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Coastal Kia - Service Center

Wilmington, NC

4.8
3,475 Reviews

3,475 Reviews of Coastal Kia - Service Center

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April 09, 2023

Excellent service. Everyone was friendly and easy to work with. Ever was helpful and responsive. Great experience. More

by anne.singerman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and gracious comments. We love the feedback including, "excellent service, everyone was friendly and easy to work with." It was thoughtful of you to mention Ever by name. We are thrilled to hear you had a "great experience." Thank you for choosing Coastal Kia!

April 07, 2023

Every time I go there for regular maintenance before I leave it cost me between Three to Five hundred dollars more that was unexpected. More

by CSMIGI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 10, 2023 -

Coastal Kia responded

We are here to help. May we get your name so we can research your recent service visit? Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your experience. We look forward to your call. Thank you

April 05, 2023

Bob Tomlin is by far the best service writer we’ve ever had. He is thoughtful, listens to my questions and gives me reasonable answers. I always feel welcome when he is working. More

by Linda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 06, 2023 -

Coastal Kia responded

How wonderful! Thank you for the five star review and compliments for our Service Consultant Bob Tomlin. We love the feedback including, "Bob Tomlin is by far the best service writer we've ever had." We sincerely appreciate the high marks and gracious comments. Please call us if you need anything. Thank you!

April 04, 2023

Clean and great customer service. Would recommend the service deptment. Kept us in the loop. More

by Mowreyamy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Case
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Mowrey in parts is on his game, Darren Gokey, Tony Kirschner
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Apr 06, 2023 -

Coastal Kia responded

Great news! We are thrilled to hear our service team took great care of you during your recent visit. We appreciate the high marks and praises for Mike Mowrey and our service and parts team. We strive to deliver a truly exceptional experience to every client during every visit. Thanks again! We are here if you need us.

April 04, 2023

The staff at Coastal Kia is always very courteous and professional. Someone always calls you to check on the service performed on your car. More

by SULLIVANCANADY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Coastal Kia responded

Perfect! We appreciate the five star service review and compliments for our service team. We love the feedback including, "someone always calls you to check on the service performed on your car." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

April 04, 2023

It was a good experience. Quick and easy! Costumer service was great. I would recommend to others More

by bcvincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 05, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. We sincerely appreciate the high marks and recommendations. Please call us if you need anything. Thanks again!

April 03, 2023

Disappointed in the 10,000 dollar KIA insurance that is not worth the cost. I think I should have the choice. It mostly only includes the Wilmington area. I live in Hampstead. More

by jeanettebmiller
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
3.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
4.0
This rating includes all reviews, with more weight given to recent reviews.
Jan Ramos
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Coastal Kia responded

Unfortunately we do not have record of a Jeanette Miller in our system. We are here to help and discuss your experience and concerns. Please call our Operations Manager Peggy Roberts at 910-798-4706 so we may research whose visit/transaction you are referencing in your comments. We look forward to your call. Thank you

April 02, 2023

As a new customer to the Service Department, I was surprised at the friendly reception I received. In addition the required work was performed quickly and accurately…bonus!…my car was washed and dried More

by sharrick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review. It was thoughtful of you to go online and rate your recent experience. Thank you for trusting Coastal Kia with your automotive service needs.

April 02, 2023

Costal KIA Service Department has been on top of things since I bought my vehicle. I have pretty much have had a pleasure to meet most of the service advisors. Sam has been my go to personas far as my ve More

by RAYMONDSTALLINGS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2023 -

Coastal Kia responded

Thank you for the five star service review and amazing testimonial. It was thoughtful of you to mention our Service Consultant, Sam Weisman by name. We sincerely appreciate the high marks for John Wigger too. Thank you for choosing Coastal Kia. Please call us if you need anything.

April 01, 2023

Great customer service! Sam especially takes really good care of me and keeps me updated on what's going on with my service More

by GRITSS62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for Sam Weisman. It was kind of you to take the time to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

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