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Coastal Kia - Service Center

Wilmington, NC

4.8
3,391 Reviews

3,391 Reviews of Coastal Kia - Service Center

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November 12, 2023

Everyone is friendly, courtesy and friendly atmosphere. Awesome customer service area. Thank you for everything. More

by RICARDOMER53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Coastal Kia responded

You are very welcome. Thank YOU for the five star review and compliments for our staff and facility. We strive to deliver a truly exceptional experience to every client during every visit. It was thoughtful of you to give our Service Consultant Bob Tomlin such high marks. Thanks again for choosing Coastal Kia!

November 12, 2023

Friendly and knowledgeable staff. Bob worked with the extended warranty company, and was able to determine that all work would be covered. Got the car back when told we would. More

by JOENAN1105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Coastal Kia responded

Fantastic news! Bob Tomlin is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. We love the feedback including, "friendly and knowledgeable staff." We sincerely appreciate the five star review and gracious feedback. Thank you for choosing Coastal Kia!

November 12, 2023

The staff are always very professional and courteous and I am very satisfied with my experience More

by GMSHELTER0619
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Coastal Kia responded

Thank you! We are thrilled to hear our service team exceeded your expectations! Thank you for the five star service review and gracious feedback. We are here if you need us. Thanks again!

November 10, 2023

Very friendly, wonderful service. They did exactly what needed to be done with my vehicle. Kept me informed all the way through. Didn’t have me wait long. Sam took the time to explain More

by bills428451
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sam Weisman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Coastal Kia responded

Great news. Thank you! We appreciate the five star review and compliments for our Service Consultant Sam Weisman. Sam is a true ambassador for our customer service culture. It was thoughtful of you to mention him by name. Thank you for choosing Coastal Kia for your automotive service needs.

November 08, 2023

they went over and beyond, very satisfied! thank you a a a a a a More

by JNEWMAN5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tony Kirschner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 09, 2023 -

Coastal Kia responded

Thank you! We appreciate the five star review. We love the feedback including, "they went over and beyond, very satisfied." We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 07, 2023

Excellent service. I was traveling from far away and needed quick service. The Coastal Kia team was very helpful. More

by JAWALSH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bob Tomlin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2023 -

Coastal Kia responded

Thank you, so glad we could help. We sincerely appreciate the five star service review and compliments for our service team. It was thoughtful of you to rate our Service Consultant Bob Tomlin with such high marks. We love the feedback including, "excellent service, I was traveling from far away and needed quick service." Thank you for choosing Coastal Kia!

November 05, 2023

Pick up and return was nice benefit. Darren in Service kept me in the loop on things and the dealership came through when Corporate Kia failed me.m More

by JATALLANT
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Wigger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Coastal Kia responded

Thank you for the high marks! We are thrilled to hear you were able to enjoy our complimentary shuttle service. We appreciate the five star review and gracious comments. Thanks again!

November 05, 2023

1st oil change/service for this vehicle. ..turns out 1st service is complimentary! Nice surprise. All went smoothly and Darren took the time to go over all the inspection items and made sur More

by GLSCUTTR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Darren Gokey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Coastal Kia responded

Great news! Thank you for the five star review and compliments for Darren Gokey and the rest of our service team. We strive to deliver a truly exceptional experience to every client during every visit. Thank you for choosing Coastal Kia!

November 03, 2023

Great service the waiting area was very accommodating car wash could have been better clean car dirty wheels overall 9 More

by PERILANE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 03, 2023 -

Coastal Kia responded

Thank you for the five star review and helpful feedback. It was thoughtful of you to go online and rate your recent service experience. Please reach out to our team if you need anything. Thank you for choosing Coastal Kia for your automotive service needs.

November 03, 2023

Very Pleasant and friendly service ,explained where refreshments etc. were, update on service and how long it was likely to be, service completed explanation of what had been done, great wash and clean More

by JOHNGMAXIE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Gary Nelson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2023 -

Coastal Kia responded

You are very welcome. Thank YOU for the gracious comments and high marks. We sincerely appreciate the five star service review. It was thoughtful of you to go online and rate your recent service experience. Thanks again!

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