Coastal Kia - Service Center

Coastal Kia has never failed at providing quality service in a timely manner. I appreciate their diligence in keeping my car on the road! in a timely manner. I appreciate their diligence in keeping my car on the road! More

Smooth sailing from start to finish. I made the service appointment online and followed up with a phone call. Coastal sent reminders. Service included the 45,000-mile maintenance, NC sta I made the service appointment online and followed up with a phone call. Coastal sent reminders. Service included the 45,000-mile maintenance, NC state inspection and the mounting, balancing and alignment of four new tires. I bought my tires online from Tire Rack and had them shipped directly to the dealership--very convenient. I checked-in with Bob Tomlin, left the car and had the shuttle drop me off (thank you, David). Even though the car was ready by end of day, when Marquita Best called, I told her I would pick up the car the next day. Next day, my wife and I were surprised to find Howard Ramsey back behind the service podium. It was good to see him back. Howard's one reason we come to Coastal for service. He expertly handled our checkout, and the explanation of the service performed. I must note one small issue: The shop overinflated the new tires to 41 psi cold rather than the 34 recommended by Kia for the Sorento. I lowered the air pressure because the ride was too hard. More

Great Customer service, clean dealership, clean restrooms, and exceptional sales, service, receptionist, and finance people. restrooms, and exceptional sales, service, receptionist, and finance people. More

Coastal Kia is a great dealership. Service for the two Kia's I have owned is excellent. Making an appointment is easy, I am greeted promptly, and work is completed on time. No bad e Service for the two Kia's I have owned is excellent. Making an appointment is easy, I am greeted promptly, and work is completed on time. No bad experiences here. Everyone is courteous, knowledgeable, and professional. All work to be done and performed is explained fully. Sam Weisman is my usual service rep but have also met with a couple of others - all are top notch. If my Kia needs service, Coastal Kia is the place. More

Great customer service, greeted with a polite smile. They were able to get me in early. They were able to get me in early. More

Long wait times on service but most of the staff was kind and accommodating. Nice to have the snacks and charging stations to charge your phone. Too many ppl booked for services at the same time. Shuttle wi and accommodating. Nice to have the snacks and charging stations to charge your phone. Too many ppl booked for services at the same time. Shuttle will take you out but only one trip to one place of your choice in the area. More

Always a great experience with coastal Kia! I always leave feeling like everything was taken care of as best as it can be. They always make sure to explain everything and answer any questions y I always leave feeling like everything was taken care of as best as it can be. They always make sure to explain everything and answer any questions you may. More

NICE PLESANT TO DEAL WITH VERY INFORMATIVE AND HELPFUL AS ALWALYS THEY HAVE A GREAT SERVICE DEPT SALES DEPT NEEDS TO LEARN FROM THEM AS THEY WILL BUG THE xxxx OUT OF YOU EVEN WHEN YOU ASK THEM NOT TO SEVERAL ALWALYS THEY HAVE A GREAT SERVICE DEPT SALES DEPT NEEDS TO LEARN FROM THEM AS THEY WILL BUG THE xxxx OUT OF YOU EVEN WHEN YOU ASK THEM NOT TO SEVERAL TIMES More

The service is awesome! I was reminded of appointment, greeted by friendly staff. Car service was excellent. Nice area to wait in while car was serviced. Even provided water I was reminded of appointment, greeted by friendly staff. Car service was excellent. Nice area to wait in while car was serviced. Even provided water and snacks while waiting. Services provided was explained by Sam. I feel very confident knowing this team will take the best care of our car. More

The visit was fine, although It seems like I am there every month with new recalls for my 2023 Telluride. Employees are friendly and the facility is clean. My only complaint is the lack of services inclu every month with new recalls for my 2023 Telluride. Employees are friendly and the facility is clean. My only complaint is the lack of services included once you purchase a new vehicle. I am used to having free oil change /tire rotation/alignment for the first 5yrs or 100k miles with Toyota. Kia doesn't provide alignment even when they are the ones doing the rotations, I believe that service should be provided. It is not going to break their bank but it would show customer appreciation after expending new vehicle prices right now. More