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Coastal Kia - Service Center

Wilmington, NC

4.8
3,415 Reviews

3,415 Reviews of Coastal Kia - Service Center

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December 05, 2023

The Service was great as always. I also received email reminders of my appointment, got shuttle service, and a free car wash! More

by RSVERREEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 05, 2023 -

Coastal Kia responded

Great news! We appreciate the five star review and compliments for our service team. Thank you for choosing Coastal Kia for your automotive service needs. We are here if you need us.

December 04, 2023

I would leave zero stars if possible. From the purchase to the final repairs had multiple because could not get it right), I do not recommend! Customers are not a priority! More

by lisa171717
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Chris Case
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 04, 2023 -

Coastal Kia responded

Ms. Pancake, we apologize for your frustration. Our goodwill efforts to pay for an out of warranty $1500.00 repair and also pay for a rental car was a way for us to participate due to your frustration. The vehicle is out of factory warranty. We are here to help. Please contact our Operations Manager Peggy Roberts at 910-798-4706. We look forward to your call. Thank you

December 03, 2023

I appreciated having my KIA serviced quickly - made appt w/in one week. Appreciate consultation before service was performed More

by JMISNER62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Dec 04, 2023 -

Coastal Kia responded

Great news! Thank you for the five star service review and high marks for our Service Consultant Sam Weisman. We sincerely appreciate you taking time to go online and share your recent service experience. We love the feedback including, "Kia service quickly...appreciate consultation before service was performed." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 30, 2023

The service crew do a great job. They worked me in so I could go out of town. More

by RESTANDAERT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Coastal Kia responded

Wonderful news! Thank you! We are thrilled to hear our service team was able to work you in. We sincerely appreciate the five star review and high marks for our Service Consultant Darren Gokey. Thanks again!

November 30, 2023

Really clean and staff is very helpful and honest with the time service is going to take More

by carrionmitzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Nov 30, 2023 -

Coastal Kia responded

Thank you! We sincerely appreciate the review. It was thoughtful of you to go online and rate your recent service experience. Thank you for choosing Coastal Kia for your automotive service needs. Thanks again!

November 30, 2023

Great experience. Friendly and courteous. Fast service,..oil change, 20K miles service, tire rotation all took less than 1 & 1/2 hours. Very nice waiting room with More

by Rollinstim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Dec 01, 2023 -

Coastal Kia responded

Great news! We sincerely appreciate the high marks and gracious feedback. Thank you for taking time to go online and rate your recent service experience. Please reach out if you need anything.

November 29, 2023

Everyone was very courteous. There was a nice space to lounge and wait great experience. More

by MESSERPEARL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 30, 2023 -

Coastal Kia responded

Thank you for the five star review. We appreciate the high marks and gracious comments. We love hearing you enjoyed your visit. Thank you for choosing Coastal Kia!

November 27, 2023

The dealership is easy to get to. It is clean. The customer service was exceptional. I was very pleased with my experience. More

by LARUKOSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. It was thoughtful of you to rate our Service Consultant, Sam Weisman, so highly. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia for your automotive service needs.

November 26, 2023

I have over the times always been welcomed with a smile and treated other than just another customer. More

by RANGEL6032
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Great news! Thank you! We appreciate the gracious comments and high marks. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 26, 2023

Great customer service and friendly employees l would recommend them anytime. Happy blessed holidays to all and remember the reason for the season. More

by jenkinspamela20
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Nov 27, 2023 -

Coastal Kia responded

Thank you for the five star review and gracious comments. We wish you "Happy Blessed Holidays" as well. We appreciate the gracious feedback and high scores. Thank you for choosing Coastal Kia!

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