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Coastal Kia - Service Center

Wilmington, NC

4.8
3,481 Reviews

3,481 Reviews of Coastal Kia - Service Center

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March 01, 2024

Sam did an excellent job walking me through the process. He made it seamless and easier than I could have asked for. More

by joseph.m.spatola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Cody Hamilton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for our Service Consultant Sam Weisman. We appreciate the five star review and gracious feedback. Thank you for choosing Coastal Kia for your automotive service needs.

February 29, 2024

Excellent service, very customer minded. Service manager offered, beverages, snacks, and service rep, even opened the door for me on the way out. Outstanding More

by chrismott29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Coastal Kia responded

Wonderful news. We sincerely appreciate the five star service review and high marks for our Service Consultant Sam Weisman. We love the feedback including, "excellent service, very customer minded... outstanding." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

February 29, 2024

Gary Nelson consistently exhibits kindness, provides valuable information, and offers assistance readily. Will definitely recommend Kia to family and friends! More

by ALLENCARMEN221
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Heber Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Nelson
Feb 29, 2024 -

Coastal Kia responded

Thank you for the five star service review and compliments for our Service Consultant Gary Nelson! We sincerely appreciate the five star rating and high recommendations. Your gracious review means the world to us. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

February 29, 2024

By far the best team on the planet. Would fly to the moon to get my car serviced by these folks.❤️❤️❤️ More

by MMAPLE
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
Mar 01, 2024 -

Coastal Kia responded

Wow! Thank you for the amazing service review and high marks for our Service Consultant Darren Gokey. We love the feedback including, "by far the best team on the planet." Please don't hesitate to reach out if you need anything. Thanks again!

February 29, 2024

I had the pleasure of working with Bob Tomlin, he was very nice and thorough. More

by MANDYSPRINTZ1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Coastal Kia responded

Thank you for the five star review and compliments for our Service Consultant Bob Tomlin. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia!

February 29, 2024

I had the pleasure of working with Bob Tomlin from Coastal Kia when my car broke down, and I could not have been more impressed with the level of service I received. Bob immediately identified that my More

by COTTLEJAMESNC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Coastal Kia responded

Thank you! We sincerely appreciate the amazing testimonial and high marks. It was thoughtful of you to mention our Service Consultant Bob Tomlin by name. We are thrilled to hear Bob exceeded your expectations. We strive to deliver a truly exceptional experience to every client during every visit. We hate to hear your vehicle had issues but are happy to hear we were able to meet your needs. Thank you for choosing Coastal Kia for your automotive service needs!

February 29, 2024

Always helpful. They have serviced my current car for nine years and always keep up with what my car needs. Their service is excellent. More

by TAYLOR412823
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 01, 2024 -

Coastal Kia responded

Thank you! We truly appreciate your loyalty over the year. Thank you for the high marks and gracious comments. We are here if you need anything.

February 29, 2024

Always very pleased with my interactions with Kia and the service department, especially Sam who was my contact for this visit. More

by MCGINNISDOTTIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Mascavage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Stone
Feb 29, 2024 -

Coastal Kia responded

Thank you! Sam Weisman is a true ambassador for our customer service culture. It was thoughtful of you to recognize his efforts. We sincerely appreciate the five star review and gracious comments. Please don't hesitate to call us if you need anything. Thanks again!

February 28, 2024

Great staff. Always communicating through the process when getting my car serviced. Never had a bad experience More

by smsnively
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 29, 2024 -

Coastal Kia responded

Thank you so much! We sincerely appreciate the five star service review and compliments for our team. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia! We are here if you need us.

February 26, 2024

This dealership is simply in a league of their own, they go above and beyond to make it as comfortable an experience as can be. More

by danny t12475
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 27, 2024 -

Coastal Kia responded

Fantastic review! Thank you! We sincerely appreciate the five star rating and amazing feedback. We love the comments including, "this dealership is simply in a league of their own, they go above and beyond...." It was thoughtful of you to go online and rate your recent experience. Thank you for choosing Coastal Kia!

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