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Coastal Kia
Wilmington, NC
5,506 Reviews
- Coastal Kia - Customer Service is our #1 Priority!
- We’re Locally Owned and Operated! Your money stays right here in the community!
- Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes
- Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!!
- We support many local civic, church and school organizations!
- A+ Better Business Bureau rating!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 5,506 reviews
May 22, 2020
I recently purchased a 2020 Kia Sorento from the dealership, the staff were courteous and very professional, I believe John Wallace was the dealer that sold me my vehicle, I am very impressed with t dealership, the staff were courteous and very professional, I believe John Wallace was the dealer that sold me my vehicle, I am very impressed with the dealership and it's staff, would definitely recommend to other's. More
by M.RC83
Verified CustomerEmployees Worked With
John Wallace, Howard Ramsey
May 21, 2020
Fantastic experience. Blows all other dealers I have experienced out of the water. I have had unresolved issues with my Kia since I purchased it. Then I went to coastal Kia and they resolved the iss experienced out of the water. I have had unresolved issues with my Kia since I purchased it. Then I went to coastal Kia and they resolved the issues, giving me a loaner vehicle whilst they did. I really can’t fault them; very professional, they exceeded all my expectations. I only wish I had gone there first. More
by BEN.GOODWIN103
Employees Worked With
May 21, 2020
John & Mike at Coastal Kia were wonderful to work with! John allowed us to test drive the vehicles we were interested in and actively helped us make our decision with the 2020 Sportage. He was patient with John allowed us to test drive the vehicles we were interested in and actively helped us make our decision with the 2020 Sportage. He was patient with us during the decision making process & we left feeling happy & like we got a great deal. We would recommend Coastal Kia to everyone! More
by Muse.shayna
May 20, 2020
Great experience but The only complaint we have is how many times yall hit our credit report. I walked in with a prequalified letter from Capital One and I handed it to o The only complaint we have is how many times yall hit our credit report. I walked in with a prequalified letter from Capital One and I handed it to our sales person. He was great but when we gave him our information to "enter it in to your system" it immediately hit our credit report and I believe you hit my husbands report 7 times and mine 3. We were told by Capital One to hand you the letter we had with the pre-approval number on it and that is all we needed. Being very conscious of our report since we just purchased a house your practice destroyed our credit for up to 2 years by doing that many hard pulls. If we didn't love the truck we would have walked away. The sales guy said they wouldn't pull the credit but only from Capital One but that was incorrect. Going forward we will secure our financing before coming to your dealership if we purchase again and come in with a check. More
by MISTYFRAAM
Employees Worked With
May 20, 2020
Everyone was so nice and just wanted me to be happy in the car I was buy. I really appreciate them for putting in so much effort to make sure I drove off in the car I wanted. the car I was buy. I really appreciate them for putting in so much effort to make sure I drove off in the car I wanted. More
by THERONIKAWHITEHEAD
Employees Worked With
Adam Gonzalez, Kevin West
May 20, 2020
Sales This is my second purchase from Coastal Kia. Have used the service department for the past 3 years. Sales teams have always been friendly, knowledge This is my second purchase from Coastal Kia. Have used the service department for the past 3 years. Sales teams have always been friendly, knowledgeable, and professional. Even during the current COVID19 situation, I was treated professionally and safely. Never any undue pressure to purchase. Jason Stone whom I dealt with for my transaction was straight forward with financial options on both my trade and new purchase. Didn't have to spend hours in negotiations. Final paper work with the finance manager was also professional and easy. Kia, presently has good purchasing options. Regardless if you purchase or not, you will be respected and treated fairly. More
by NIKI28BG
May 19, 2020
Very interested in customer satisfaction and meeting customer needs. Willing to go the extra mile to insure the car buying experience is a pleasant one. customer needs. Willing to go the extra mile to insure the car buying experience is a pleasant one. More
by Burgawbyrdman
May 19, 2020
Thanks to Kelvin and Mike (Financing) I was able to help my step daughter get a dependable used car. Thanks again for all your help my step daughter get a dependable used car. Thanks again for all your help More
by MISSKITTY.DB64
May 18, 2020
Great people, courteous and professional, while no unnecessary sell-ups on service. Always honest and considerate. A great place to do business! Thanks for your customer care! unnecessary sell-ups on service. Always honest and considerate. A great place to do business! Thanks for your customer care! More
by DOERFLERSNC
Employees Worked With
May 18, 2020
Bad sales experience We were help captive for four hours and finally gave in and bought a car just to get out of there. Deceiving pricing- we were charged $1995 for mud f We were help captive for four hours and finally gave in and bought a car just to get out of there. Deceiving pricing- we were charged $1995 for mud flaps and dealer prep. More
by DU4GIGI
