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Coastal Kia - Service Center

Wilmington, NC

4.8
3,390 Reviews

3,390 Reviews of Coastal Kia - Service Center

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December 09, 2020

Very professional, very friendly great service. Was kept informed about my service. Lounge was very comfortable offering free snacks and water. I would recommend this dealership to my friends and family. More

by ANITAALLEN417
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 09, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and gracious comments. We are thrilled to hear you were able to enjoy our customer lounge experience. We love your feedback including, "very professional, very friendly, great service." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

December 07, 2020

Sam was very nice and quick to get my car done for me. Very friendly in person and on the phone 100%. For me thank you More

by REDNECKGURL854
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star review and compliments for Sam Weisman in our service department. It was thoughtful of you to recognize his efforts. Sam is a true ambassador for our "truly exceptional experience" mission. We are lucky to have him. Please call us if you need anything. We are here to help. Thanks again!

December 07, 2020

Very well run service dept. caring individuals. Very thorough, always wash my car and drop me back home and pick me up. More than pleased. More

by THERESE.SOVE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 08, 2020 -

Coastal Kia responded

Thank you for the five star service review. It was thoughtful of you to rate your experience with Sam. We love the feedback including, "very well run service department;caring individuals." We strive to deliver a truly exceptional experence to every client during every visit. You are appreciated. Thank you for being an important part of our Coastal Kia family!

December 07, 2020

Truly treated me like family. Work was done as promised and more importantly, when promised. Will def be telling all my friends and family members to shop and or service here. Cheers More

by DAWSON.DEGIER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick Koballa
5.0
This rating includes all reviews, with more weight given to recent reviews.
JP Nicholas
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tyler Desmarest
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone, Howard Ramsey
Dec 08, 2020 -

Coastal Kia responded

Thank you Dawson for the five star review and gracious comments. We are thrilled our team "treated you like family." Please call us if you need anything. We are here to help. Thanks again!

December 05, 2020

Very smooth and easy process from scheduling to completion. Completely happy with the service, and the bonuses of a car wash and Sirius trial were great! More

by dcamp170
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2020 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. It was thoughtful of you to go online and share your experience. Thank you for rating our Service and Parts Director John Wigger too. Please call us if you need anything. We are here to help. Thanks again!

December 02, 2020

Kia always takes good care of my vehicle. There have been numerous recalls since owning my Kia and they have been on top of it everytime. I usually deal with Sam and he's always happy to help with a great at More

by duran0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Coastal Kia responded

Thank you for the amazing review and gracious comments. We are thrilled to hear Sam Weisman exceeds your expectations and you find Sam to be, "always happy to help with a great attitude." We sincerely appreciate your loyalty and high marks. Please call us if you need anything. We are here to help. Thanks again!

December 02, 2020

Very friendly and helpful. Always appreciate their attention to detail and able to answer all questions. I am glad to bring my car to get service here! More

by MARIA.MONGO
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Howard Ramsey
Dec 04, 2020 -

Coastal Kia responded

Wonderful! Thank you for the five star service review and gracious comments. We love the feedback including, "always appreciate their attention to detail and able to answer all questions." It was thoughtful of you to give Howard Ramsey such high marks too. Thank you for being an important part of our Coastal Kia family!

December 01, 2020

Everyone I have encountered at Coatal Kia and all that have worked on my car have been absolutely wonderful. I have complete trust bringing my car here. More

by SKIDTA96
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Dec 02, 2020 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star review and kind remarks. We love the feedback including, "I have complete trust bringing my car here." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 30, 2020

Had an issue with our Sorento not moving out of Park that just happened out of the blue. Dropped it off at the Service Department and they had us back in good working order that day. Thanks Bob and the tec More

by Edwards20
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

You are very welcome! Thank you for the five star service review and kudos for Bob Tomlin and our service team. Your wonderful review has been shared with Bob and our entire service crew. Thank you for choosing Coastal Kia. Please call us if you need anything. We are here to help. Thanks again!

November 30, 2020

I have been burned by a lot of car dealerships and was hesitant to bring my car to a new one. We recently moved and I needed to get a few Kia specific things taken care of so I bit the bullet and brought More

by howard.jessica12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 30, 2020 -

Coastal Kia responded

We are glad too! Thank you for the opportunity to restore your faith in dealership service deparments. It was thoughtful of you to go online and share your testimonial. Thank you for mentioning Bob Tomlin by name. We sincerely appreciate the gracious comments and high recommendations to your family members. We love the feedback including, "your honesty and integrity will keep loyal customers." Thank you for choosing Coastal Kia! Please call us if you need anything, we are here to help. Thanks again!

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