Back

Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

Sort by
June 26, 2023

Always understanding and courteous. Never unnecessary charges to incur. I've been driving over 60 years and they are the best dealer I have ever come across. More

by DetJoe
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Fantastic! We appreciate the high marks and gracious comments. Your loyalty to Kia and our dealership means the world to us. Thank you for choosing Coastal Kia. Please call us if you need anything.

June 26, 2023

Professional service and dependability. Would recommend their service to anyone. Would buy a vehicle again. More

by DJMARTIN3
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Wonderful! Thank you! We appreciate the five star review, high marks for Sam Weisman and the gracious comments! We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia.

June 26, 2023

Two hours to change my oil that’s ridiculous. I was told to come back for wheel alignment and was not told that I needed a new tire. I had to go to a different place to get my wheel alignment don More

by roadqueenhobbs
Service Price Transparency
Recommend Dealer
No
Employees Worked With
I don’t know the name
Jun 27, 2023 -

Coastal Kia responded

We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. We will need to gather some more information. Thank you

June 25, 2023

Fast service that went exactly as expected. Courteous attentive staff. Happy for the car wash too! More

by misterboy2001
Service Time
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Great news! We appreciate the five star service review and compliments for our service team. We love the feedback including, "fast service that went exactly as expected... courteous attentive staff." We strive to deliver a truly exceptional experience to every client during every visit. We are thrilled to hear you enjoyed the complimentary car wash too. Thank you for choosing Coastal Kia!

June 24, 2023

Great customer service and quality work on the vehicle. Always easy to schedule and they get you in and out on time. More

by MLYONS5164
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 26, 2023 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious comments. It was thoughtful of you to give our Service Consultants Darren Gokey and Gary Nelson such high marks. We sincerely appreciate your loyalty. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

June 23, 2023

I went to the dealership on the wrong day of my appointment but they put me on schedule and took care of my car. I was very appreciative with Darren’s service at coastal Kia! More

by Mlino27
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Coastal Kia responded

Wonderful news! Thank you for going online and rating your recent service experience. It was thoughtful of you to mention our service consultant Darren Gokey by name. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

June 22, 2023

The service and employee was fast and respectful. Great service in a matter of time More

by rita_hepburn
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Coastal Kia responded

Wonderful news! We appreciate the five star review and high marks for our service consultant Darren Gokey. Thank you for going online and rating your recent experience.

June 22, 2023

Coastal Kia service department is absolutely amazing. They have always made sure my vehicles are running properly. More

by TAWANAJACOBS34
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Coastal Kia responded

Wonderful review! Thank you! We sincerely appreciate the five star review and gracious comments. We love the feedback including, "Coastal Kia service department is absolutely amazing." Thank you for the high marks for our service consultant Sam Weisman too. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

June 20, 2023

I needed a shuttle to the YMCA, but the shuttle guy missed me, so I ended up not getting a shuttle and just waited in the lobby. But, as it turns out, they finished with my vehicle faster than I had an More

by docrock999
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Coastal Kia responded

Thank you for the five star service review. We are thrilled to hear your wait time was shorter than expected. We appreciate your patience. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us. Thanks again!

June 20, 2023

I had an appointment for regular service and the work was done ahead of schedule. The wait was pleasant, and Sam was professional. This was an overall excellent experience and what I have come to know and ex More

by ellen179
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Coastal Kia responded

Wonderful news. Thank you! Our service consultant, Sam Weisman, is a true ambassador for our customer service culture. It was thoughtful of you to go online and recognize his efforts. We sincerely appreciate the five star review and gracious comments. We love the feedback including, "the wait was pleasant, Sam was professional...this was an overall excellent experience." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

...
108
...