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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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September 25, 2023

Sam was wonderful and provided updates as I sat waiting. Unfortunately I found the service slow. It takes 30 mins to drive there and it took close to one hour half to get an oil charge and tires rotated. A More

by GSUNDERLAND56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Coastal Kia responded

Thank you for the feedback and review. We appreciate your patience as well. Thank you for choosing Coastal Kia!

September 24, 2023

exactly work performed in a timely manner. The car was picked up and returned to my home. My service Consultant Sam Weisman is the best. More

by WWEAVER767
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Coastal Kia responded

Wonderful news! Thank you!Your high marks and kind comments are greatly appreciated. We are thrilled to hear you were able to take advantage of our Complimentary Concierge Service. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

September 24, 2023

I was in and out in about 2 hours. Car washed and tires shinning like a new car. Everyone was more then courteous. I have no idea why We’ve driven a Mercedes for over 30 years. More

by RLAMONTAGNE520
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 25, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. We are thrilled to hear you were able to take advantage of our courtesy car wash program. We love the feedback including, "everyone was more than courteous." Please call us if you need anything.

Sep 25, 2023 -

RLAMONTAGNE520 responded

I will, however, you got everythig right the first time.

September 21, 2023

Always great service by Sam and the whole team. Waiting area was clean with fresh coffee. More

by RUBE3782
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Sam Weisman. We love the feedback including, "always great service by Sam and the whole team." We strive to deliver a truly exceptional experience to every client during every visit. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

September 20, 2023

Everyone is always very friendly and eager to help with any questions I may have. More

by BETSYB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 21, 2023 -

Coastal Kia responded

Great news Betsy! We sincerely appreciate the five star review and compliments for our service team. We love you shared, "everyone is always very friendly and eager to help." Wonderful! Please call us if you need anything. Thank you!

September 20, 2023

Always a pleasant experience at Coastal Kia. Staff is on top of their game, efficient helpful, kind, and professional. More

by KIEHLI.GORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 21, 2023 -

Coastal Kia responded

Thank you for the high marks and gracious comments. It was thoughtful of you to rate our Service Consultant Bob Tomlin with 5 stars. Bob is a true ambassador for our customer service culture. We love the feedback including, "staff is on top of their game, efficient, helpful, kind and professional." Please reach out if you need anything. Thanks again!

September 19, 2023

Great place for buying a car customer service is the best thank you coastal Kia More

by gmarkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 19, 2023 -

Coastal Kia responded

Thank you for the high marks and gracious comments. It was thoughtful of you to go online and rate your recent experience. We appreciate the high ratings for Bob Tomlin, Tyler Desmarest, and Sam Weisman as well. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! We are here if you need us.

Sep 19, 2023 -

gmarkins responded

My pleasure

September 18, 2023

Great service, prices are high for this item compared with the other shops in Wilmington More

by FDGFOXX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Coastal Kia responded

Thank you for the five star review. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia for your automotive service needs. Please reach out if you need anything.

September 18, 2023

Great experience overall. Sam did a great job and I will definitely recommend him to anyone I know and will be back for sure More

by seangilbert21
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Dodd
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Sep 19, 2023 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Sam Weisman. It was kind of you to mention Sam by name. Thank you for the recommendations as well. Please call us if you need anything. Thanks again!

September 15, 2023

I want to thank Darren, the whole service department and the engineer for the excellent service I received on my 2015 KIA Sorento. I was told that it would take roughly 3 to 4 weeks but instead, it was rea More

by WHITE.DEB4871
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2023 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Darren Gokey. We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear Darren exceeded your expectations. Thank you for choosing Coastal Kia!

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