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Coastal Kia - Service Center

Wilmington, NC

4.8
3,414 Reviews

3,414 Reviews of Coastal Kia - Service Center

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June 19, 2023

Had a vehicle breakdown while in the area & thankful Coastal Kia was able to fix out busted Sorento. No problems on return trip home. Service Advisor Gary was professional and polite. More

by scott2822
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Coastal Kia responded

Thank you for the review and compliments for our Service Consultant Gary Nelson. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

June 19, 2023

Very kind and helpful, explained everything as well as costs up front. Great experience there. More

by WHITNEY.HOCHSTETLER56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Coastal Kia responded

Thank you for the five star review and high marks for our Service Consultant Sam Weisman! We are thrilled you hear you had a "great experience." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 19, 2023

Always helpful, explain everything going on with car and service being performed. Easily get appointment when needed. Great staff. More

by MISSDEE1956
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : A young lady, that I can't remember her name.
Jun 19, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We love the feedback including, "always, helpful, explain everything going on with the car and service being performed." We appreciate your feedback. Thank you for choosing Coastal Kia!

June 19, 2023

Darren welcomed me upon my appointment time, showed me around as this was my first time there. Service was quick for this no cost recall computer update for theft issues. My car was returned to me in ab More

by ENGINEERONEPHW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Coastal Kia responded

Wonderful news! Thank you for the five star review and compliments for our service consultant Darren Gokey. We are thrilled to hear your service visit was efficient and your experience was enjoyable. It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

June 18, 2023

My Kia is always serviced at Coastal Kia off Market Street, to include the annual inspection for license plate renewal; they keep my car in top shape and alert me to any future items that need attentio More

by Heidi982
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Coastal Kia responded

Wonderful! Thank you for the five star review and amazing testimonial. We sincerely appreciate your loyalty and gracious feedback. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

June 17, 2023

The service department was polite, friendly, efficient, and handled my problem on schedule. I recommend them. More

by CLINTON.MEYER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our Coastal Kia service department. Thank you for the high recommendations too. Please call us if you need anything. Thanks again!

June 16, 2023

They provided the service they promised, in the time that they promised.... They even called a few days afterwards to ask if everything was ok... More

by JANDSGIBBONS
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Coastal Kia responded

Wonderful news! We sincerely appreciate the five star review and compliments for our Coastal Kia service team. We are thrilled to hear they followed up with you as well. Great news! Thank you for choosing Coastal Kia!

June 16, 2023

I found them to be very polite finished servicing car in a very acceptable yimeframe More

by ZETTPERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2023 -

Coastal Kia responded

Great news, thank you! We sincerely appreciate the five star service review and gracious comments. Thank you for the high marks for our Service Consultant Gary Nelson. Please call us if you need anything. Thanks again!

June 15, 2023

The service department was on time! All promises kept! I would recommend Kia Service to anyone More

by kinghouse716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 14, 2023

Timely and polite. Appreciate all the help we received. They are always helpful to us. More

by ETBTAHOE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 14, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and gracious comments. We love the feedback including, "timely and polite, appreciate all the help we received." We strive to deliver a truly exceptional experience to every client during every visit. Thanks again!

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