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Coastal Kia - Service Center

Wilmington, NC

4.8
3,479 Reviews

3,479 Reviews of Coastal Kia - Service Center

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February 07, 2022

Always a pleasure dealing with Howard and the crew, Very Professional and the technicians are knowledgeable. More

by danielgangemi
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Feb 07, 2022 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "very professional and the technicians are knowledgeable." We strive to deliver a truly exceptional experience to every client during every visit. We sincerely appreciate you giving such high marks to Howard Ramsey and Sam Weisman too. Please call us if you need anything. We are here to help. Thanks again!

February 05, 2022

They have Excellent service they have a nice waiting room with refreshments and charging station you’re in an out when they say you will be out More

by FROGBUD420
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
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Feb 06, 2022 -

Coastal Kia responded

Thank you! It was thoughtful of you to go online and share your experience. We sincerely appreciate the five star review and compliments for our facility and staff. Thank you for choosing Coastal Kia!

February 05, 2022

Great first time visit. Employees were welcoming and professional. Only had a oil change done on my daughters car but all good More

by ferrantemike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 06, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and gracious feedback. We are thrilled to hear we exceeded your expectations during your first visit. Please call us if you need anything. Thanks again!

February 05, 2022

competent personnel. consistent service. same representatives I have worked with before. easy to communicate with the staff. More

by pmail1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Feb 05, 2022 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and your continued support. Please call us if you need anything. Thank you for choosing Coastal Kia!

February 04, 2022

No one would tell me what was going on with my car, after being there for 5 hours. Was given the run around for a week, horrible experience and the service guy helping me was the worst. More

by BEAUTIFUL9396
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sam Weisman
1.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 04, 2022 -

Coastal Kia responded

We are here to help. We need to gather some more information regarding your visit. Please call our Service Director John Wigger or our Service Manager Tony Kirschner at 910-408-0100 to discuss your concerns. We would like the opportunity to pull your records and discuss your experience. Thank you for choosing Coastal Kia!

February 04, 2022

Everyone from Sam in service to Kelly in transportation provided excellent, professional service. I would reccomend this dealership to anyone! More

by GEORGEBENTON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly in transportation
Report | Print
Feb 04, 2022 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to mention Sam and Kelly. We sincerely appreciate the high recommendations too. Thanks again!

February 03, 2022

Very pleasant, professional, and didn't have to wait long. I would recommend Coastal Kia Service Dept. to anyone. More

by lwade1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Feb 03, 2022 -

Coastal Kia responded

Thank you! We appreciate the five star service review and gracious comments. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

February 03, 2022

Attentive and helpful in all aspects of service! Enjoyed the interaction with Joe! Ordered parts immediately and kept in touch with scheduling the work! More

by MYMISHYBOO3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joe
Report | Print
Feb 03, 2022 -

Coastal Kia responded

Great news! We appreciate the five star review and gracious comments. It was thoughtful of you to mention Joe by name. We love the feedback including, "attentive and helpful in all aspects of service!" We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

February 02, 2022

To whom this may concern. I appreciate your service & your concerns about the Vehicle, you Guys helped me to purchase. Thanks again for everything. Too GOD BE THE GLORY! More

by CINDYWILLIAMS505
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Eduardo was very good at helping me. I thank GOD for his service. I pray God will continue leading & guiding him through life.
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Feb 02, 2022 -

Coastal Kia responded

Ms. Williams, thank you for the five star review and gracious comments. We love the feedback including, "I appreciate your service and your concerns about my vehicle." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia! Please call us if you need anything. We are here to help. Thanks again!

February 02, 2022

Pretty good dealership, very friendly. Just wish they would allow there customers to be able to watch tv while waiting for there vehicle. More

by TODD.C.WILSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Report | Print
Feb 02, 2022 -

Coastal Kia responded

Thank you Mr. Wilson, we sincerely appreciate the feedback. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your experience. We would like to dig in a little deeper regarding your comments so we can make sure this is handled. We look forward to your call. We are here to help. Thank you!

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