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Coastal Kia - Service Center

Wilmington, NC

4.8
3,481 Reviews

3,481 Reviews of Coastal Kia - Service Center

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April 05, 2024

Everyone is courteous and very helpful. The Waiting area is always clean & plenty of coffee to go around. More

by debikilduff17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2024 -

Coastal Kia responded

Great news! We sincerely appreciate the five star review and compliments for our facility. We are thrilled to hear you were comfortable during your recent service visit. Thank you for choosing Coastal Kia!

April 02, 2024

Communication by Darren throughout my Repair experience was great. Would highly recommend Coastal Kia for service. More

by CHRISDANKU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
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Apr 02, 2024 -

Coastal Kia responded

Thank you for the five star review and for mentioning our Service Consultant Darren Gokey by name. We strive to deliver a truly exceptional experience to every client during every visit. We appreciate the high recommendations as well. Thank you for choosing Coastal Kia!

March 31, 2024

Rachel was very helpful and professional. Explained everything thoroughly and gave me several updates during my wait. Excellent communication skills. More

by TMCAR777
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Hennessy
Report | Print
Apr 01, 2024 -

Coastal Kia responded

Thank you for the five star service review and gracious comments. We love the feedback including, "excellent communication skills." We appreciate the high marks and compliments for our Service Consultant Rachel Hennessy. Thank you for choosing Coastal Kia for your automotive service needs.

March 30, 2024

I've been here before and my last experience wasn't so great but they defInItely made me a believer, More

by rangel8253
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Report | Print
Apr 01, 2024 -

Coastal Kia responded

Thank you for the five star review and opportunity to serve your service needs. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

March 29, 2024

Friendly staff, helped me right away, service was under an hour, check out ran smooth. More

by MEG.MORGAN0825
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason Dodd
Report | Print
Apr 01, 2024 -

Coastal Kia responded

We appreciate the five star review and high marks for our Product Specialist Jason Dodd. It was kind of you to go online and rate your recent experience. Please call us if you need anything.

March 29, 2024

Coastal Kia staff were great to work with and gave us a good price on our new Telluride and our trade-in. Super friendly and very helpful with no pressure on sales. More

by James McCarron
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Peggy Roberts
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Mascavage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Joshua Lebron
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Mar 29, 2024 -

Coastal Kia responded

Congratulations Mr. McCarron! We sincerely appreciate the five star review and compliments for our sales team. It was thoughtful of you to go online and rate your recent Kia Telluride purchase experience. We strive to deliver a truly exceptional experience to every client during every visit. Enjoy! We are here if you need us. Thanks again.

March 29, 2024

My vehicle was serviced within the time given at my appointment time. The wait went more quickly due to all the convenience that were available. All of my vehicle needs were accomplished. More

by via4simone
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Bob Tomlin. We are thrilled to hear our service team exceeded your expectations. Thank you for choosing Coastal Kia for your automotive service needs.

March 29, 2024

Excellent service, quick and efficient. Very helpful in answering questions, would highly recommend Bob in the service department! More

by PLANDRY86
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the five service review and high marks for our Service Consultant Bob Tomlin. Thank you for the high recommendations as well. We appreciate you choosing Coastal Kia for your automotive service needs. Please don't hesitate to reach out if you need anything. Thanks again!

March 29, 2024

Would definitely return there for service and parts if I lived in the area, but I was just visiting. More

by BRADLEYGOETTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Darren Gokey
Report | Print
Apr 01, 2024 -

Coastal Kia responded

Thank you for your review. We are thrilled to hear we were able to address your needs while you were in the area. We are here if you need us. Thanks again!

March 28, 2024

Had a flat on a Saturday afternoon. After Kia roadside got our spare on, we went to Kia to see if they could get us a new tire. They quickly got it done for us and also did the oil chan More

by rachelchildress83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey, Tony Kirschner
Report | Print
Mar 28, 2024 -

Coastal Kia responded

Thank you for the five star review! We hate to hear you had a flat tire recently. It is great news to hear our service team was able to get you back on the road quickly in one trip. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for our automotive service needs. We are here if you need us.

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