Coastal Kia - Service Center
Wilmington, NC
3,414 Reviews of Coastal Kia - Service Center
I took the 2019 in for a few reasons, one was a crack inside the radio screen, I was told that it was out of warranty...The car is actually still under warranty until November, accept the radio it only h inside the radio screen, I was told that it was out of warranty...The car is actually still under warranty until November, accept the radio it only had three years.. So I called the 800 # for Kia and was told that I could file a Good Will to be be considered.. Was told that they would charge me half, witch was a little over 600.00 this car only has 17,000 miles on it.... I don't think so. I was just a little surprised with a car having so few miles that they would not cover the total... More
Great service area. Sam ( not sure of name) was excellent. Car was done when promised, washed & ready. Very friendly Sam ( not sure of name) was excellent. Car was done when promised, washed & ready. Very friendly More
A different gentleman in the service center is now handling all of my service center needs, and the anxiety of having to deal with when my car needs service is starting to go down. He tells me what to handling all of my service center needs, and the anxiety of having to deal with when my car needs service is starting to go down. He tells me what to expect, arranged concierge service, which is a huge help since I am only 1 of 2 in a very busy office with changing hours/days, and take care of a senior. The gentlemen that picked up and brought back my car were polite, and even phoned me, For all of this, I am grateful that the recent experiences are so much better!. More
Very pleasant, great job on car. Would recommend. I plan to use them again to service my Kia. Would recommend. I plan to use them again to service my Kia. More
My car was tricky with it's hard start issue, but the technician wouldn't give up until he found the problem. It wasn't exactly cheap but my car is fixed, no more lights on the dashboard, free shuttle se technician wouldn't give up until he found the problem. It wasn't exactly cheap but my car is fixed, no more lights on the dashboard, free shuttle service, and a free wash. It is worth the peace of mind. More
I had a great experience getting my Kia service and repairs done this week. Sam was very pleasant to deal with and took control of the situation. repairs done this week. Sam was very pleasant to deal with and took control of the situation. More
Incredibly caring and efficient staff , this is my first experience with a Kia and I’m smitten! experience with a Kia and I’m smitten! More
Arrived for updates/software recall. Wait time was little over an hour total. Friendly and polite staff. Wait time was little over an hour total. Friendly and polite staff. More
Timely and professional. Staff was good and wait was fine. And they washed the exterior. Staff was good and wait was fine. And they washed the exterior. More
Sam does an amazing job. He's the best service consultant at Coastal Kia. Thanks! He's the best service consultant at Coastal Kia. Thanks! More