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Coastal Kia - Service Center

Wilmington, NC

4.8
3,455 Reviews

3,455 Reviews of Coastal Kia - Service Center

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August 07, 2024

The staff is wonderful and you are always treated with respect! In addition, there are no surprises! If they find an issue with your vehicle, they speak with you and get your permission before proceedin More

by tm15yankscatcher
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review. Your gracious feedback is greatly appreciated as well. It was thoughtful of you to go online and rate your recent service experience . Thanks again!

August 07, 2024

Pleasant and fast work for me. Yes, I could get an oil change anywhere but with one exception all my work on this vehicle has been done by a KIA dealership as they have been consi More

by LampRx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 12, 2024 -

Coastal Kia responded

Great news! Thank you for your loyalty. Your service testimonial is greatly appreciated. Thank you for trusting Coastal Kia with your automotive service needs.

August 06, 2024

Service was very convenient and quick. All associates were professional. Sam was very informative about what was done to my car. More

by rohrerp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 12, 2024 -

Coastal Kia responded

Thank you for the high marks and compliments for our Service Consultant Sam Weisman. He is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. Thanks again!

August 06, 2024

I don't need 15 words to express anything I say here. You got the star review so that's all you need. More

by JOHNLNEWTON42
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
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Aug 16, 2024 -

Coastal Kia responded

Thank you for the review! We apologize the DealerRater system has a word limit. We strive to deliver a truly exceptional experience to every client during every visit. Our goal is five star service during every visit. We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706 to discuss your recent service visit. We look forward to your call. Thank you for choosing Coastal Kia!

August 05, 2024

Great customer service staff was wonderful. Love the waiting area. I will definitely be going back More

by GRANNYJENNY56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marquita Best
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Aug 16, 2024 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our facility. We are thrilled to hear you were able to enjoy our customer lounge experience. Thank you for the review and gracious feedback. We look forward to seeing you during your next visit. Please do not hesitate to reach out if you need us. Thanks again!

August 05, 2024

Ease of check in. Quick service and checkout. Staff was very helpful. Good waiting area More

by sagar_mody
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 16, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our Service Consultant Bob Tomlin. We love the feedback including, "ease of check in, quick service, staff was helpful, good waiting area." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

August 05, 2024

Very nice about me rescheduling my appointment the first time. They were ready for me when I arrived and told me about how long it would take and they were finished a little ahead. More

by bushcharlene25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Coastal Kia responded

Thank you for the amazing service review. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the testimonial and compliments for our team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

August 04, 2024

Wonderful customer service, comfortable waiting area, was told I’d be out by 6pm- was in my car at 5:59pm with complimentary car wash. Always an easy and reliable service at coastal Kia. More

by aminacastro93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
David Knowles
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Turner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marquita Best
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Aug 05, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and high marks for our service team. We are thrilled to hear our team met and exceeded your expectations. We love the feedback including, "always an easy and reliable service at Coastal Kia." We appreciate your trust and thoughtful feedback.

August 04, 2024

Outstanding dealership. I have been coming here for years and the level of service provided is superior. More

by JJBPGABBARD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey - Outstanding!
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Aug 05, 2024 -

Coastal Kia responded

Wow! Thank you! We appreciate the five star rating and high marks for our Service Consultants Gary Nelson and Howard Ramsey. We love the feedback including, "outstanding dealership...the level of service provider is superior." We appreciate your service business and are here if you need us.

August 04, 2024

This is my first Kia and my first time using the service department. The wait was a little longer than I hoped but everything went well. More

by megan pratt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 05, 2024 -

Coastal Kia responded

We appreciate your patience and helpful feedback. Thank you for the five star rating and gracious comments. We are thrilled to hear your first Kia service visit went smooth. Thank you for choosing Coastal Kia for your automotive service needs.

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