Coastal Kia - Service Center

Great service! Came in for scheduled service and noticed my tire was getting flat. It was fixed, and I was out and on my way quickly. my tire was getting flat. It was fixed, and I was out and on my way quickly. More

My issue was taken care of by Bob. Very well communicated as usual. He is always on top and a pleasure to work with. Thanks Bob! as usual. He is always on top and a pleasure to work with. Thanks Bob! More

Very disapointed I took my 2013 Ford CMax in for a tune up. When I was dropping my car off, the service associate asked if I wanted my spark plugs changed out. I agree I took my 2013 Ford CMax in for a tune up. When I was dropping my car off, the service associate asked if I wanted my spark plugs changed out. I agreed. When my husband picked up my car, he was given the service receipt. I knew the cost was going to be around $400.00. However, what was not made clear to me was the cost of the parts and labor. To change out 4 plugs it was $200.00. I was gobsmacked! When I called back to speak to the person, I asked him if the cost was correct and he assured me that it was. My husband had also asked the same thing when he picked up the car. I was told that the plugs are expensive. However, not $25.00 a piece expensive! I looked up the part number on my invoice and then checked online for the cost. They run about $8.00 a piece. When I told the gentleman this, he asked me if I was looking at the correct part. I assured him that I was. This is totally ridiculous! I understand that they are running a business and have to pay for things. However, I feel that this is price gouging. And the "tune up" consisted nothing more than a fluid change. The gentleman said that he would credit me the difference between what I had found and what they charged me. So I got a credit of $68.00. I feel like I had the word "stupid" written across my forehead when I walked in. I will NEVER EVER again take my car there. Worst experience ever! If you do get work done here, be sure to ask for an itemized list of costs before you walk out the door. Had I done this, I would have opted for some place else. Please understand that my service tech was only going with what he was given. He was fine. More

Excellence The service department is top notch. They are quick, efficient and affordable. They have a great snack bar and usually wash your car when we aren't in The service department is top notch. They are quick, efficient and affordable. They have a great snack bar and usually wash your car when we aren't in the middle of a pandemic. I won't go anywhere else. More

Service work was quick and customer lounge was comfortable. Thanks to Sam for coordinating the maintenance on my out of service plan Sotrnto. His knowledge really helps me on items that need to be comfortable. Thanks to Sam for coordinating the maintenance on my out of service plan Sotrnto. His knowledge really helps me on items that need to be completed. Good job, this is why I use Coastal vs. a cheaper aftermarket vendor. More

My experience with the dealership was excellent and my service has been exceptional with them. I would highly recommend anyone to them. Thank you for everything! service has been exceptional with them. I would highly recommend anyone to them. Thank you for everything! More

The service dept did a software upgrade before performing I spection, then couldnt do inspection because of the reset. Took my Sorrwnto somewhere else and had them review the services that were recommended. I spection, then couldnt do inspection because of the reset. Took my Sorrwnto somewhere else and had them review the services that were recommended. The service dept recommended $2000 in repairs. Our mechanic said none of it was needed. A complete scam. More

Always trying to help with my car, and are always quick as possible on getting my car back to me when I get it serviced. as possible on getting my car back to me when I get it serviced. More

2012 KIA OPTIMA Overall good experience - All employees were courteous and professional. Car in for service, work completed in a timely manner. Work completed on sug Overall good experience - All employees were courteous and professional. Car in for service, work completed in a timely manner. Work completed on suggested date. Callout thanks to Howard! More

Emergency Engine Replacement Sam, Howard, & John were GREAT in assisting us with the engine replacement, answered questions and assured us our car would be well taken care of. Sam, Howard, & John were GREAT in assisting us with the engine replacement, answered questions and assured us our car would be well taken care of. More