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Coastal Kia - Service Center

Wilmington, NC

4.8
3,432 Reviews

3,432 Reviews of Coastal Kia - Service Center

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March 13, 2024

Insisted on tire rotation and charged 50 bucks. Asked for help with resetting technology, and my request was ignored. More

by dougjennings2249
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gary Nelson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 15, 2024 -

Coastal Kia responded

We are here to help. Please reach out to our Service Director John Wigger at 910-408-0100. John would love to speak with you regarding your recent service experience. We look forward to your call.

March 12, 2024

This is my second Kia and because of Sam Weisman my service consultant I always use Coastal Kia for my service. More

by SHER34A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 12, 2024 -

Coastal Kia responded

Thank you! Our Service Consultant Sam Weisman is a true ambassador for our customer service culture. We sincerely appreciate the five star review and gracious feedback. Your loyalty is greatly appreciated as well. Thank you for choosing Coastal Kia!

March 11, 2024

It was a great experience and our service manager was very thorough in going through the report. The best KIA service we have had at any dealer (we live in Maine and NC)! More

by RBUCK12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think it was Gary but not 100% sure. I felt like it might be Mark. Whoever it was did a great job!
Mar 12, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star service review and compliments for our team. We love the feedback including, "the best Kia service we have had at any dealer." We are thrilled you found us and look forward to working with you any time you are in the area. Thank you for choosing Coastal Kia!

March 11, 2024

Coastal KIA has been taking care of me since 2020, and I don't intend to leave. Really appreciate Mr. Bob Tomlin who is always looking out for me with recommendations to keep me safely on the road and exte More

by LANGSINLET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mr. Bob Tomlin
Mar 12, 2024 -

Coastal Kia responded

Wonderful news! We appreciate your loyalty! Thank you for the five star review and high praises for our Service Consultant Bob Tomlin. It was kind of you to go online and rate your recent experience. Please don't hesitate to reach out if you need anything.

March 11, 2024

Worst dealership experience. When I bought my car I was treated very poorly. Awful experience. More

by bb10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Patrick Koballa
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bill Mathias
Mar 12, 2024 -

Coastal Kia responded

We are here to help. Please call our Operations Manager Peggy Roberts at 910-798-4706. Your review mentions a purchase experience and/or possibly a service experience on a Subaru? We will need more information and would like to address your concerns. We look forward to your call.

March 10, 2024

Professional staff; quality and efficient service. Took my car there at the appointed time of 7:45 and a courtesy car was waiting to give me a ride to work. Car was ready in two hours for the 30,000 More

by RWT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Coastal Kia responded

Thank you! We appreciate the five star review and and amazing testimonial. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia!

March 09, 2024

Friendly, prompt, courteous service, well done in short order, car washed as well, all great. More

by Ex-Codder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Howard Ramsey
Mar 11, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five star review and gracious comments. It was thoughtful of you to rate our Service Consultant Sam Weisman with such high marks. Please call us if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

March 08, 2024

Coastal Kia always works hard to make sure your car is well cared for. They are great at finding a time for me to get in for service and they take care of my car in a very reasonable amount of time. The More

by TROOPERVINNY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Coastal Kia responded

Great news! Thank you! We appreciate the five star review and compliments for our Service Consultant Darren Gokey. We are thrilled to hear Darren exceeded your expectations and and has earned your trust. Thanks again! We are here if you need us.

March 08, 2024

The service was quick and painless which is something that my wife and I appreciated. Coastal Kia’s service department is fantastic. More

by X.ALLEY22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 08, 2024 -

Coastal Kia responded

Fantastic news! Thank you for the five star service review and compliments for our service team. We love the feedback including, "Coastal Kia's service department is fantastic." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

March 08, 2024

I've been with several different service advisors, and the service is always excellent, and the work is always completed the first time stop no hassle. Complimentary car wash, too! More

by Christopher Hawkes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2024 -

Coastal Kia responded

Thank you Christopher! We appreciate the five star service review and are excited to hear you were able to take advantage of our complimentary car wash. Thank you for choosing Coastal Kia for your automotive service needs.

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