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Coastal Kia - Service Center
Wilmington, NC
3,414 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,414 Reviews of Coastal Kia - Service Center
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September 17, 2022
I have been waiting two months for a repair on my car that I purchased in July. They keep telling me that they’ve ordered the parts but the wrong parts keep coming in so they keep ordering more parts. If that I purchased in July. They keep telling me that they’ve ordered the parts but the wrong parts keep coming in so they keep ordering more parts. If the numbers are correct in what they’ve told me, they have now ordered five times! How patient is a customer expected to be? I’m tired of hearing they’ve ordered parts. I want my car fixed, as promised. At this point, I just feel like they never really intended to fix it, they just wanted me to think they were going to. I’m really starting to get upset. As far as the salesman and the actual sale of the car, that went great. Steve was very professional and very polite. However, I did not like the guy that did the paperwork.(The guy that does the loan work) He was very short in speaking with us and acted very annoyed that he was having to stay past 6 o’clock to finish signing papers. It’s a good thing that he was not my salesman because I would have left and never bought the car. More
by NEWLIFE4U30
Verified CustomerEmployees Worked With
September 17, 2022
They are doing a great job at this dealership and are on top of fixing any mishaps that occur in a timely fashion, with the quality and care of a professional. top of fixing any mishaps that occur in a timely fashion, with the quality and care of a professional. More
by mahasch
September 16, 2022
After service they Never wash and clean my car even when paperwork states they did. Twice this has happem. paperwork states they did. Twice this has happem. More
by cindymurray7777
Employees Worked With
September 15, 2022
Work was completed within the time they told us. The staff was very friendly and competent. The staff was very friendly and competent. More
by JEANNEHRHOADES
Employees Worked With
September 15, 2022
Friendly and prompt. I have done this survey already so please stop. Shouldn’t require 15 words I have done this survey already so please stop. Shouldn’t require 15 words More
by SANDRASSPARKLINGTOUCH
Employees Worked With
September 15, 2022
I went in still under warranty and paid $179. 00 for them to tell me I needed a new battery. I was quoted $100.00 for the diagnostic fee. So I was charged more than quoted. They also could not 00 for them to tell me I needed a new battery. I was quoted $100.00 for the diagnostic fee. So I was charged more than quoted. They also could not tell me why when I went in for the same problem before, they didn't tell me I needed a new battery. They also did not charge me for that 1st visit but I was charged for the second. More
by AMANDAWBEAVERS
Employees Worked With
Can not remember his name
September 14, 2022
Great experience! I am enjoying my new telluride very much. Staff is friendly and helpful! I am enjoying my new telluride very much. Staff is friendly and helpful! More
by JONES.CAITY2012
Employees Worked With
September 14, 2022
Best customer service I’ve ever received. Go above and beyond! Definitely recommend them to everyone! Go above and beyond! Definitely recommend them to everyone! More
by LAURAB0420
September 14, 2022
Gary in the service department did a great job going to bat for me when I was unhappy with the response I was getting from the management team. Gary made sure that my vehicle was taken care of and that the bat for me when I was unhappy with the response I was getting from the management team. Gary made sure that my vehicle was taken care of and that the issue was resolved with no further actions on my part. I will be getting my vehicle serviced here again. More
by DERRICK953
Employees Worked With
Gary
