanna
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 17, 2020 -

Coastal Kia responded

Thank you for the five star service review for our team at Coastal Kia! We are thrilled to hear you were able to enjoy our customer lounge experience during your recent visit. We strive to make each and every guest comfortable while they wait. It is wonderful to hear we continue to exceed your expectations. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

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