Coastal Kia - Service Center

I have gone in 3 times for a cylinder 4 engine misfire. The first time they did nothing and my the second time they only ordered a part. When I asked about options to get my car fixed sooner than later the The first time they did nothing and my the second time they only ordered a part. When I asked about options to get my car fixed sooner than later they told me there were no options. Approximately 2-3 weeks go by and they finally offer to let me rent a car, when they previously said they do not do that. Basically I had been driving my car for 3 weeks with a bad engine and no A/C. This visit was mishandled from start to finish. More

Service Consultant was awesome! She kept me in the loop on progress being made to the service of my vehicle. She kept me in the loop on progress being made to the service of my vehicle. More

Always very friendly, very efficient, and very helpful. Best dealership I have ever dealt with! Best dealership I have ever dealt with! More

Brought my car in to be serviced everyone was very helpful and friendly especially Bob Tomlin who helped me with serving my car,also the nice courtesy shuttle driver David helpful and friendly especially Bob Tomlin who helped me with serving my car,also the nice courtesy shuttle driver David More

Job well done incredibly fast. Kind a courteous staff, excellent customer service and great care for the customers. Good coffee too. I would ask you stop using styrofoam cups and i Kind a courteous staff, excellent customer service and great care for the customers. Good coffee too. I would ask you stop using styrofoam cups and individuall water bottles and go back to water cooler and paper cups for both water and coffee. It’s better for the environment. More

Service coordinator communicated well at every step of the process. Service was completed according to expectations. the process. Service was completed according to expectations. More

All encountered genuinely seek to assist in accomplishing any customer’s objectives while ensuring complete satisfaction. any customer’s objectives while ensuring complete satisfaction. More

As always it was a good experience. I’ll be back soon for service. My service person Gary is the best. Thank you from a very satisfied customer. I’ll be back soon for service. My service person Gary is the best. Thank you from a very satisfied customer. More

Bob and Gary made the my appointment as smooth as possible. Gary promptly returned my call despite having complications with Kias phone lines. He was honest with the work that needed to be done & tha possible. Gary promptly returned my call despite having complications with Kias phone lines. He was honest with the work that needed to be done & that alone speaks volumes. They also had a great set of guys operating the car concierge service! Will happily use them again. Best dealership experience I’ve had in quite some time. More

My experience at Coastal was pleasant in terms of the ease of scheduling my vehicle's recall, timeliness of the appointment, and friendliness/efficiency of the staff. However, even though I am the one wh ease of scheduling my vehicle's recall, timeliness of the appointment, and friendliness/efficiency of the staff. However, even though I am the one who scheduled the appointment, and the one who brought the car, and the ONLY driver of the car - Coastal Kia continues to address everything to my husband, Patrick Webb. We are BOTH on the loan, and our salesman, Ever, was very aware that this purchase was for me. I would appreciate it if Coastal Kia would take the time and consideration to schedule the appointments under the appropriate name and address emails correctly. When I arrived for my appointment, and they asked my name - I told them Jessica, and they said there was no appointment for that name. They then asked my last name, and when I said Webb, they said, "Patrick?" The appointment never should've been booked under my husband's name, because my husband literally never spoke with anyone about the recall, the appointment, or any other issue. More