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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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October 30, 2023

I took the 2019 in for a few reasons, one was a crack inside the radio screen, I was told that it was out of warranty...The car is actually still under warranty until November, accept the radio it only h More

by jadahsnana
Recommend Dealer
No
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 31, 2023 -

Coastal Kia responded

Thank you for your feedback. In that the vehicle is out of factory warranty with Kia a goodwill offer of $600.00 was offered. Please reach out to our Service Director John Wigger at 910-408-0100 to discuss your concerns. He can discuss your situation and address the goodwill offer the factory provided. Thank you, we look forward to your call.

October 30, 2023

Great service area. Sam ( not sure of name) was excellent. Car was done when promised, washed & ready. Very friendly More

by CINDYLEE51
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need anything. Thanks again!

October 29, 2023

A different gentleman in the service center is now handling all of my service center needs, and the anxiety of having to deal with when my car needs service is starting to go down. He tells me what to More

by 05CRV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelvin
Oct 30, 2023 -

Coastal Kia responded

Thank you for the five star review and heartfelt testimonial. We appreciate the gracious comments and high rating. Thank you for choosing Coastal Kia for your automotive service needs.

October 29, 2023

Very pleasant, great job on car. Would recommend. I plan to use them again to service my Kia. More

by FRANCOIND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Coastal Kia responded

Thank you! Your high marks and gracious feedback are greatly appreciated. We sincerely appreciate the high recommendations as well. Thank you for choosing Coastal Kia!

October 28, 2023

My car was tricky with it's hard start issue, but the technician wouldn't give up until he found the problem. It wasn't exactly cheap but my car is fixed, no more lights on the dashboard, free shuttle se More

by leekathieb
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : David, the shuttle driver
Oct 31, 2023 -

Coastal Kia responded

Fantastic news! We are thrilled to hear our team was able to address your technical concerns. It was thoughtful of you to go online and share your experience. Thank you for choosing Coastal Kia for your automotive service needs.

October 27, 2023

I had a great experience getting my Kia service and repairs done this week. Sam was very pleasant to deal with and took control of the situation. More

by BHAYES2481
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 30, 2023 -

Coastal Kia responded

Great news! We appreciate the high marks and compliments for our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again. We are here if you need us.

October 25, 2023

Incredibly caring and efficient staff , this is my first experience with a Kia and I’m smitten! More

by ZOEMESSINA88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

ZOEMESSINA88 responded

Love the entire service staff at this dealership, so helpful and communicative and professional. This is my first experience with Kia and it is a great one!

October 25, 2023

Arrived for updates/software recall. Wait time was little over an hour total. Friendly and polite staff. More

by miholcom
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 25, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

October 24, 2023

Timely and professional. Staff was good and wait was fine. And they washed the exterior. More

by MIKE.CUNNINGHAM2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our team! We love the feedback including, "timely and professional." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

October 23, 2023

Sam does an amazing job. He's the best service consultant at Coastal Kia. Thanks! More

by Mrs. Adams
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 24, 2023 -

Coastal Kia responded

Thank you Mrs. Adams for mentioning our Service Consultant Sam Weisman by name. Sam is a true ambassador for our customer service culture. We appreciate the five star rating and gracious feedback. Thank you for choosing Coastal Kia!

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