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Coastal Kia - Service Center

Wilmington, NC

4.8
3,454 Reviews

3,454 Reviews of Coastal Kia - Service Center

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September 05, 2024

Clean, convenient dealership, friendly competent staff, clean comfortable waiting area, prompt service, reasonable prices as well. More

by Ex-Codder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard
Sep 11, 2024 -

Coastal Kia responded

Thank you! We appreciate the high marks and gracious compliments. It was thoughtful of you to give Tony Kirschner and Sam Weisman such high marks. We are here if you need us. Thanks again!

September 05, 2024

I had a very good service experience . All of the staff members I had contact with were courteous and friendly. I had an appointment and the service representative was ready to check me in More

by RNHARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you for the high marks and heartfelt testimonial. We appreciate this amazing service review. It was thoughtful of you to share your experience online. Please do not hesitate to reach out if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

September 03, 2024

Bob Tomlin is very helpful and professional. I feel comfortable working with him and the team working on my car. More

by amorin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for Bob Tomlin. Bob is a senior advisor who is truly an ambassador for our customer service culture. We are thrilled to hear he has earned your trust. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

September 03, 2024

I always get my car serviced at Coastal Kia. I schedule when service advisor Sam is working. He’s very professional and the communication during the service is top notch. The waiting area is com More

by DONNAMCCULLOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for our team and facility. It was thoughtful of you to go online and rate your recent experience. Sam is an ambassador of our customer service culture. It was thoughtful of you to recognize his efforts.

September 03, 2024

The experience was excellent, Sam was great in explaining everything that was recommended for my vehicle. More

by KIM28450
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We appreciate you sharing your recent service experience online. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

September 03, 2024

Always great service! ! Recommend anyone to buy a vehicle from here and come back for their cars service. More

by REENIEMINTZ70GAIL.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

We appreciate that! Thank you for the high recommendations and compliments for our service team. Your trust means the world to us. Thank you for choosing Coastal Kia.

September 02, 2024

2 1/2 hours for minor repair. Lady said she looked foe me 3 times. I was sitting right by the cooler full ofwater. I will overlook this 1 time. It next service is that long, I wil More

by ncbeachpeoplell
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Thank you for the high marks for Bob Tomlin and Sam Weisman. We appreciate the helpful feedback and would like to discuss your recent experience in detail. We are here to help. Please contact our Operations Manager Peggy Roberts at 910-798-4706. We look forward to speaking with you can. We would like to gather some more details when time permits. Thank you

September 02, 2024

Didn't call the phone number I gave them so my car sat a dealer longer than necessary. I called 3 times before someone could tell me car was teady More

by DEBBIE02130
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
2.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2024 -

Coastal Kia responded

Our apologies... We would like to address your concerns. Please contact our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. We are here to help.

September 02, 2024

They are extremely courteous and explain everything before providing your service. My car is always done on time. More

by SULLIVANCANADY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our team. Please do not hesitate to reach out if you need us.

September 02, 2024

Coastal Kia has never failed at providing quality service in a timely manner. I appreciate their diligence in keeping my car on the road! More

by LOIS.MOORE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 11, 2024 -

Coastal Kia responded

Thank you for the five star review and high marks. Your comments are greatly appreciated. Thank you for the comments including, "Coastal Kia has never failed at providing quality service in a timely manner." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

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