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Coastal Kia

Wilmington, NC

4.8
5,573 Reviews
- Coastal Kia - Customer Service is our #1 Priority! - We’re Locally Owned and Operated! Your money stays right here in the community! - Concierge Service - Local Pick-Up and return of your vehicle within Wilmington Zip Codes - Pat Koballa, Owner, has been part of the Automotive Community in Wilmington since 1994 and will be in the dealership every day to assist with all your automotive needs. We value your business but most of all we value your friendship!! - We support many local civic, church and school organizations! - A+ Better Business Bureau rating!
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6115 Market St

Wilmington, NC

28405

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Showing 5,573 reviews

March 08, 2020

We bought a sportage about 2 months ago and are extremely happy with the service we received. John helped us for hours with test driving different cars to discussing cost. John was presentable, helpful and w More

by ShelbyA
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Mar 09, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for the five star sales review for John, Tyler and our sales team at Coastal Kia! Congratulations on your recent Kia Sportage purchase. Welcome to the Coastal Kia family! It was thoughtful of you to mention John and Tyler by name. We sincerely appreciate the testimonial and gracious comments. We look forward to seeing you during your first free service at 5000 miles. Thank you for choosing Coastal Kia!

March 08, 2020

Steve Kramer really worked with me to get me into the newest car I have ever owned. So excited about this new Soul. Thanks to Steve and the team at Coastal Kia. We bought a Forte about 6 months ago. Love More

by Jess.Fortes
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 09, 2020 -

Coastal Kia responded

Fantastic! Thank you for the five star sales review for Coastal Kia! We are thrilled to hear you are excited about your new Kia Soul and Kia Forte too. It was thoughtful of you to mention Steve Kramer by name. We sincerely appreciate your loyalty to Coastal Kia and to the Kia brand as well. Thank you for the comment, "love this dealership!" Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Please call us if you need anything. We are here to help. Thanks again for your loyalty! EDIT RESPONSE DELETE RESPONSE

March 07, 2020

John was well groomed and professional in his approach. He knew the details of my model (Soul) and allowed me an expanded test drive for me to assess performance, since I came in looking for a turbo. His l More

by Bill w/Soul
Recommend Dealer
Yes
Employees Worked With
John Wallace
Mar 09, 2020 -

Coastal Kia responded

Wonderful! Thank you so much for recognizing John's attention to detail and superior customer service. Your gracious review and testimonial have been shared with John and our team. Congratulations on your recent Kia Soul purchase from Coastal Kia! We are thrilled he exceeded your expectations. We know you will love your new Kia Soul! We strive to deliver a truly exceptional experience to every client during every visit. Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Please call us if you need anything. We are here to help.

March 06, 2020

I came in to explore getting a new vehicle. Already knew Kia was a good car to check out. Good safety ratings and warranties. The sales staff was efficient and friendly and courteous and listened to what More

by tracyb
Recommend Dealer
Yes
Employees Worked With
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Mar 09, 2020 -

Coastal Kia responded

Fantastic! Your wonderful review for Jason Stone, Tyler Desmarest and our sales team at Coastal Kia has been shared with our staff. We are thrilled to hear we exceeded your expectations. We love the comment, "the sales staff was efficient and friendly and courteous and listened to what I wanted in a vehicle." We are excited to hear you are "happy with your purchase." Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Welcome to the rapidly growing Coastal Kia Family!

March 05, 2020

My experience was good. Bob was very helpful, kept me informed as to what was happening with my vehicle. I will certainly go back. I would recommend Kia Service. More

by PEREGOYLAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Coastal Kia responded

Thank you so much for the five star service review for Coastal Kia in Wilmington, NC. It was thoughtful of you to mention Bob Tomlin by name. Bob is amazing and we are lucky to have him. Your five star review and gracious comments have been shared with Bob and our entire service team. Thank you for choosing Coastal Kia! We appreciate your review and high recommendations. Please call us if you need anything. We are here to help. Thanks again.

March 04, 2020

Very polite staff My salesman,Kevin, was very helpful and knowledgeable. I would recommend him to anyone. He asked about my needs and delivered what I wanted. Kudos to More

by KARMA7209
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin West
Mar 05, 2020 -

Coastal Kia responded

Thank you so much for the wonderful five star review! Our entire Coastal Kia team wants to welcome you to the family. It was extremely thoughtful of you to mention your Product Specialist Kevin by name. We are thrilled to hear you found him to be "very helpful and knowledgeable." We look forward to seeing you during your first complimentary service at 5000 miles. Please call us if you need anything. We are here to help!

March 03, 2020

Bought my new Kia Forte in December. Unfortunately, I had to repeatedly follow up for my signed docs. Last week had my complimentary oil change and it went flawless. Thanks to Howard. More

by NAMSSORG
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Mar 05, 2020 -

Coastal Kia responded

Thank you for the review and awesome feedback. It was thoughtful of you to mention Howard by name. We are thrilled you had a great service experience and you are enjoying your new Kia Forte! Please call us if you need anything. We are here to help.

March 03, 2020

Everyone there was professional and friendly no high pressure sales. They made sure that I understood each step and got exactly what I was looking for and the best deal. More

by KATDONLIN59
Recommend Dealer
Yes
Employees Worked With
Steve Kramer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 05, 2020 -

Coastal Kia responded

Wonderful! Thank you for the amazing five star review and complimentary feedback. We love to hear "everyone there was professional and friendly no high pressure sales". We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Welcome to the family!

March 03, 2020

Coastal Every time my wife and I visit we are treated very well.We both enjoy visiting Coastal Kia and would advise all our friends to do so as well.All the f More

by FSFOSTER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 03, 2020 -

Coastal Kia responded

Wonderful ! Thank you so much for the five star review for Coastal Kia! We love your comments and thoughtful testimonial. We sincerely appreciate you and your wife choosing Coastal Kia for your automotive needs. Thank you for being such an important part of our Coastal Kia family. Please call us if you need anything we are here to help.

March 03, 2020

Great Experience We contacted Coastal KIA about the need to purchase a used vehicle to drive as soon as possible. We had purchased our previous vehicle at the dealersh More

by Deb and Don
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : John Wallace
Mar 03, 2020 -

Coastal Kia responded

Wonderful! Congratulations on your recent purchase from Coastal Kia. We are thrilled to hear John Wallace and Mike Mascavage exceeded your expectations. Our team strives to deliver a truly exceptional experience to every client during every visit. Don't forget we offer:*first free service at 5000 miles *Service Concierge that will pick up your vehicle and deliver it back to you after your service has been completed if you live in the Wilmington community * Courtesy car wash after each service *VIP Customer Lounge Experience with free drinks and snacks *Free Loaner Rentals by appointment *VIP Shuttle Service and much more. Please call us if you need anything. We are here to help.

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