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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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June 23, 2023

I went to the dealership on the wrong day of my appointment but they put me on schedule and took care of my car. I was very appreciative with Darren’s service at coastal Kia! More

by Mlino27
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Coastal Kia responded

Wonderful news! Thank you for going online and rating your recent service experience. It was thoughtful of you to mention our service consultant Darren Gokey by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

June 22, 2023

The service and employee was fast and respectful. Great service in a matter of time More

by rita_hepburn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Coastal Kia responded

Wonderful news! We appreciate the five star review and high marks for our service consultant Darren Gokey. Thank you for going online and rating your recent experience.

June 22, 2023

Coastal Kia service department is absolutely amazing. They have always made sure my vehicles are running properly. More

by TAWANAJACOBS34
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Coastal Kia responded

Wonderful review! Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "Coastal Kia service department is absolutely amazing." Thank you for the high marks for our service consultant Sam Weisman too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

June 20, 2023

I needed a shuttle to the YMCA, but the shuttle guy missed me, so I ended up not getting a shuttle and just waited in the lobby. But, as it turns out, they finished with my vehicle faster than I had an More

by docrock999
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear your wait time was shorter than expected. We appreciate your patience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

June 20, 2023

I had an appointment for regular service and the work was done ahead of schedule. The wait was pleasant, and Sam was professional. This was an overall excellent experience and what I have come to know and ex More

by ellen179
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Coastal Kia responded

Wonderful news. Thank you! Our service consultant, Sam Weisman, is a true ambassador for our customer service culture. It was thoughtful of you to go online and recognize his efforts. We sincerely appreciate the five star review and gracious comments. We love the feedback including, "the wait was pleasant, Sam was professional...this was an overall excellent experience." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 19, 2023

Darren welcomed me upon my appointment time, showed me around as this was my first time there. Service was quick for this no cost recall computer update for theft issues. My car was returned to me in ab More

by ENGINEERONEPHW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our service consultant Darren Gokey. We are thrilled to hear your service visit was efficient and your experience was enjoyable. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

June 19, 2023

Had a vehicle breakdown while in the area & thankful Coastal Kia was able to fix out busted Sorento. No problems on return trip home. Service Advisor Gary was professional and polite. More

by scott2822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Coastal Kia responded

Thank you for the review and compliments for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

June 19, 2023

Very kind and helpful, explained everything as well as costs up front. Great experience there. More

by WHITNEY.HOCHSTETLER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Sam Weisman! We are thrilled you hear you had a "great experience." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 19, 2023

Always helpful, explain everything going on with car and service being performed. Easily get appointment when needed. Great staff. More

by MISSDEE1956
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A young lady, that I can't remember her name.
Jun 19, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "always, helpful, explain everything going on with the car and service being performed." We appreciate your feedback. Thank you for choosing Coastal Kia!

June 18, 2023

My Kia is always serviced at Coastal Kia off Market Street, to include the annual inspection for license plate renewal; they keep my car in top shape and alert me to any future items that need attentio More

by Heidi982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Coastal Kia responded

Wonderful! Thank you for the five star review and amazing testimonial. We sincerely appreciate your loyalty and gracious feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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