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Coastal Kia - Service Center
Wilmington, NC
3,384 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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3,384 Reviews of Coastal Kia - Service Center
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February 04, 2025
This dealership is clean, work on the vehicle is timely and the have good communication and the have good communication More
by shirley.shoffstall
Verified CustomerEmployees Worked With
February 04, 2025
This dealership is clean, work on the vehicle is timely and the have good communication. Kids enjoy the snack bar and truck riding toy. and the have good communication. Kids enjoy the snack bar and truck riding toy. More
by SARAH74
February 03, 2025
Everything was great except the car wash, the car had a weird residue on the windows. It may be something I just got out of. weird residue on the windows. It may be something I just got out of. More
by AMYRICE37
February 02, 2025
I was kept informed of the work that was being performed and there were no surprises. It was a completely painless process. and there were no surprises. It was a completely painless process. More
by tm15yankscatcher
Employees Worked With
February 02, 2025
Proactive notification on a recall. I really appreciated that. They did a free alignment as well, hand washed my car when they were finished. The tech kept me posted as to the servic I really appreciated that. They did a free alignment as well, hand washed my car when they were finished. The tech kept me posted as to the service progress along the way. And a big surprise, someone came through the service waiting area with cupcakes, yes, i said cupcakes! I can honestly say that has never happened to me before. Awesome! More
by LYNN.REECE78
Employees Worked With
February 01, 2025
Coastal KIA is a special dealership. They are very friendly and helpful. And they provide good snacks They are very friendly and helpful. And they provide good snacks More
by ANNDOBS
Employees Worked With
February 01, 2025
Proactive contact to schedule service appointment. Professional and courteous service representative. Work completed on time and I loved the free car wash. Professional and courteous service representative. Work completed on time and I loved the free car wash. More
by DEEJETER527
Employees Worked With
January 31, 2025
as always, the service techs were great. I was kept informed through the service process if all was well or if there was any issues of which there was. I was informed the item was good to I was kept informed through the service process if all was well or if there was any issues of which there was. I was informed the item was good to go til next time. I really do appreciate the heads up for future work/cost that will be needed. More
by jackgo2002
January 30, 2025
Sam Wiseman is awesome! He is a pleasure to work with every time I come in for service! He is a pleasure to work with every time I come in for service! More
by LWOOD311
Employees Worked With
January 29, 2025
Made an appointment and expected for an oil change to take about an hour. I showed up early spoke with the agent and it ended up taking 2 hours. Nothing is quick here in my experience. To top it all off take about an hour. I showed up early spoke with the agent and it ended up taking 2 hours. Nothing is quick here in my experience. To top it all off my oil cap literally says what oil to put in my vehicle, my paperwork from the service agent does not match with that oil. I went to this dealership because it’s the brand of my car that I own. I guess assuming they know what oil to use was wrong. Lastly, when I questioned the agent about why my paperwork doesn’t match the type of oil used in my car according to the owners manual, he was disrespectful and a smart xxx about it. What a great customer experience. More
by KevenKirschJr
Employees Worked With
