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Coastal Kia

Wilmington, NC

4.8
5,507 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,507 reviews

June 01, 2020

THEY ARE AWESOME! BEST PLACE BY FAR!!! THEY WILL MAKE YOU FEEL LIKE FAMILY AND EVERYONE IS ALWAYS SUPER HAPPY AND FRIENDLY! I WILL BE BACK TO BUY ANOTHER CAR FROM THEM More

by jkauf
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 01, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star review and gracious comments. We love the comment, "they will make you feel like family and everyone is always super happy and friendly!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 30, 2020

Howard was so nice courteous and helpful during my service visit. He kept checking on me and updating me. Very personable man and is an asset to KIA More

by SUZIEQUE2525
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Jun 01, 2020 -

Coastal Kia responded

Howard is amazing and it was very thoughtful of you to recognize him by name. Thank you for the five star service review. We could not agree more. Howard Ramsey is an asset to Coastal Kia and we are thankful for him everyday. Your gracious comments have been shared with Howard and our entire staff. Please call us if you need anything. We are here to help.

May 29, 2020

Premier service auto was taken upon arrival service was completed in 45 minutes the auto was cleaned inside and out and I was on my way. they have an outside waiting More

by CHARLESBURNETT9
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 29, 2020 -

Coastal Kia responded

Thank you for the five star service review and for recognizing our efforts to provide a comfortable safe environment for our clients and our staff. We are thrilled to hear you were able to enjoy our Customer Service Inside/Outside Experience as well as our Courtesy Car Wash Service. We strive to exceed your expectations during every visit. Thank you for servicing with a local small business. We are here if you need anything. Thanks again from our entire staff at Coastal Kia!

May 29, 2020

They were great to work with. Very friendly and went over and beyond with customer service. Even offered to deliver our car to our home! More

by LORI.FARGO
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben smith
May 29, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star service review for our team at Coastal Kia! It was thoughtful of you to go online and share your thoughts. We love the comments, "very friendly and went over and beyond with customer service...even offered to deliver our car to our home!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

May 28, 2020

All of the staff was great to work with. Howard was excellent to work with and took wonderful care of my vehicle and me. The service was completed very well and in a timely manner. I would definitely More

by JCG
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 29, 2020 -

Coastal Kia responded

Thank you for the five star service review and kudos for Howard Ramsey. Howard is amazing, his clients love him and we are lucky to have him on our team. We appreciate the gracious comments and high recommendations. Thank you for choosing Coastal Kia!

May 28, 2020

Would make the drive again for future services. Great team I had purchased my Kia in CA, and driven across to NC. I had a choice between going to a dealership in Myrtle Beach (closer to me) , and the Wilmingt More

by SOCAL.RENEE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
May 29, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star service review and kudos for Howard Ramsey. We can not thank you enough for the five star review and loyalty. We sincerely appreciate you choosing Coastal Kia as your automotive dealer. Our goal each and every day is to deliver a truly exceptional experience to every client during every visit. You are appreciated! Please call us if you need anything! We are here to help.

May 28, 2020

Once again Costal Kia was awesome. Kelvin helped us again to find exactaly what we were looking for for just the right price. Definitely customers for life! More

by OURSCULLYFAM
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin Swinson
May 29, 2020 -

Coastal Kia responded

"Definitely customers for life!" We love it! Thank you for the five star review and gracious comments. We appreciate you mentioning Kelvin by name and are truly humbled by your loyalty and grace. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Thank you for being such an important part of our Coastal Kia Family! Please call us if you need anything. We are here to help. Thanks again!

May 27, 2020

My first experience ever buying a new car. I can't imagine any dealership being more efficient than this one. I was very satisfied and would highly recommend. More

by BEVERLY.HUNTSBERRY
Recommend Dealer
Yes
Employees Worked With
Uber Hernandez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Jun 01, 2020 -

Coastal Kia responded

We love it! Thank you for the five star review and for recognizing our efficiency efforts. We appreciate the high recommendations too. It was thoughtful of you to go online and rate your experience. Thank you for choosing Coastal Kia!

May 27, 2020

This dealership was very nice to work with and the staff were polite and friendly. Our sales guy John was understanding and worked with is ever step of the way. I would recommend this dealership to everyone More

by DCSCARROW777
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Jun 01, 2020 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and amazing feedback. It was thoughtful of you to recognize John by name. Congratulations on your recent purchase from Coastal Kia! Your testimonial means the world to us. Don't forget your first service is complimentary at 5000 miles. Our complimentary services also include: *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service *Complimentary Approved Anti- Covid-19 interior spray and much more. Welcome to the Coastal Kia Family. Please call us if you need anything. We are here to help. Thanks again!

May 27, 2020

Excellent group of people, they are always professional, kind and helpful. They make the experience stress free! Thanks so much guys I look forward to my next maintenance visit! More

by S_WILCHER
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
May 27, 2020 -

Coastal Kia responded

We love that you service experience is always, "stress free!" Thank you for the five star service review and warm comments. We sincerely appreciate your business. Thank you for choosing our service department for your automotive needs. Please call us if you need anything, we are here to help.

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